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Royal Enfield Customer Care

Royal Enfield (India)

(A Unit of Eicher Motors Limited), Tiruvottiyur High Road,
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:+91 44 4223 0400
Fax:+91 44 4201 1719
 
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Royal Enfield Complaints & Reviews

Royal Enfield - Engine sound

User
 venkat kattimeni on Mar 29, 2015
Hello, I bought Thunder bird 350cc on 18th Aug from Uppal showroom, (Royal engineering showroom) from 1st service I was repeatedly complaining regarding engine sound but till now i didn't got any response or rectification on my problem please suggest me what to do....
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Royal Enfield - one back side socker leakage

User
 bharat bhushan vashisth on Mar 28, 2015
R/Sir I purchased royal enfield classic 350 as on dated 30/06/2014 but I am facing some problem like as leakage in socker.But when I talked to royal enfield service centre they said me that your bike is running over then 10000km.We cann't change socker .Actual running is 10500kms. Please take some necessary action on and help me. Thanks & Regards BHARAT BHUSHAN MOB. -09466355957...
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Royal Enfield - Warranty in spare issue

User
 ramachandran thammanan on Mar 27, 2015
Dear sir
This is for your kind request am taken royal infield classic 350 cc last year march 2014 engine no.U3S5COEC422211 CHASSIS NO.ME3U3S5C1EC036779.
reg no. TN38-BX0550 from your authrosied distributor
this month 18th my bike starting trouble so i give to services near by authorized distributor mtp road saibabakovil coimbatore ph .0422 4210101mobile.8056310101. they accept the problem
it will take time 2-3 days. he given job card no.1693 dt.19.03.2015. my warranty is below 12 month and kilometer around 9200 .warranty period i given the bike to service. natural complaint...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - Faulty royal enfield desert strom

User
 deepaksharma0105 on Mar 26, 2015
I have purchased desert storm on 3 january 2012.since from the begining my bike started to have major issues with fuel injector . since from the first service, still this problems have not been solved. the service center people have able to temperarely manage the problem . they charge high amount but did not fix the problem permenently.

royal enfield service is very poor. my bike shows new new problems every month.

i am quite frustated now with royal enfield service.they should raise their standard. there technology is worst....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Unsatisfactory Service due to inexperienced and untrained mechanics

User
 shwetank gupta on Mar 24, 2015
After a long road drive I had an issue with front discs rubbing against the pads when the brakes are not applied. And so for the same i took the bike to royal enfield service centre at JP Nagar behind shopperstop at Bannergatta road. I explained the problem to the guy the supervisior who books the bike. After waiting for 3 hrs the bike was ready but the problem wasn't resolved yet. They were giving lame excuses which you would never expect from a technically sound person. And so after poiting the problem to them again and insisting they took the bike again and waiting for another hour they give...
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Royal Enfield - fake promise and bad response

User
 D RAJ Gohil on Mar 24, 2015
My name is yogirajsinh r gohil.i booked classic 350 in January 2015.when i go to showroom for booking, sales manager promise me with great response, i get bike within 2 month, so i pay 5000 rupees but today when i call them.they dont give me logic answer and they always use one sentence."sir give me one day, i will call u back".Then i decide to contact area manager(abhinav sharma) but he used same sentence.i never get call back from showroom.showroom located at op road, royal enfield 9574256999, vadodara, gujarat...
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Royal Enfield - Poor Service Quality and Repeat Failures

User
 Salil Rajhans on Mar 23, 2015
I have purchased a Classic 350 in June 2013. Since then the speedometer has failed over 10 times so far. On an average 175 kms and then it stops working except one occassion where it worked for almost 1250 kms. The bike was purchased and serviced exclusively at Dhone Automobiles Pune. The dealer repaired it for free a couple of times and since then I am incurring 200 Rs every time to fix. I don't think anybody has understood the exact cause of failure. I am seriously fed up with this persistent failures and would like to lodge a formal complaint. My expectation is to have an expert review...
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Royal Enfield - delivery issues

