Address: Mumbai City, Maharashtra |
I have got a Travelport Holidays voucher from Standard Chartered bank as part of the Enhancement pack last June and is valid till May 2012. I sent this voucher to Mumbai office mid feb for booking on Mar last week. Note that the voucher needs to be sent 28 days before the booking date. We have sent it well before that but was sent back to us saying the rooms are not available. Again we sent the voucher back on 6-Apr and this time the issue is, till now they are telling they have not received the voucher. I have checked with the post office I sent the post and they said it has been delivered and is not pending with us.
I have been calling the Customer care[protected] from 7-Apr on a daily basis and have sent 4 mails and till now I have not got any procedure on how to get the hotel room booked. I have the voucher number and the post with the covering letter which the customer care lady sent us back in Feb due to non availability plus the whole enhancement pack. I have not used any of the services yet. I'm not sure if Travelport is cheating saying they have not received the voucher. My experience is totally bad with Travelport
Today I logged a complaint with Standard Chartered bank as well. I'm concerned as the expiry is just a month away. Even for a FD certificate which has got lost, there is some procedure to get the money back. There should be something if the voucher has got lost in transit but Travelport is avoiding their obligations. Hope this issue gets resolved. Was this information helpful? |
1) Snapdeal has been selling a hotel voucher from some agent called travelport offering 4 night stay for Rs 4099. They also carry a long list of hotels across India and customer can choose from any of them
2) Snapdeal takes advance payment of Rs 599 for the voucher and asks you to pay remaining Rs 3, 500 to Travelport
3) I purchased 2 vouchers on 5th Jun from snapdeal and emailed the same to travelport on 6th June. I choose the hotel dates in last week of August which was 3 month ago. This, was to make sure that I get the booking in my preferred hotel.
4) I kept on trying to contact them with no response, . Finally on 11th June, I got the bank account details from travelport where they wanted me to deposit remaing amount. They refused to even let me know if my preferred hotels are available. Since I had already paid Rs 1198 for 2 vouchers, I decided to take further risk and again deposited Rs 7, 000
5) Once I deposited all the money, again they became unresponsive. Till today i.e. 19th June I ahve not heard back.
This is full 2 weeks of wasted effort for a travel booking that does not take more then 10 minutes on any other travel website.
I have heard from others that Travelport use similar delay tactics. Thus they will come back to you every 10-15 days and tell you that your preferred hotel is not available and ask you to send a new list. Thus, you will end up going in circles.
Please be cautious while buying any such voucher from Snapdeal and Travelport.
Regards
Dissatisfied customer