[Resolved]  ICICI Lombard Health Insurance — TTK Health claim no. BLC-11-08-CN-L31891 NOT SETTLED TILL DATE

Dear Sir/Madam,

Below mail was Posted on :[protected] by T.S.MANOJ KUMAR.and this is the second time I am writting to Indian Consumer compliant cell and till date the TTK Health claim no. BLC-11-08-CN-L31891 has not been settled.Last communication details are as follows:

Dear Sir/Madam,

My wife Mrs.T.M.Sunitha, underwent appendicitis operation and for her medical claim, we have submitted all the relevant medical reports, scanning, x ray, , blood test report, discharge report along with the medical bills of Rs.27, 8500/- on 01/11/2008 at TTK office in Coimbatore branch which was checked, acknowledged and documents were accepted and sent to TTK main office in Marol, Mumbai.As we have not received any information and hence after waiting for 10 days, we have contacted TTK office and on 13/11/2008 we have received letter from TTK office that we have to submitt Histopath Report and we have been asked to submitt the report.
We have submitted histopath report also but on on 12/12/2008 I have received message on my mobile that "Your health claim no. BLC-11-08-CN-L31891 has been closed due to non-receipt of documents."
Even after submitting all the reports and getting acknowledgement through their branch office in Coimbatore our claim has been rejected which is totally unfair to us.
On one hand ICICI Lambard assures their customer for best service and on other hand they made us to run after them.

Also,

I have attched the below communications those have been sent to ICIC LOMBARD but as usual a standard reply has been given to us in this regard. We are the service holder and deposite the money with such insurance company so that it will be helpful for future in case of any problem but this is false as ICIC Lombard earns money from such citizens like us and run their business and there is no body to ask them. We have already lost the faith on ICICI LOMBARD. It's pathetic that such cheating is happening here where the ICICI Bank claims themselves to be best in service.

Regards,

T.S.Manoj Kumar

RE: 'ICICILom=[protected]' ICICI Lombard Website - Email‏
From: manoj kumar ([protected]@hotmail.com)
Sent: 08 February 2009 21:23PM
To: [protected]@icicilombard.com

Dear Mr.Abhinay Bhosale,

Till now there is no response from your end and we were waiting since last 20 days.
Please do respond immediately.

Kind Regards,

T.S.Manoj Kumar

[protected][protected][protected][protected]

From: [protected]@hotmail.com
To: [protected]@icicilombard.com
Subject: RE: 'ICICILom=[protected]' ICICI Lombard Website - Email
Date: Tue, 20 Jan 2009 22:46:32 +0530

Dear Mr.Abhinay Bhosale

Thanks for the communication.

However again we have received letter today from TTK to submit the Original Hypothesis report within seven days which we have already submitted to them long back and evidence has been already given to you also through mail.
This is totally harrsement to us and unfair.

Enough communication has been done in this regard and if the claim is not settled immediately, we may approach legaly.

Regards,

T.S.Manoj Kumar


[protected][protected][protected][protected]


Date: Mon, 19 Jan 2009 22:22:26 +0530
From: [protected]@icicilombard.com
Subject: RE:'ICICILom=[protected]' ICICI Lombard Website - Email
To: [protected]@hotmail.com

Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your mail, we wish to inform you that your request has been forwarded to the concerned department and we will revert at the earliest.
For any further assistance, please feel free to write to us.
Assuring you of our best services.

Regards,

Abhinay Bhosale
Customer Support Team