User
 Vaibhav Rathore on Mar 23, 2015
My name is Vaibhav Rathore and I have booked RE Classic 350 on 19/10/14 And have been promised for the delivery within 5 months as per the company's policy but it have been more than 5 months and still I didn't get my Re, I was in the regular communication wIth the agency's person, first they promised the delivery on 23rd jan, then 15 Feb, then 10 march and now it's 23rd march, still the agency person are unable to give me delivery or any valid reason for thE delay, they are very rude and unprofessional, I believe they are providing the delivery to their beloved or known persons first, instead of...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - Worst Service center experience, the condition of the vehicle deteriorating every day. 3 servicing in 3000 KM still issues not resolved

User
 somnathchakraborty on Mar 22, 2015
Hello Royal Enfield, I brought a Classic 350 - Maroon from Go Green Motors, Gachibowli, Hyderabad on 20-09-2014 Reg No: TS07ED8125 Engine No: U3S5C0EK555557 This is regarding the problems that I have been facing from after sales services from Royal Enfield Service Center. Problems with the Bike:- Despite repeated complaints while handing over for service, following problem still persists. a. Gearbox very hard, makes loud noises when changing gear. b. Engine noise/vibrations, the cylinder makes clanking noise when revved. c. Handle vibrates a lot; hand goes numb after few KMs. d. Front...
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Royal Enfield - complaint on worst responce and service

User
 Umesh Pokuri on Mar 20, 2015
My name is Uma Mahesh.P and i bought RE Classic 350[silver] . I delivered my bike for 2nd free service at seetammadhara service center with complaint of sound occurring in engine after traveling 15 kms . After completion of service I've received my bike without any changes . Generally customer receive a call from service center after service but at that time i didn't receive any call . Before 1 week from now i delivered my bike at the same service center for third free service with the same complaint[sound occurring in engine after 15 kms] to the mechanic named SREENU with including supervisor name...
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Royal Enfield - Engine Problems since Purchase, so require engine replacement

User
 Dipesh021 on Mar 20, 2015
Date: 19th March 2015 Dear Mr. Pragnesh Shah, Re: Chassis # ME3U3S5C0EK553231 Engine # U3S5C0EK553231 Bullet Electra 350 UCE ES (GJ 1SQ 8775) It was pleasure talking with you today! As discussed over the phone, that based on the orders given by you Mr. Manish Khandare - Territory Service Manager located at Ahmedabad office (Contact No. 90990 74522) is supervising the 4th time Piston and Piston Block replacement in my 7 month old Newly Purchased Red Electra. i request you to kindly guide me why my Bullet needs the following:- 1. Piston and Piston Block Change for the 4th Time.? Kindly...
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Royal Enfield - issue of not getting my enfield temporary registration

User
 boxer88 on Mar 20, 2015
Dear sir/ma'am I have purchased my royal enfield bullet classic 350 cc from DEV AUTOMOBILES, AMBIKAPUR (C.G) on 11th of February 2015 and Tilll now I have not got my temporary registration since more than a month and they r not picking up my calls.please do need full actions. Yours sincerely manish pathak Anpara, distt:sonebhadra (U.P) 8120295443...
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Royal Enfield - Noise in Engine of my royal enfield standard bullet 350

User
 sainiamit on Mar 19, 2015
I am Amit Saini from Pinjore, Distt. Panchkula, Haryana. I have bought my royal enfield standard bullet 350 cc from Simran Automobiles- Royal Enfield dealer baddi, Himachal Pardesh on 1st August 2014. from starting there is noise (like chanchan) problem in engine of my bullet . many times i had complained to my dealer from where i purchased my bullet but their response is very poor about it. 5 months warranty is remaining of my bullet only. you are requested to pls resolve my problem. Amit Saini mobile no. 8901333331 mail id- akhil.sood.bsnl@gmail.com...
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Royal Enfield - poor service and poor customer service

