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Royal Enfield Customer Care

Royal Enfield (India)

(A Unit of Eicher Motors Limited), Tiruvottiyur High Road,
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:+91 44 4223 0400
Fax:+91 44 4201 1719
 
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Royal Enfield Complaints & Reviews

Royal Enfield - delivery not happening

User
 abhiishekniigam on Jan 27, 2015
I booked a Bullet forest green 500 from Go Green Motors, Gachiboli, Hyderabad. The delivery has been delayed by a month and has yet not been done. I just want to know when can i get my bike. My complaint is not regarding late delivery thats fine, it's about giving me incorrect dates. Everytime i have to go to their place and they tell me that there is a delay....
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Royal Enfield - delivery complain

User
 kakkarashish on Jan 26, 2015
I M FROM SRI GANGANAGAR(RAJASTHAN) i booked a classic350 black on 10th december2014 & i paid 1lakh in advance & dealer told me to deliver the bike on 15th jan 2015 i have to gift this bike to my younger brother in his marriage...my booking id number is BKNG4320141500274 & NOW THEY TOLD ME THAT MY BIKE WILL BE DELIVER AFTER 10 DAYS THIS IS 5TH TIME I M GOING TO SHOWROOM TO KNOW ABOUT MY BOOKING STATUS BUT ALWAYS THEY GIVING ME FALSE COMMITMENT PLEASE DO SOMETHING ABOUT IT... WAITING FOR POSITIVE REPLY FROM UARS END UARS TRULY ASHISH KUKKAR SRI GANGANAGAR...
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Royal Enfield - Booking ID - BRCT5124141500119

User
 fleshgear on Jan 25, 2015
Hi, I write this mail with very irate and frustrated feeling, an experience i had with the executives of the new showroom in Bangalore "Accelerate Motors" in RR nagar. I am a RE customer since 2011, i own a TBTS 350CC and my brother owns a Standard Electra, and i also gifted a cousin a classic 350 in May 2013 . Recently made a decision to buy the new model TBTS as well. So i went to the above mentioned showroom in RR nagar, Bangalore in Oct'14 to inquire about the new TBTS model and booked the vehicle, i was told the waiting period was upto 3 months, i was promised that they would get the...
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Royal Enfield - BATTERY FULLY DISCHARGED

User
 subhajit.nandi on Jan 18, 2015
THE BATTERY OF MY 3 MONTH OLD THUNDERBIRD 350 BIKE HAS GOT DISCHARGE THE REASON NOT DISCLOSED TO ME. THOUGH I HAVE NEVER STARTED THE BIKE IN MORNING BY SELF START, STILL THE BATTERY GOT DISCHARGED FULLY. NOW MY BIKE IS THERE IN SERVICE STATION (AUSTIN DISTRIBUTERS KOLKATA ) FOR PAST 7 DAYS AND THEY ARE UNABLE TO CO ORDINATE WITH THE BATTERY COMPANY (AMARON BATTERY) AND REPLACE THE BATTERY. VERY DISAPPOINTED WITH THE UNPROFESSIONAL AND CARELESS ATTITUTE OF THE STAFF MEMBERS IN YOUR SERVICE CENTRE. LOOK INTO THE MATTER AND RESOLVE THE ISSUE AT THE EARLIEST....
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Royal Enfield - Delay delivery of classic 500 chrome bullet

User
 Amal suresh on Jan 17, 2015
Sir, I have booked royal enfield clasic 500 chrome on 29/11/14 through your dealed MARIKAR (MOTORS)LTD statue, trivandrum, kerala. And our purchase order is 5188 with 5000/- as advance They informed that the bullet will be delivered within 1 month.They promissed to deliver within 1 month. But bike is not delivered yet We are waiting for the delivery since 1 month even after contacting them we would like to know the reason for the irresponsiveness from the dealer...
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Royal Enfield - Regarding irresponsible and poor service by platinum Auto Pune

User
 guruprasadmahale on Jan 17, 2015
I have given my Royal enfield classic 350 for service and repair under insurance claim on 1st of Dec 2014 with Platinum Auto Pune( Royal enfield authorized service centre) . The insurance company have accepted the proposal also. Now the issue is the from the day I am not aware what they are doing with my bike, till now no update from Platinum Auto as to when they will complete the service. while giving for service the date of delivery was 8th of December. Everyday i call them to know about the update, but what I hear is irresponsible excuses. Now after 2 months the Insurance company(HDFC) has come...
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Royal Enfield - Bad behavior from dealer

