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TTK Prestige - Csutomer Service / After Sales service |
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89 Reviews
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John Lawrence
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I had purchased a Prestige Glass Top GT 04 Gas Stove from Metro Cash and Carry Kolkata on 9th May 2009.
Unfortunately my stove burners got melted due to technical or poor quality materials, So I called the Prestige TTK Regional office at Kolkata Ph 033 2210 2533 and they gave me a Customer Service No 033 22153029 and Service Engineer No 9830291717.
I have been trying to call the Customer Service No for the last 4 hours for which I have a call recorded in my mobile handset but all efforts were in vain So I called Mr. S.K. Biswas on his cell phone but he said he cannot entertain me since I have no complain logged at the Customer Service moreover I have no complain docket no
So I called there Sr Manager Mr. Sengupta and complaint in regard to the poor Customer Service call center where the phone lines a engaged for 4hours and his reply was quite astonishing for a company like Prestige TTK that this is best service we can provide and not threaten them. I further took this complain to their Bangalore at 080 22132243 and got the mobile no of the head of all India Customer service Mr. K.R. Subramanian 9845615594 who did not entertain my call.
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 88 Comments |
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I am unable to get TTK Prestige Service Center, Bangalore Phone 080-22296922.
I had pruschased Prestige GS 03 Gas Stove and at the gas entry knob L-Shaper, gas is leaking continuously. I had taken to Prestige Smart Kitchen, Basaveshawaranagar, and they have noted my complaint and informed me that they send service engineer immediately.. Since one week I am unable to use this stove and we are put it into great trouble. Please depute your service engineer immediately. My address is given below
R.J.RAVINDRANATHA
NO.57, VII MAIN, SHANKARNAGAR,
NANDINILAYOUT, OPP ASHOK HEIGHTS APRTMENTS,
NEAR MAHALAXMI LAYOUT BUS STAND,
RAILWAY MENS HOUSE BUILDING LAYOUT,
BANGALORE 560 096,
MOBILE : 9844097451
wITH BEST REGARDS
R.J.RAVINDRANATHA
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Sir, I have purchased a pressure pan at Jai Balaji Agencies, Triplicane Chennai and have used for 'just' one week before the cooker stopped working.Immediately gave the cooker to the dealer and I still dont have any response from them. This is just atrocious.
To be blunt and brutally honest, Iam ashamed to have bought a cooker from your brand, which to me never worked for more than 7 days. Customer service is horrible to say the least. The kind of feedback which your customer service gave certainly created doubts in my mind and I have to think twice before stepping into your showroom. Time has come for your end to step up the ante and satisfy the demands of the customer 'genuine' grievances.
Kindly take this matter seriously and arrange me for a new cooker.Appreciate ur help in this regard. Thank You.
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I HAVE PURCHASED ONE 4 BURNER GAS STOVE FROM BIG BAZAR BHUBANESEWAR IN THE MONTH AUG-2009, SUDDENLY THE BLACK GLASS UPPER PART OF THE STOVE CRACKED . THE ENTIRE GLASS IS BROKEN . SO I GIVE A COMPLAIN TO MY NEAREST SERVICE CENTER, THEY CAME AND TOLD WE CAN NOT REPLACE THE GLASS IN WARRANTY SO I HAVE TO PURCHASE THE GLASS . AS PRESTIGE IS SUCH A REPUTED COMPANY FOR THAT I PURCHASE THE STOVE OF THAT COMPANY WHERE I COULD PURCHASE THE STOVE LOCAL MADE COULD GET IN LESS COST, I HOPE PRESITGE COMPANY WILL NOT HARASS ME AS LOCAL COMPANIES ARE DOING .
WAITING FOR UR EARLY RESPONSE
MY CONTACT NO IS
09438676216
09937930109
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I have Purchased one Kitchen Hood Model No: SKHD 600PC on 31/07/09. After an accurse of time now it is found that oil is automatically coming out and falls over the cooked food or over the oven. I have personally managed for clean the filters as well as the insides of the cabinet. It is temporarily rectified but it will happen again after two-three days. Please do something for its prior rectification.
Tapan Lahkar
Rly Qrt No-BG/13
Accounts Colony
Near Red Sun Club
Pandu
Guwahati-781012
Assam
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Hi, I too purchased a 2 Lt Pressure cooker, a month back from Kagadasapura Smartkitchen dealer. the safely valve bursts twice so far . Apart from the hurrible behaviour of dealer(A.R.K Basha /1 guy and 1 girl), they told us safety measures are not coming under warranty. then what the warrany covers ? if safelyt measures are itself not strong enough, then what they would say the manufacturing defect ? once they sell the product, they forget abt the true warranty also.lots of cheaters have come up these days for small amount of money.I don't understand without respecting customers how will they survive in the competitive market .seen many pathetic guys in bangalore business field.
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I too have purchased a kitchen chimney (SKH 600PC) from a local dealer (Om Sai Steels- Kandiwali - Charkop sector 3) on 30/12/2009 as a part of promotional offer (chimney + Gas Table Gs04DT). Now at the time of purchase the dealer had told that i have to pay Rs.225 only for the carbon filter directly to the company technician. And he also told that I have to install it on my own. They cannot help in installation; and neither had he told that company’s technician installs it.