User
 Hari sudarsan on Mar 18, 2015
Hi i bought a new classic 350 3months back. Now my odometer shows 8000kms, but from the 2nd service ( 6000kms) i am facing too many problems like unwanted engine noise, gear problem and chain noise. i contacted the nearby service center in coimbatore (peelamedu). they cant even identify the problem for more than 1week. later on they changed the chain, opened the engine and changed engine barring and crank adjusted. within in 2days of the service my clutch cable was broken while driving. again now self start is not working and if i press the self start button, am getting a huge breaking noise from...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - unsatisfactory service of my vehicle classic 350

User
 Gautam Helia on Mar 17, 2015
2 days before, I given my classic 350 silver bearing no GJ06-HE-2772 for paid service at Amba Motors, shop no 1 to 4, nr airport circle, Vafodara. The person mr. Harshit Acharya had attended my job card and i have explained about the gear shifting, tappet noise and chain noise due to loose chain but delivered my vehicle without rectifying all three problems and also tappet noise which i mentioned in job card, They are lying me that noise was corrected. No symptoms for even washing the vehicle. Then the technician mr. Kanubhai Vasava and Service floor manager Mr. Mayur Padhiyaar told me that the...
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Royal Enfield - Engine tappet and cam noise

User
 Naga Rjun on Mar 15, 2015
2 days before, I given my classic 350 black for 4th service at saravana motors, Hosur. They delivered my vehicle without rectifying tappet noise which i mentioned in job card, also they damaged my mudguard.. Kept mouth... They are lying me that noise was corrected. No symptoms for even touching the engine. Outside mechanic told that they not even touch the engine and removed the coil plug.One of the worst service i have ever seen in my career done by saravana motors, Hosur.. My vehicle no: TN 70 M 8917...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - Delivered Faulty Machine and pathetic after sales service

User
 rsomvanshi on Mar 13, 2015
I purchased Royal Enfield Desert Storm model yesterday i.e. 12/03/2015 and to my utter dissatisfaction within 50 kms of riding the bike and one day the bike has started emitting white smoke and there is hell lot of oil leakage from engine. When I went to RE showroom (TEKNIK Motors, Bangalore) they casually told me to come tomorrow to get the engine seal replaced... I just cross checked the Engine oil level and to my dismay its below the minimum level mark whereas your RS service centre guys told me to drive it without tension... Even an idiot knows if you drive a vehicle without oil, what will...
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Royal Enfield - Delivering of my Standard 500-Delay for 2 months

User
 Berlin Saji on Mar 12, 2015
Sir, This is to complain about St. Mary's motors, your dealer in Kochi, that they had not delivered our motorcycle.It has been delayed for nearly 2 months.We booked a "STANDARD 500"black color on last year October 6th.they told they would deliver it on the month of January ie.4 months of booking time.still now they say the vehicle is not ready. As you keep your standard now, there should be an immediate action on this matter.expecting an response from your side....
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Royal Enfield - Brahmi Motors Udupi - Authorized Royal Enfield Service Centre

User
 nareshjayanand on Mar 9, 2015
My complaint is with respect to the substandard service carried out by Royal Enfield Authorised service Centre in Udupi, Karnataka - Brahmi Motors. I had given my Royal Enfield 350 bullet to service. They have charged for new fuel tank but on close notice I saw that its an old tank repainted. The same is with the Fender or Mud guard. Even after repeated request they didnt agree. I am attaching the Bill and job card for your reference. Can you help me here and please inform the Head office of Royal Enfield. My number is 9886428485....
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Royal Enfield - Problem with the Gear of my Bullet

User
 Dony william on Mar 9, 2015
My name is Francis Antony Pulickal, I have Purchased a Bullet from Royal Enfield, Model Electra 350. cc (Black) from ST MARYS MOTORS 59/505, Chittoor road RajajiJn Kochin -35 Ph-0484 2365963 on 7/03/14, it having a unusual sound when shifting gears, I complaint about this many times and during all my services also but I have the same complaint still . Now my Warranty period is also over, now I don't know what to do please help me out my Phone no is 9048535447...
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