[Resolved] TVS Apache FI 160 RTR — Poor Quality Bike | |||
POOR QUALITY BIKE Bike Owner Name: Debadatta Mishra. Bike purchased on: 08/11/2009. E.No- 0E5L92013366. CH. No- MD634LE569L13667. Defects in bike: i) Abnormal vibration (whole bike body) after 50km/hr. ii) Engine auto cutsoff (stop) in running. iii) Misfiring. iv) Knocking sound & pick up. v) Gear box (Gear Slippage). vi) Tyre skid (indicates poor TVS tyre quality). vii) Faulty Tachometer & Fuel gauge. Suffering from: After around 2 months of purchase. Servicing: 3 times. (But problem persists till now). 1st two servicings at Gurugovind TVS (Rourkela) 3rd servicing at Jyoti Motors (Bhubaneswar) Service support Limitation: Only computerised service stations can do the servicing/troubleshoot of FI version bikes. Based upon my research; in ORISSA such kind of service stations available in two locations(Bhubaneswar & Cuttack). Purchased from: OBERAI TVS- CRPF Square, Bhubaneswar. Promise of TVS sales man during purchase: Mr. Surya Patra of Oberai TVS had made me interested to buy FI variant TVS Apache RTR 160 FI where as I was previousely interested in non-FI version. As per him it is a premium segment quality bike of TVS in build quality, technology & looks. Also he informed me that, I can also avail service support from authorized service station in Rourkela (my workplace). But in actual; here in Rourkela- one & only Gurugovid TVS service station is available who have n't been equiped & trained to do servicing of TVS FI bikes. Servicing means only they understand oil change, air & oil filter replacement and cleaning of bike. Finally I had to bring it to Bhubaneswar by train parcel for Servicing & toubleshoot. Personal Experiece with the bike: If our esteemed Indian Government will impose ban on foreign products; I will prefer to be bike less instead having a bike like TVS Apache RTR 160 FI. If owner of TVS company will rufund my bike price (even after deducting depriciation value); I will keep his photo to pray him till rest of my life. If somebody who believes only in looks & second hand bikes, please contact me ([protected]). I have purchased this tension (TVS Apache RTR 160 FI) at around Rs. 72,500/- (INR). If any satisfied TVS Apache RTR 160 FI owner do exists in India; please contact me, It will my pleasure to be friend of that lucky person. I will suggest all my bad wishers to buy this bike without going through customer complaints/feedback forum. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
tvs apache rtr 160 fi — POOR QUALITY BIKE
Bike Owner Name: Debadatta Mishra.Bike purchased on: 08/11/2009.
E.No- 0E5L92013366.
CH. No- MD634LE569L13667.
Defects in bike:
i) Abnormal vibration (whole bike body) after 50km/hr.
ii) Engine auto cutsoff (stop) in running.
iii) Misfiring.
iv) Knocking sound & pick up.
v) Gear box (Gear Slippage).
vi) Tyre skid (indicates poor TVS tyre quality).
vii) Faulty Tachometer & Fuel gauge.
Suffering from: After around 2 months of purchase.
Servicing: 3 times. (But problem persists till now).
1st two servicings at Gurugovind TVS (Rourkela)
3rd servicing at Jyoti Motors (Bhubaneswar)
Service support Limitation: Only computerised service stations can do the servicing/troubleshoot of FI version bikes. Based upon my research; in ORISSA such kind of service stations available in two locations(Bhubaneswar & Cuttack).
Purchased from: OBERAI TVS- CRPF Square, Bhubaneswar.
Promise of TVS sales man during purchase: Mr. Surya Patra of Oberai TVS had made me interested to buy FI variant TVS Apache RTR 160 FI where as I was previousely interested in non-FI version. As per him it is a premium segment quality bike of TVS in build quality, technology & looks. Also he informed me that, I can also avail service support from authorized service station in Rourkela (my workplace). But in actual; here in Rourkela one & only Gurugovid TVS service station is available who have n't been equiped & trained to do servicing of TVS FI bikes. Servicing means only they understands oil change, air & oil filter replacement and cleaning of bike.
Finally I had to bring it to Bhubaneswar by train parcel for Servicing & toubleshoot.
Personal Experiece with the bike:
If our esteemed Indian Government will impose ban on foreign products; I will prefer to be bike less instead having a bike like TVS Apache RTR 160 FI.
If owner of TVS company will rufund my bike price (even after deducting depriciation value); I will keep his photo to pray him till rest of my life.
If somebody who believes only in looks & second hand bikes, please contact me ([protected]). I have purchased this tension (TVS Apache RTR 160 FI) at around Rs. 72,500/- (INR).
If any satisfied TVS Apache RTR 160 FI do exists in India; please contact me It will my pleasure to be friend of that lucky person.
I will suggest all my bad wishers to buy this bike without going through customer complaints/feedback forum.
all your experience is true and i am also a very unfortunate customer of tvs apachi i pray if government can impose a ban on this product that will help seve other peoples money
james
[protected]
james
[protected]
I completely agree with you debadattamishra.