Now after numerous calls to dealer the company technician (Saifudin Khan-9821669056) came only on 2nd Jan. He called me up at 19:00 hrs and told that he will be there at 20:00 hrs. Being weekend we were out, but hurriedly we reached home before his arrival. Tthe technician reached only at 20:25 hrs. And after talking to him (regarding installations and carbon filter) we came to know that the dealer had given wrong information regarding carbon filter’s price and installation procedure. So we obviously will talk to the dealer first before installing the filter etc. So while we were clarifying with the dealer, the technician refused to wait within 10mins of his arrival. He quietly rudely n disrespectfully said ‘’ hurry up you want to fit carbon filter or not, I have don’t have useless time to wait for’’ (jaldi batao lagana hai ya nahin, mere paas faltu time nahin hai khade rehne ka). (He also told that my carpenter is stupid (BE AKKAL) he fix it the way it is.) I told him just 2 min, let us clear the confusion first. But he just left n walked away. Soon after finishing the call with dealer within less then 5 mins, (as dealer said he is sorry for the wrong information and he was unaware of the new carbon price) I called the technician (saifudin khan) and told him to pls come back and install the carbon for whatever charge (Rs 450) you say. But he just refused saying ‘’ now I have left so I will not come back now’’. I am amused as why can’t he wait for 15-20 mins when he can come 25mins late.
And now again since last 2 days I am calling various numbers (Prakash –Technician manager 9820862272, Nagesh-Sales dept-9867872571) Both says they will send someone, but no one has come yet. It is almost a week the chimney is purchased, but cannot use. Also the Prakash- technician managers say, engineers can also be late, there is no rule that they have to be punctual. And he must have had some work so he must have left.
The dealer had told that Prestige TTK’s after sales service is very good. I personally also have thought that being such an old company it will be good. But to be blunt and honest, I am regretting to have bought your product. I wonder how come impolite service personals are hired, as they are the one who carry the company’s reputation directly at the door steps of customers.
Now as a last resort I am writing this email, hoping some technician is send immediately within a day or two. If not atleast let me know where I can buy a carbon filter directly. I will help myself in fitting it.
Ashish das
9820115137
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January 18, 2010
I am unable to get TTK Prestige Service Center, Bangalore Phone 080-22296922.
I had pruschased Prestige PRW CS Rice cooker 2.2. ltrs. and at the switches given as COOK - WARM - FASTCOOK - But when we switched on COOK light will on, But presure will not come even if we waits Half an hour.and rice will not Boil. But we shitched on to Fast cook then only presurre will come and after 20 miniues rice will be ready. I had taken to Prestige Rice coker at TOTAL mysore Road on Sataurday 16th, pleaase arrage to send service engineer immediately.. please note this put it into great trouble. Please depute your service engineer immediately. My address is given below:
Ramesh L.G, Nagamani,
Door No.206, B.H.E.L. Layout (North) Near Maramma Temple
Pattanagare,
Rajarajeshwarinagar, Mysore Road
Bangalore - 560 0098, Karnataka, INDIA
Tel Nos. 9916092218 & 9243518833
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I had purchased a Prestige Popular Aluminium Cooker of 4 ltr, just in one week pressure started leaking near the handle with popping of gasket outside. I had taken it to the nearest showroom, they asked me to go to the TTK Prestige Service Center (Bangalore). Its been 10 days i did not get any response from them. I tried to call all the numbers they have 22106673, 22296922, 22271585 but one of them receiving my call.
Gireesha M G
9986957686
Bangalore
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Dear Sir,
I have been serving ur company from last 40 yrs as a authorised service center but now from last 2 yrs almost no one from ur company has visited here.we get only 5% discounts on spare parts no further discounts and offers are being provided to my company and many of the complaints are being pending from last 1 yr or so .I want that some action should be taken in favor of this complaint to make the prestiage company a prestigious company if its not been taken seriously then it might lead to a bad impression on the coustomers .
I would be very thank ful if u look into this matter seriously .
Thank You
PremPal
city service center
Chandigarh
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I HAVE PURCHASE PRESTIGE 4 BURNER GAS ON LAST 8 MONTHS BACK. NOW WE ARE FACING SOME PROBLEM WITH ITS BURNER. FLAME OF BURNER IN REDUCTED.
PLEASE SUGGEST OR HELM ME WHOM TO BE CONTACTED. I TRIED TO REACH 22132243 BUT NO RESPONSE. I STAY AT BANGALORE, BTM 1ST STAGE.
MY CONTACT NO:
9739942786.
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i have prestige 2 burner glass top on last one week now we are facing some problem withits burner knobe gas leakage so i am unable to use .please suggest or help me whom to be contected.itried to reach your phone no but no responce.i stay at iit KANPUR{U.P] my contect no 09795684412 my house no. 213 type 2 i.i.t. kanpur
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Complaints seem to be the genuine one and I am really surprised at the behaviour and attitude of the Company towards its customers. I was thinking of buying Prestige electric cooker and chimney but now Prestige is ruled out of my choice forever.
