Travelocity.com — Refund for a cancelled Airlines booking

Address: North 24 Parganas, West Bengal

I had booked 2 tickets for Guwahati vide Trip ID no.[protected] out of which 1 needed to be canceled, as per the FAQ of the company the amendments and cancellation could only happen through the the customer care number, I called the customer care no. at least 10 times each on 11th May and 12th May consecutively but in vain. The Toll free nos. are given just to misguide the customers as it takes you to a recorded made where I was kept on hold for approx 10 minutes each time but nobody actually took the call. I have been mentally harassed and finally I had to call up Spicejet Airline to cancel the ticket. The refund money has been transferred to the agents (Travelocity.com), but I am still to receive the same from them. I have tried to reach them at least 7 to 8 times during this period but in vain. There is nobody to take the call at the customer service nos.

My suggestion is do not try to do your bookings through Travelocity who leure customers by giving low rates but at the end the customers find themselves cheated when it comes to the service part. I have written several mails to them in this regard but there is no response or revert from them.