User
 sambhu pillai on Jan 15, 2015
Sir. We booked 2standard and 1 classic on 23rd augest 2014 At that time price of standard 350 is just arond 113000 And finally we pay 100000 rs on januvary 14 2015 . They said that price is increased so we had pay 120000rs Is correct ?... Onprice on website .and price of have big difference And one more thing is that they said to wait 1 month for delivery And we had to pay aditional 5000rs for (crash guarg& ladies handle.) is correct sir...
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Royal Enfield - excessive engine noise after running for more than 25 km.

User
 Shaji Raj on Jan 14, 2015
unnoony motors klollam kerala.my classic 350 lagoon no.kl23j, 5254.taken to service centre twice.kept there for ten days.excessive engine noise after running for more than 25 km.they say that ahydraulic valve has to come from company.fault not restored. kindly do the needful....
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Royal Enfield - Delivery of the Defective Vehicle

User
 Parag Khanna on Jan 12, 2015
Hi Sir/Ma'am I bought a Thunderbird 500 Lightning on 04/09/2014 with my hard earned money Rs. 194231 /-, My Vehicle Registration no. is KA 05 JG 6283. I am not satisfied with the vehicle provided to me, it is full of defects, starting from the 2nd week of the purchase, i started visting service center with one or the other issue. You can check for the same, where the data is maintained/logged for each job card. Major Defects - 1st defect - Front Fork was making sound. 2nd defect - Defective Rear Brake Disk. 3rd defect - Handle was making sound. 4th defect - The Bike head light...
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Royal Enfield - No Proper Service and damage of the spares and parts

User
 krishvenky on Jan 12, 2015
I Had bought the Classic 350 black vehicle on November 2nd 2013 and i am having problems since 5months like petrol leekage and oil leekage, also the chamber of the vehicle got the crack all of sudden while riding and the oil the spill out from that bike was stopped. Although the problem persists the service station was informed about it they took no care on that. i am very unhappy on the after sales support and service of Royal enfield and I am hoping for the better solution or help for my problem....
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Royal Enfield - I got a Vehicle Full of Defects THunderBird 500 Lightning

User
 Parag Khanna on Jan 12, 2015
Hi Sir/Ma'am I bought a Thunderbird 500 Lightning on 04/09/2014 with my hard earned money Rs. 194231 /-, My Vehicle Registration no. is KA 05 JG 6283. I am not satisfied with the vehicle provided to me, it is full of defects, starting from the 2nd week of the purchase i started visting service center with one or the other issue. You can check for the same, where you maintain the data for each job card againt my Vehicle Registration no. Major Defects - 1st defect - Front Fork was making sound. 2nd defect - Defective Rear Brake Disk. 3rd defect - Handle was making sound. 4th defect...
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Royal Enfield - Worst Sservicing Experience at Royal Enfiled Dealership ( Chodhary Agency at Bhopal)

User
 brajee on Jan 12, 2015
We are valuable client of your Rayal Enfield agency & member of Royal Enfield Club. We had given our built for servicing time to time in individual basis. We are helpless for our built servicing/ repair to Chodhary AGecny bhopal workshop. During the servicing we have found some discrepancy... · Workshop mechanics was advice oil purchase from us not to be dealer & offer less price from dealer rate. · Mechanics have not been seen the our vehicle at the time repairing. It seems to some cheating from Client/changing of part. · We have checked the our built to other...
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Royal Enfield - Regarding delivery of classic 350 Black

User
 virendrakadia on Jan 10, 2015
We have booked CLASSIC- 350 BLACK FROM YOUR AUTHORISED DEALER KAVERI MOTORS-G-22, satyamev complex, opp. Gujarat High Court, S.G.Road, Ahmedabad. Gujarat on dated 10 Sep. 2014. We also paid booking amount Rs. 5000/- wide receipt no-1939 dt. 10/9/2014. As per discussed at booking time, delivery made within 3 months from booking date. But till today your authorised dealer not deliver CLASSIC- 350 BLACK....
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Royal Enfield - Non Delivery of the vehicle even after 5 years

