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Royal Enfield Customer Care

Royal Enfield (India)

(A Unit of Eicher Motors Limited), Tiruvottiyur High Road,
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:+91 44 4223 0400
Fax:+91 44 4201 1719
 
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Royal Enfield Complaints & Reviews

Royal Enfield - 2 month old royal Enfield got fire while driving.

User
 Jogi ku on May 1, 2015
This is very sad and very horrible incident with me I was driving my royal Enfield 350 DL1SY 1546 which was bought on the 25 feb 2015 got fire when I was driving it and I had got shocked and in very depressive condition but some how I managed to save my self but I could not expect this kind of problem could be done with this bike but now I am very disappointing with this bike and I hope I will get a very positive response at the earliest to rid this problem. Joginder Kumar 09953616579...
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Royal Enfield - chain sprocket teeths are broken

User
 shahid_link on May 1, 2015
I ride only 7500km on my royal enfield classic 350 and about 16 teeths are broken ...i didnt expectd that i have to change it so fast...too much noise is coming from the rear wheel ad chain..m totally unsatisfied with their products that royal enfield are providing to there customers...its unreliable and the worst quality products...my vehivle no is WB01 AC 0759...
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Royal Enfield - rear view mirrors vibrating badly

User
 peeyush royal on Apr 30, 2015
Hi, i bought my royal enfield 350 classic from marikar motors thrissur in 12 march 2015. My problem is when i ride my bike its rear view mirror vibrating very badly. When i inform to service centre they suggest me to change the handle. And also inform me that it is now common to all bikes. I don' t know what to do. So please give me your valuable suggestion to solve this problem....
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Royal Enfield - Bad Response from Service Center in Bangalore

User
 mukeshmusa on Apr 28, 2015
Hi, I was trying to approach the SaiRam Autocraft Serrvice Center, Mahadevapura, Bangalore for my Classic 350 service from past 1 week. I visited the service center 3 times already. And on all the 3 days, they told that they won't take the bikes for service as they have more bikes already. As I am facing few complaints for the bike(which i will raise it as separate Complaint), I wanted to get those resolved along with the service asap. I told them that am ready to wait for 2 days for delivery if they take the bike for service. But they are rejecting it. This is the height of customer negligence...
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Royal Enfield - delievery of my bike is not given at the time given

User
 ashishmalik9050104846 on Apr 27, 2015
I buy bullet 350 on march 17, 2014 and my bike got accident on 8 april 2014. bullet 350 of reg. no. DL 8SBV 1804 . I took it to the workshop of the royal enfield showroom of A-1, SARASWATI VIHAR, Delhi -110034, whose workshop is at 873/4 Rithala, near nala wala road, delhi-110085 and they have given the delivery date to me 20 april, 2014 and now today is 27 april 2014 i have not got the delivery of my . when i called on 24 april they said to me after 2 days u will got the delivery now today when i called they said spare parts are not available......
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Royal Enfield - faulty products

User
 benny jebamani on Apr 25, 2015
Hello, my name is Benny Nadar. I am a fan of Royal Infield that's the reason I bought it on 21st Jan 2015. But from that date I am facing problems with my bike. One the first week I changed the silencer of the bike as it was default and faulty. Then afterwards the Amplimeter and now they are saying that battery is faulty.I had already changed the battery once. With in a spam of one week the Battery of Exude again turned faulty. I am fed up with this.PleasE help me with a good resolution....
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Royal Enfield - Poor Service provided by the RE Service Center [Resolved]

User
 adityaraodevaraj on Apr 23, 2015
Hi Team, Prologue: I bought Royal Enfield Bullet Electra(350cc) from one of Royal Enfield Dealers- Venkataramana Automobiles private Limited, Mehdipatnam, Hyderabad – 500 028 by paying cash of Rs. 119948/- (One lakh Nineteen Thousand, Nine hundred and forty eight only), on 9-April-2015. Details of Sale Invoice: CRM No: AD2125508922 INVOICE No: INV5185151600021 INVOICE Date: 09-APR-2015 Booking ID: BKNG5185151600031 CST No: 36310164599 TIN No: 36310164599 Bike Details: Chassis No: ME3U3S5C0FC734404 Engine No: U3S5C0FC734404 Model: Royal Enfield Bullet Electra 350 UCE ES...
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Royal Enfield - RE : very bad service at service center in hyderbad.

