Royal Enfield Customer Care

Royal Enfield Customer Care

Royal Enfield (India)

Tiruvottiyur High Road
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:
+91 44 4223 0400
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30
26
Fax:
+91 44 4201 1719
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Satisfactory Rating
2%
Complaints
628
Responses
2
Resolved
15
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Royal Enfield related photos (83)

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Royal Enfield Customer Care related pictures (83)

Royal Enfield Complaints & Reviews

Royal Enfield — Services are not good and his service centre not provide proper services

 Pavan123243 on Feb 8, 2016
Hi everyone,
I am Pavan Patidar.I purchase royal Enfiled 350 CC bike.almost 9 month before
.i have lots of issue with Royal Enfield comapny which not provide good Service for Customer.
and hise Servie centre guys has bad attitude.and not his cntre guys not talk in
poper ways.

my Request to all my Customer please do not suggest any one to buy royal enfield

Thanks,

Pavan Patidar...
Complaint comments  Read comments Complaint category Car Dealers

Royal Enfield — Reg: more sound in the engine

 vaseem.dalwala on Feb 6, 2016
Dear Sir,

I have raising the complaint of engine sound during the second free service and also in each service till date. Presently the same problem exist in the engine. In second service the have changed the cam wheels, for an month the sound was minimum but then after it again came to the same position.

Please look into the matter, and try to relsolve. This bike was purchased on 20th Feb' 15 from Sanjeevni Automobiles, Bellary, Karnataka.

Thanks & Regards,
Vaseem Ahmed.
+91-9980184042...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Bike electra 350 model 2015

 Ravinder A True Friend on Feb 5, 2016
Sir,
meri bike no DL-1SY 2519 jo maine 18-05-2015 ko kharidi thi. meri bike ki bettary kharab ho gayi hai. kal jab me kays auto near gujranwala town pr apni battery ko lekar gaya to wahan pr computer operator hemant ne bola ki jahan pr aane service karvayi hai wahi pr hi bettary problem solve ki jayegi. uske bad jab me amar auto near jhilmil metro station pr gaya to waha ke manager ne bola ki jis showroom se bike kharidi thi wahi pr hi aapki battary problem solve hogi. Sir me 03 din se pareshan hu. But meri Battery Problem ka solution nahi ho saka hai.
please sir meri problem ko...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — I'm complaining about my royal enfield bullet classic 350cc

 nithin singh on Feb 3, 2016
I m complaining about my royal Enfield bullet classic 350cc I brout new bike from tecnic motors from bangalore . I purchased new bike on19/06/2015 some issues frond in my bike I m telling to service manager but he is not concertrating . But vehicle is in 2years garante.so royal Enfield company should call me....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — Chain /sprocket

 Vasudevan Balaraman on Jan 29, 2016
Dear Sir,

I have force to change my chain sproket for the 2 nd time as my bike never cross 19000kms i doudt the quality of the product and the manufacture. I am not sure why this company is not taking any step to address such a poor quality of product delievered to the customer. I am not sure why no action as taken to address these prolong issue.

Its really hard to say such wondeful product running with poor quality of spare....
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Royal Enfield — Noisy engine sound

 kamleshdesai on Jan 27, 2016
I purchased 350 enfield classic bullet last year.Since 500km my bullet engine started making dity sound.I complained about my problem regulary during servicing and other days but the problem was solved temporary very time and every time i have to face the problem.During my bike warranty i kept telling about my bike problem to every reponsible person of enfield company but it was not solved.Now my bike km is 14000 and i have kept it in my service station at saini motor margao goa for same problem and reported again to regional manager of enfield.Please help...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Egoistic behaviour of your dealer's manager

 Vinayak Nischal on Jan 26, 2016
Sir,
I had booked bike with relience motors jammu. When i askng my currnt bookng status the dealrs manager abused me infrnt of evryone. I m really vry hurt.. Is this the way company treat its customers?
Customrs actually dosnt valur your dealers ...
I m really disapointed and want comanpy to take immediate action pllzzz...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — About vehicle services not done properly

 umesh rl on Jan 26, 2016
I had given my enfield classic 350, bike for 3rd free servies
and the they have not done the servies properly and they did not contact me about the servies...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Product is too bad

 abincjoy95 on Jan 22, 2016
I buy a bullet STD 350 UCE.After that I ride 800km then faced a lot of problem by swing arm bend, electrical complaint cause burn of fuse.so I request to company all the peoples give respect to the royal Enfield but now the bullet have no quality yet all so respect is also going like that.So concentrate the quality of body material, wiring etc....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — Multiple spokes are broken and they dinay warranty on it.

 RVDJAHIND on Jan 22, 2016
I Own an Bullet Electra, All The Services Are Done On Specified Time at Authorized Dealer.Two three Days Before I Noticed That The Rear Wheel Of The Bike Is Wobbling And Was Shocked To See Multiple Spokes Are Broken And That To In Normal City (Kochi) Conditions.I think almost 70-80% of the spokes are broken. And yesterday(20-01-2016) I took the bike to the service center, they told that there is no warranty for the spokes.They told me that the spokes are broken as they are not tightened properly. When I ask about it they told that its not done during the service as there is no staff or that but...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Faulty motorbike supplied by royal enfield

 Vijay Walunjkar on Jan 21, 2016
Within 10 days after the repair work done in DHONE Service center the Gear shift lever has been found completely broken. ( See Pic attached )
Is this is the quality supplied by Royal Enfield?
The Bike has not even completed 3000km wherein the same problem has occured 2 time within 15 days.
This concludes there is major manufacturing defect in the Vehicle.