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Absolutely agree with every comments above... I have bought a 4 burner prestige stove which came with a chimney free.. I am trying to call bangalore cutomer care land line (various line numbers available from internet and brouchure) no one even bother to pick the call first place. I tried chennai number requested to help me.. i have not got a call for last 2 weeks till now. This is absolutely unacceptable for a company like this.
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At least the company should look into these complaints and give their feedback. Else the company's reputation goes for a toss.
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To the concern authority,
Regret to say that induction platform is not working properly from the next day of my purchase i.e. on 10.09.2010.
Kindly get it replaced as early as possible.
Amol Kumar
Advocate, High Court, Lucknow
R/O-117B Lal Kothi, Faizabad Road,
Lucknow.
Dated: 12.09.10
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i am having problem with my one yr 4 month old prestige 3 burner stove again..
i could smell some leakage and within moments even before i could detect the leakage a huge flame
came out from under the 3 burner
this has happened thrice and now i have just kept the stove like a showpiece ..scared to touch it till the problem is fixed.
i have been trying all the numbers available from prestige and every time some one picks up the phone
they give me one more number to try
no one takes the responsibility
yesterday i have tried in vain to lodge the complaint on their given number ...called for 4 hours but in vain
i purchased prestige burner because it was a brand name and the product is very highly priced
it gives an illusion that u will get service later
I STRONGLY SUGGEST THAT IF YOU WISH TO GET REPAIR SERVICE THEN DO NOT OPT FOR
PRESTIGE
THEIR PRODUCTS ARE HEAVILY PRICED AND LOOK GOOD
BUT ARE FAULTY
AND WHEN IT COMES TO SERVICE...THERE IS NO SERVICE:)
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Dear Sirs,
I bought Prestige RoyaleGas Stove - Glass Top 03L A1 (auto burner) on 8th March 2009 at Managal & Mangal- Trichy (with 2 years Warranty period) . It was working fine until April 2010 with out any problem.
On 5th May 2010, we had problem of flame not coming properly. Then we immedialtely changed Gas cylinder & tried again- found that flame was very less.
We called your Trichy office & Mr. Ramesh (Mob. No. 0994477128) came & cleaned. It was working for 2 days & again the same problem
Mr. Ramesh came to my house 7 times & I signed in his invoice 7 times. But as of now the issue is not corrected nor replaced.
Your Co-ordinator Mr. Karthikeyan (mob no. 99944 34494) is not at all giving proper answer & his way of talking to Customer is very bad. He is not listening to Customer problems.
He told that, ant is the problem for this issue one time & milk is the problem next time without visiting my house; however Mr. Ramesh told me that, it is a problem in stove. We had a pest control in my house every 3 months & not even a single ant in my house & Mr. Ramesh also confirmed that, this is not ant problem.
Kindly take this as major customer complaint & take necessary action. As you know very well that, Gas Stove is the most improtant requirement for house wife, please take immediate action for the above issue.
Since the problem is repeating for past 4 months & Mr. Karthikeyan is not taking reponsibility, I am sending this email.
Note: We are totally not happy with Mr. Karthikeyan's approach & way of talking. He is going on changing his word & not lifting his mobile. (totally irresponsible).
Warm Regards,
P. KANAGARAJ
Sr. Lead Auditor
Bureau Veritas Certification
No.41, Almas Plaza, 3rd Floor,
Promenade Road, Cantonment
Trichy- 620 001, Tamil Nadu
Ph. 0431- 2461131/ 1132 Fax: 0431- 2461133
Mobile: 094444 41498
e-mail: p.kanagaraj@in.bureauveritas.com
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I have purchased one Electrical Ketlee, Model No. PKW 0.6 ON 26-04-2210 but unfortunetly it was outof order. So, I have given to repair within guaranteed period at your Regional Service Centre, 30 Ganesh Chandra Avenue, Kolkata13 dtd. Job No. 272 dtd. 06-10-2010. Now I regret to inform you that your servicing centre is reluctentent and or half-hearted to repair the defect cropped theirin. Incidently it is intimated that your Service Centre has expressed their inablity to repair the same due to lack of availabillity of required spare parts, which is reportedly to be collected from Bangalore office. I have personally attended to your servicing centre on number of times and gave Telphone calls from time to time.also At last after collecting Mobile No. of your Marketing & Service Manager, I also contacted with him. when he aassured to take action immediately But no fruitful result has yet been achieved.
In view of above I would request you kindly to take immediate action to rectify the defect and make arrangement to supply the same.
hanking you,
Your Sincerely,
( A.U.M. Rao )
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we have bought a prestige gas stove from your authorized dealer, SURYA METALS, PERINTHALMANNA, MALAPURAM, KERALA
From the very beginning itself it has some problem with its burner such as making boom...boom' voice while it is lighted.complains put to the agency many times.But nobody turned up so far to look into the problem
please take steps to attend the complaint.
ABRAHAM P.T
ARIPRA, MANKADA, PERINTHALMANNA, KERALA
MOB. NO.-9539388118
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hey... i beg to differ here. Mr. Subramanian took my call and he has promised to arrange for a technician. thanks Sir!
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