User
 navnaeeth on Apr 22, 2015
I took my bike for service to Venkataramama automobiles at Attapur, hyderbad. they charged me 2800 rupees for some services and still i face many issues. i went back to them thrice with same issues, but still they don't respond to my issues. i fear to ride my bike after i took my bike to this service center. There is no high skilled worker at thsi serive center. kindly please suggest me whom can i reach now, or else i can never ride my bike as before....
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Royal Enfield - Reg Non delivery of Royal Enfeild after deposit of Booking amount

User
 4146raviverma on Apr 21, 2015
I Pooran Singh Tomar booked a Royal Enfeild 350 classic Black in Vijay Nagar Show Room Indore (MP) vide their receipt No 1520 dated 02.01.2015, , but no response has been received from the concerned Agency till date, , i am suffer hard form their rood behavior and require vehicle immediately ...You are requested to take the matter seriously otherwise i will approach to higher authority for the same. Regards Pooran Singh Tomar Ph No 9827787205...
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Royal Enfield - irritating engine noise

User
 Ajithjj on Apr 16, 2015
I purchased classic 350 few months ago I am facing this noise issue and its been 6 times the service center tried to resolve it but its not happening.Show room people initially tried to act smart by saying that they can do it but later they are saying that they cant do better than this.I am so frustrated with the Royal enfieId service center unoonny motors at kollam kerala. Iam trying this option and I hope to get some solution .I also suggest that the people in Unoonny motors kollam service center are not worthy to handle problems and they are just show off only .I have invested money to...
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Royal Enfield - starting problem

User
 Dr Dinesh Bisht on Apr 15, 2015
Sir, My fuel pump was not injecting fuel, so I changed to carborator, But the petrol T and the plate is locally made due to nonavailability. Kindly send petrol T and plate for my Red Chrome 500cc bike to Royal enfield agency 116, Industrial area, phase-1, Chandigarh. Thanks, Dr Dinesh Bisht drdineshsinghbisht@yahoo.co.in. Mo:08629860077....
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Royal Enfield - Too much noise due to engine default

User
 suhan41 on Apr 14, 2015
I purchased Thunder bird on .After 6 months I am facing this noise issue and its been 4 times the service center tried to resolve it but its not happening.Show room people initially tried to act smart by saying that they can do it but later they are saying that they cant do better than this.I am so frustrated with the Royal enfieId service center in kurnool.I am trying this option and I hope to get some solution or I will definitely lodge a complaint in consumer court.I also suggest that the people in kurnool service center are not worthy to handle problems and even to put the stand of thunder bird....
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Royal Enfield - Defective Royal Enfield bike and exhausted by the service centres of Royal Enfield in Nagpur

User
 SSD92 on Apr 14, 2015
I have purchased a Bullet 500 on 21st August 2014 from Paragon Traders Nagpur.And has driven only 3000kms till now. I have been facing problems in my bike from the first day of my purchasing.Till date I have changed its Amp meter, alternator, self bearing as all of these were defective. Paragon service centre is the worst service center i have ever seen, I took my bike to the service centre a number of times, they keep the bike for days not even bothered to tell the customer what's happening, and when returns the bike no good is done to the bike infact more problems are created. The service center...
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Royal Enfield - NEW BIKE MAKING WEIRD NOISE. NOT RESOLVED EVEN AFTER NUMEROUS SERVICES