User
 salunke_vivek@yahoo.com on Jan 9, 2015
I had booked one of the models of Royal Enfield more than 5 years back but I have not received any correspondence from Royal Enfield regarding the availability of the vehicle. If you keep track of your prospective customers, then probably my name will be found on the list of prospects who booked your vehicle. I read on 31-12-2014 Economics Times, your MD talking about customer service and it is so laughable that you have a very dissatisfied customer who was not informed about the availability of the vehicle even after 5 years have passed. Is this the customer service Mr. Sidhartha Lal is talking...
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Royal Enfield - Demanding additional amount

User
 gaurav.sharma1989@gmail.com on Jan 9, 2015
Hi Team, Please assist me with the issue stated below, if required i can send you all the documents(invoice, receipts)

I got the RE Classic 350 bike delivered before the price
hike on 6th Jan 2015, still the (DHONE AUTOMOBILE PUNE NAGAR ROAD )show
room people are asking for additional payment of 8300 INR.

I had booked my RE Classic 350 bike on 1st June
2014 and made a booking payment of 5000 and quoted price was 1, 34, 516 INR (DHONE
AUTOMOBILE PUNE NAGAR ROAD ).On 30Th of December 2014 I had enquired
about the status of bike and they...
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Royal Enfield - Delay in the Delivery

User
 RVDJAHIND on Jan 8, 2015
I have order a Bullet Electra from the BRAND STORE - COCHIN on 3rd july 2014 (Order number: 5480) and the waiting period was 5 months. They told the product will be delivered before 5 months but this is the 7th month and they haven't delivered the product now when i enquired about it they told they will deliver next months (8 months waiting period) They are trying to cheat me....
Complaint comments Read comments [2] Complaint category Motorcycles & Scooters

Royal Enfield - not able to give proper service & quality of materila

User
 kalpesh makwana 1980 on Jan 7, 2015
I would like to highlight the poor service given by the service centre where the servicing of the bike is done in a completely unorganized manner !! To start with, my bike's 4th free service was due on 14th but after confirming the same to the representative I was told to come on 15th as they said that there were lots of services lined up so they wud not be able to attend the same ...I was assured that if I gave my bike on 15th than I wud get it back on 16th, as previously I had experience during the last 3 services than I would be promised the delivery on the same day but that wud never happen...
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Royal Enfield - CHAIN SPROCKET FULLY BREAKED WITHIN 8000 KMS ONLY

User
 mulla on Jan 7, 2015
I PURCHASED ROYAL ENFIELD CLASSIC 350 JUST 6 MONTHS AGO. BUT NOW AM NOT SATISFIED WITH YOUR DEALER, RIDERS MOTORS, VALIYACHUDUKADU, ALAPPUZHA, KERALA. MY BIKE'S CHAIN SPROCKET HAS BREAKED COMPLETELY WITHIN JUST 8000 KM. I APROACHED THE DEALER FOR WARRANTY CLAIM. BUT I HAD VERY BAD APROACH FROM YOUR DEALER I.E: RIDERS MOTOS, ALAPPUZHA. SO REQUESTING YOU TO TAKE REMEDIAL ACTION WITH IMMEDIATE EFFECT. I HUMBLY REQUESTING YOU TO REPLAY ME BY MAIL. (mullas916@gmail.com). regards, MULLAKKAYA ARIFA MANZIL SOUTH ARYAD, AVULUKKUNNU PO ALAPPUZHA...
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Royal Enfield - Front royal disc plate is very noise full working

User
 puneetkgupta on Jan 7, 2015
Dear, Sir/Madam, I am purchasing new thunder bird 350 in Dec-2014 from CRUISER MOTORS PVT. LTD. (In dwarka Sec-5) (A ROYAL ENFIELD'S AUTHORIZED SERVICE CENTRE) Contact Nos.: +91 8459223833, 9136310966 & 9136384343 E-mail: service.cruisermotors@gmail.com After ruining this bike has very noise polution in front disc plate.. Company has been not take any action... Below mention the my details :- Name : Puneet Gupta Mobile No : 9910426858 Vehicle No : DL9SBC0570 Thanks & Regards Puneet Gupta...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - Poor quality of parts and service not up to the mark

User
 Saket Ambekar on Jan 5, 2015
Speedometer cable broke in warranty period. Pass button is not working i want it replaced in warranty. The fork is not aligned properly, the service center people are asking me to change the handle. On getting the bike checked outside they say changing the handle will not solve the problem....
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