I have the same problems as you have in your bike. I purchased this piece of junk named Apache RTR 160fi in Feb 2009 and totally dissatisfied with the bike till date. The pick up, misfiring and vibration are still there after around 15-20 visits and constant calling and requesting for help to the local Area office here (I live in Gandhinagar- capital of Gujarat) at Ahmedabad. Also the same problem of computerized service station is there as there is none in my city and only one in Ahmedabad. I even contacted the TVS company at Hosur, Tamilnadu several times; and after several calls they sent the same TVS technician here from Ahmedabad who just changes or cleans the injector, adjust the RPM etc.. and thats all.
Above all the technicians tell me not to drive at speed o 100 or above it!! So what is the idea of advertising titled 'TVS Racing'. Also the official i talked with at Hosur was talking to me like he is doing me a favour by sorting out my problem. After that i went to the service station they changed the Injector and the pickup was improved a little bit. The personnel from the company called me once again to confirm whether my problem was solved or not. I said the problem is solved but not completely and i have too many other problems, for that he replied so rudely that as if i was a beggar asking something for free. He said you just talk about the problem for which you complained at the company not for other problems with your bike and then he ended up the call.
So this is how the TVS higher officials behave with their customer?? The company thinks us customers as of we are beggars or scape goats for them!!!
This is the reason why TVS is in India since 1940 or may be earlier but still Honda is leading.
This is the reason why 'Bajaj' who entered the biking segment much later, but it is way ahead of TVS.
Here are my bike specs:-
Frame no- MD634LE5792A05300
Engine no- 0E5A92005336
Colour- Yellow
Date of purchase- 23/02/09
Purchased from- SAI Motors, plot no: 17-A, G.T.S. Road, Sector-30, Gandhinagar, Gujarat.
I have the same problems as you have in your bike. I purchased this piece of junk named Apache RTR 160fi in Feb 2009 and totally dissatisfied with the bike till date. The pick up, misfiring and vibration are still there after around 15-20 visits and constant calling and requesting for help to the local Area office here (I live in Gandhinagar- capital of Gujarat) at Ahmedabad. Also the same problem of computerized service station is there as there is none in my city and only one in Ahmedabad. I even contacted the TVS company at Hosur, Tamilnadu several times; and after several calls they sent the same TVS technician here from Ahmedabad who just changes or cleans the injector, adjust the RPM etc.. and thats all.
Above all the technicians tell me not to drive at speed o 100 or above it!! So what is the idea of advertising titled 'TVS Racing'. Also the official i talked with at Hosur was talking to me like he is doing me a favour by sorting out my problem. After that i went to the service station they changed the Injector and the pickup was improved a little bit. The personnel from the company called me once again to confirm whether my problem was solved or not. I said the problem is solved but not completely and i have too many other problems, for that he replied so rudely that as if i was a beggar asking something for free. He said you just talk about the problem for which you complained at the company not for other problems with your bike and then he ended up the call.
So this is how the TVS higher officials behave with their customer?? The company thinks us customers as of we are beggars or scape goats for them!!!
This is the reason why TVS is in India since 1940 or may be earlier but still Honda is leading.
This is the reason why 'Bajaj' who entered the biking segment much later, but it is way ahead of TVS.
Here are my bike specs:-
Frame no- MD634LE5792A05300
Engine no- 0E5A92005336
Colour- Yellow
Date of purchase- 23/02/09
Purchased from- SAI Motors, plot no: 17-A, G.T.S. Road, Sector-30, Gandhinagar, Gujarat.
TVS RTR 160 — Unwanted charges paid
Dear Sir,I have purchaed TVS RTR 160 in yellow color with new grapphics (i.e. hyper edge) a sound is coming from his shocker, i asked from service centre they was told me there is pump sound and finally they are changed but, the problem is that they charged me for that 160/- Rs. for 100 for labour and 60 shocker oil, while the problem is facing from the date of purchasing, if there is company fault then why should i pay for that. And there is one more problem his engiene is giveing more sound rather then other RTR, but the service centre's executive are told me the bike is give the sound.
I purchased my bike from chaudhry tvs gurgaon
So, plz tell me all about that.