User
 anoop.sharma on Apr 13, 2015
I had purchased a Royal Enfield Classic 350 on 21/10/2014 from ESS AAR Motors Jhandewalan, KAROL BAGH. After first service this bike started to create problem of worst sound I have ever come across which sounds like TIK-TIK-TIK-TIK. I complained about this many times to Royal Enfield Service center in Mayapuri about the above problem but they have not solved it yet . They even changed the tappet set but the noise problem persists still. It's been almost 6 months now and my problem has not been resolved yet. I ask Royal Enfield to answer me on this issue or else next time I would be filing a court...
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Royal Enfield - NOT RECEIVED "TAX RECEIPT" AFTER TWO MONTH

User
 saajand on Apr 11, 2015
i bought a thunderbird 350 on 23 jan n they delieverd my bike on 9th feb 2015..n now after two month over they r not giving my tax receipt ..on the daily basis they say we will call u n all... royal enfiels showroom soniya motors (thane) near RTO...
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Royal Enfield - Not provide medical kit and tool kit

User
 bimalks123 on Apr 10, 2015
I bought one royal enfield classic 350 cc from YAMUNA AGENCIES, adoor, Pathanamthitta dist kerala.But we didn't get the tool kit and medical kit. When we ask in showroom, they told me that company didn't provide the kits. So please provide the kits.. My details : Kamal K S Melepottenkavil house Karikkal, Karimpinpuzha P.O Kollam Dist Pin - 691507...
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Royal Enfield - Engine tappet, rocker arm, cam worst sound

User
 rajendra sb on Apr 10, 2015
I had purchased a royal Enfield classic 350 from on 26 /09 /2014 at Lalbagh road HSR After first service this bike started create problem of worst sound I had aproched many times to royal Enfield Service center in S R Nagar having same above problem but they have not solved my problem and also advised me for this is the normal problem we cant do any solve this sound.
So please solve out my problem otherwise I will appeal for necessary legal action against the company.
Faith fully'
RAJENDRA S B
Jr Asst
KSRTC
Bengaluru-27...
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Royal Enfield - Gear shifting

User
 Rana monu on Apr 6, 2015
I had purchased a royal Enfield standard 350 from panipat on 24 /02 /2015. After two or three days this bike started create problem of gear shifting and released clutch. I had aproched many times to royal Enfield agancy in panipat having same above problem but they have not solved my problem and also advised me for washing /clearing clutch plate. My bike is new and after above solutions the resale market will less. So please solve out my problem otherwise I will take necessary legal action against you. Thx Anand Pal Rana Advocate 8053200017, 9729200084...
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Royal Enfield - extremely poor service

User
 Ishwar Rao on Apr 5, 2015
I am Ishwarrao Kandiwalsa from nagpur. I bought a classic 350 from paragon traders nagpur. Im facing severe problems since i bought that bike. If run my bike continuously for 25-30 kms an irrating noise of hydraulic tappet starts coming from engine. I have given my bike for more than 5 times for the same problem they have done nothing. They have changed that part once but problem is still there. But the most frustrating thing is every time i give my bike at paragon service station they return my bike with a new problem. And again for those problem i have to come again and again to them. They have...
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Royal Enfield - Chain Sprocket Rear Broken & Wheel Bearing Front Jammed

User
 Anup Shettyy on Apr 3, 2015
It Has Been Just 9 months of me Buying My Royal Enfield Classic 350, I am an traveller & travel Long once in a Month on my Bike. My bike has Just Clocked 14, 500 km & my Rear Chain Sprocket Teeth is Severely Damaged & Also My Front Wheel Jammed Due To Wheel Bearings. I Am totally Dissatisfied With the Royal Enfield Because I Could not Claim any Warranty now for the Damaged Parts because of the So called RE 1 year or 10, 000 km Warranty Policy... I think Other manufacturers are way Better than Royal Enfield Coz i Myself Work for A Premium Brand Harley Davidson......
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