When running on Highway the vehicle lever has broken and vehicle has come to 1st gear suddenly - somehow I have managed to save my life.
This is a very serious issue and I have lost complete faith on...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Faulty bike supplied

 vijaywalunjkar999 on Jan 20, 2016
In month of Nov I have purchased a Royal Enfield. The Gear Lever is coming out.
The Dealer DONE PUNE tried to resolve the issue but the problem is coming again & again....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Royal enfield chain sprocket - defective product

 anilgeorgebaby on Jan 19, 2016
Hi, I bought my classic 350 9 months back and completed 8, 400 Kms. Almost 16 teethes of chain sprocket are broken. I am highly unsatisfied. I was using a Honda Unicorn prior to this and I used it for close to 10 yrs, covered 85, 000 Kms. I had to change the chain sprocket only once. RE spares are of very bad quality. When I checked with service center for a replacement, they said they would have replaced it if this has happened within 4, 000 Kms. I didn't understand their logic. Why does company give 1 year or 10, 000 Km warranty. Please advise whether I can get my bike chain sprocket replaced...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Replace tb 350

 Sameeerbasak on Jan 17, 2016
Dear. Sir or mam.I recently bought(14 dec2015) tb 350 stone black i ride only 5oo km, but recently I found the engine was dig badly sound, and last week i was serviceing den 2 day latter the big sound showed up. I know sir you help me plz. Service center boy chittering me. I pay full of cash 1.62 lak. Only 25 day the sound is hurting me. Plz sir exchanged the bike. The bike sound video capture me. I m not very good in English so if you understand my problems, help me . My name samir basak.my bike number wb06 m 4248...
Complaint comments  Read comments Complaint category Business & Finances

Royal Enfield — I have a complaint about my enfield dealer in tirur kerala abc motors

 Imthiyas N Neelangath on Jan 17, 2016
I recently purchased desert storm 500 from ABC MOTORS TIRUR dealer and I met an accident and I gave bike for service and I am really sorry to say that the behaviour from the side of staff they don't know anything about the product and services and their behaviour towards customer they don't know how to behave while attending customer and while calling and all so really I really feel now to sell my bike...
Complaint comments  Read comments Complaint category Insurance

Royal Enfield — Complaint about the service and the service manager of both company and the dealer.

 tanzim777 on Jan 17, 2016
MOBILE NO 9890740866 . My bike has an wiring defect. every service i complain about it they resolve it and after 3 to 4 mths the prob reocures.. i complain it to the dealers service manager he said we cant give any permanent solution but are ready to give 6 months warranty for the wiring job they wil do.. i have contact teritory service manager. he said the same. so what should i do. if the prob reocuresthe main problem is the company had sent us to unauthorised service center for 18 months and are now not taking any responsibilty of that period. if so then y they had send us to unauthorised service...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Replace tb 350 stone

 Sameer Basak on Jan 17, 2016
Dear. Sir or mam.I recently bought(14 dec2015) tb 350 stone black i ride only 5oo km, but recently I found the engine was dig badly sound, and last week i was serviceing den 2 day latter the big sound showed up. I know sir you help me plz. Service center boy chittering me. I pay full of cash 1.62 lak. Only 25 day the sound is hurting me. Plz sir exchanged the bike. The bike sound video capture me. I m not very good in English so if you understand my problems, help me . My name samir basak.my bike number wb06 m 4248. Thanks...
Complaint comments  Read comments Complaint category Other

Royal Enfield — Faulty bike sales to me by dhone automobiles pune

 Bharat Jagwani on Jan 14, 2016
My name is bharat jagwani I purchased classic 350 blk on 31/07/2015 from Dhone Automobiles Pune from FRIST DAY I have knocking problem in engine 5 to 6 times i give my bike to they service center n from 20/09/2015 till 08/01/2016 was with them but my problem was no solved I am not satisfied n when I give my bike for service at 500kms n they return my bike at 1400 kms n they don't solve my problem n I asked them y u used my for 900 kms they told that we took a trialed have they miss use my bike n what they did with my bike 110 days in they service center n problem is no solved . n they forced me...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Service and commitment

 v v kalyan on Jan 13, 2016
Hi, i have purchased RE tn01ay4789 thunderbird 350 es marine in june end 2015 in velavan motors greams road, Chennai -06, i have done my 1st free service in same company service center which is in chandhok center anna salai, mount road, chennai, after that on 04/10/15 october my vehicle met with an major accident, at that time i have sent my vehicle to the same branch ie. 05/10/15, service adviser name tanizh mobile num: 9944988398 job card number: RJC4963151606911, and they have changed complete frame (chasis) and front full portion, for that repair they took almost 1 month for repair, and the...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Rusting in silencer

 Dheerendra rawat on Jan 11, 2016
Dear sir, I have taken my Royal Enfield classic 350 cc in February 2014. within two years my silencer got rusted and cracked from inside. I cant understand why this happen, such a prestigious company is giving this type of products to me. Please revert back sooner. Regards Dheerendra Rawat vehicle no: MH43 AQ 8425...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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