Bike deatil is given below:
date of rpurchasing 10/10/2010
Engine No. OE4KA2186594
Chassis no. MD634KE40A2K20519
Thanks & Regards
Jitender Singh
[protected]
gurgaon
If my both problems are resolved than i paased some comments
TVS RTR 160 — POOR QUALITY
I HAVE PURCHASED YOUR APACHE RTR160 ON 07/05/2010. BIKE HAS BEING TIMELY SERVICED TILL DATE. ON 7/11/2010 WHEN I WAS ON MY BIKE AT AROUND 60 KM/HR ON MATHURA ROAD SUDDENLY BIKE STOPS WITH 2 OR 3 JERKS. I HAD A NARROW ESCAPE AS A TRUCK WAS SPEEDING JUST BEHIND ME IT COULD HAVE BEEN MAJOR ACCIDENT IF THE TRUCK DID,NT STOPPED AT THE RIGHT TIME. AFTER SUCH A NARROW ESCAPE WHEN I TOE MY BIKE TO TAYAL TVS FBD I ASKED THE PERSON SITTING FIRST IN THE SHOWROOM HOW COULD HAPPEN TO A BIKE. INSTEAD OF ATTENDING IMMEDIATELY HE WAS PASSING REMARKS I[censored] HAVE PROBLEM WITH THE BIKE THEN SELL IT OR THROW IT AS IT IS A GARBAGE. THE PERSON THERE WAS MARKETING MANAGER MR. PARVEEN.AFTER CHECKING PROBLEM THEY TOLD THAT THE VALVES HAD THE PROBLEM.AND OUT OF 1000 BIKE 1 OR 2 COULD HAVE THIS PROBLEM. I WANT TO ASK THE COMPANY AFTER USING ONLY 6 MONTHS HOW CAN A PROBLEM LIKE THIS COME IN THE BIKE. THIS IS A BIG MANUFACTURING DEFECT MY BIKE SHOULD BE REPLACED AS I AM SCARED OF TAKING THIS BIKE ON THE ROAD. HOW COULD I PLAY WITH MY LIFE OR A COMPANY LIKE TVS CAN PLAY WITH ITS CUSTOMERS LIFE. KIRTI [protected] [protected] HR 29 X 4699 DEALER TAYAL AUTOMOBILES FARIDABAD even i faced similar problem as u' AUTO ENGINE CUTOFF'...This is due to oxide formation in the lock.(lock acts as a switch for electrical connection of bike)..so when u switch on indicator or simply the engine will shut off.and bike will restart.(i guess its due to poor electrical engineering of the bike).
i had similar problem.searched whole of the internet and found no solution..i showed it to service station.they removed whole of he bike wiring and found nothing wrong...after some months the bike would hardly start..later on the problem was traced to the lock..
had to replace the entire lock set for Rs 1000. (rare problem for a bike 1.5 yrs old)
had proplems with unruly support staff in tvs service centres..
tvs service centres are not capable of servicing electrical parts of the bike..they say they r not trained.
some positive points about the bike:
1. it has good pick up in the 150 cc segment.
2. engine music(sound of the engine) is good.compared to others.
3.best looks in the segment(dont think yellow looks good with any other bike).
some negative points:
1.the bike has unusual vibrations.
2.brakes are very sharp(good point) but cause the tires to skid(bad point).
3.slippery roads make riding a nightmare(i think its due to tvs tires.)
4.bike electronics is not up to the mark.(tvs has to provide training to its service centres in this subject. )
5.the welding of frame of bike is not neatly done.(paint finish is good).you can observe this in front o[censored]r bike frame...the wiring is not neat.
6. tvs has to strict guidelines for service centres..
personally i feel tvs HAS TO IMPROVE BUILD QUALITY.and IMPROVE SERVICE CONSIDERABLY.
i think tvs apache has these problems because they r trying new thing in this segment..but such reckless approach wouldnt do any good to them.
i had similar problem.searched whole of the internet and found no solution..i showed it to service station.they removed whole of he bike wiring and found nothing wrong...after some months the bike would hardly start..later on the problem was traced to the lock..
had to replace the entire lock set for Rs 1000. (rare problem for a bike 1.5 yrs old)
had proplems with unruly support staff in tvs service centres..
tvs service centres are not capable of servicing electrical parts of the bike..they say they r not trained.
some positive points about the bike:
1. it has good pick up in the 150 cc segment.
2. engine music(sound of the engine) is good.compared to others.
3.best looks in the segment(dont think yellow looks good with any other bike).
some negative points:
1.the bike has unusual vibrations.
2.brakes are very sharp(good point) but cause the tires to skid(bad point).
3.slippery roads make riding a nightmare(i think its due to tvs tires.)
4.bike electronics is not up to the mark.(tvs has to provide training to its service centres in this subject. )
5.the welding of frame of bike is not neatly done.(paint finish is good).you can observe this in front o[censored]r bike frame...the wiring is not neat.
6. tvs has to strict guidelines for service centres..
personally i feel tvs HAS TO IMPROVE BUILD QUALITY.and IMPROVE SERVICE CONSIDERABLY.
i think tvs apache has these problems because they r trying new thing in this segment..but such reckless approach wouldnt do any good to them.
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TVS — Not Satisfied In Apache RTR FI Technology
I bought my Apache RTR FI two wheeler vehicle on 21st Nov 2009 which has covered only 6 Months from the date of purchase, where it is still under warranty. Within these months I have given my vehicle for service 4 times to your authorized service dealer – Ramkay TVS ADYAR Chennai. Nearly 3 to 4 times I had problem with FI technology. When I complained to the Service centre they have changed some functioning parts in warranty. Since the vehicle is under warranty they have changed and gave me, if not who will be responsible for malfunctioning of the system. I have only 1 free service yet to be done. I am totally frustrated in the Functioning of the FI System. Team Consumer Should help me out from the issue. It will be great that fuel system can be changed to Carburettur