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Royal Enfield Customer Care

Royal Enfield (India)

(A Unit of Eicher Motors Limited), Tiruvottiyur High Road,
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:+91 44 4223 0400
Fax:+91 44 4201 1719
 
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Royal Enfield Complaints & Reviews

Royal Enfield - Chain sprocket damage - New classic 350

User
 Sreeraj Sreekumar on Aug 31, 2014
Dear Sir, I bought a new classic 350 bike from royal enfield in December 2013. Now it has covered a distance of 18000 km. 2 days before when i was riding the bike, there found some slippage in chains with sound and when checked it was found that 25 teethes of sprocket (rear side) found in broken condition. I bought this bike for Rs 1, 30, 000 and for this cost it should give some minimum life to its parts. I think the low cost bikes available in the market will give more life to parts than this. I am completely unsatisfied with this. My bikes registration number is KL-7 BZ 2776. The photographs...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - tappets noise

User
 GS.Cheema on Aug 25, 2014
Hey dear, I have bullet 350. I had purchased this on August 6th, 2014. For first 200km, my bike was't creating any voice, but on 200km, my bike engine started a ridiculous voice like tik tik tik. Then I decided to go authorized service center and told about problem. they said this is not a big problem so don't worry at first service it will be ok. But after first Service same voice coming again from engine. Please tell me best solution for this because the voice is very ridiculous. i also read review on royal enfield official website and many people facing same problem, but not...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Service is very worst

User
 Riyazmonica on Aug 24, 2014
Hi, i have a royal enfield desert strom(Tn 11 x 9129), by 22-08 -14 i give my bike to service in the legend motor(Pallavaram), i told to change oil, break issue, front vibrating is very high, and also engine noise is very high.By 23-08-14 i take the delivery iam not satisfied with my bike, engine noise is very high and vibrating is same as before service.

They are not responding us, we are a customer we need a proper respect.
Totaly iam dis satisfied with the royal enfield and legend motors.

How i refer others to buy a royal enfield.

Thanks &...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - Fault in Horn Switch

User
 ashu_1628 on Aug 18, 2014
All the TB models have the switch problem. The company is suppose to change the diffective electronic parts, But the dealers are so smart, when we ask them to change the switch when the vehicle is in warranty they straight Away give answer that the switch is out of stock. But if you say you will pay for it the switch is available. Why? If the company cannot give A proper after sales service, and If the company cannot Respond to the complaints why are they running the business? The company is Running only because people are crazy For Royal EnField. The top Management and all the employees of Royal...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Rusty parts

User
 Mayur naresh agarwal on Aug 17, 2014
i jus got my delivery 2 days back FROM DHONE AUTOMOBILES YERWADA PUNE and most of the part is corroded..the front and the back wheel drum the engine plate and few other parts.they are saying they will buff it ..i personally want it replaced as its a new bike


mayur agarwal
9665061130...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - delaying in booking order at rajahmundry

User
 joshua lenon on Aug 15, 2014
Respected Sir !

I am D.D. Sukumar, Rowthulapudi mandal, E.G.dt, AP .I have booked Classic 350 black in Sri Ram Automobiles, Rajahmundry on 29th january of this year. They told that the duration of the booking was 6 months. Still I haven't recieved the bike yet. When I ask them about the bike they are requesting us some more time. And we waited for it 7months 15 days. The showroom dispatch incharge Mr. Ramesh, ph: 9642991188 is always saying black is not available in the company. Though there were many bookings for black classic, company has not send that colour bikes. Not only...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Dealer refused to pay the tax of bullet standard 350

User
 paglj on Aug 13, 2014
i had booked a bullet 350 standard at manmohan motors, mohali (punjab). my receipt no.1297. today they called me to collect the bike . but they refused to pay the taxes of bike online . they told me to pay the taxes myself on to my district rto office ..

sir plzz i request u to solve my dispute as early as possible .. but i need bike very early ..
Myself - vishnu sharma .
mob - 07508770039...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - battery changed

User
 Omdatt Arya on Aug 12, 2014
sir yeh ek chote level ki problem hai . bullt company theek hai but ye low level labours company ke naam par dhabba hain. ... mere pass classic 500cc bike hai... mujhe jabhi aavshayakta hui maine sirf bullet ke authorized showroom par hi service karwai ... but kal i.e 11/8/2014 ko mujhe pata chla ki meri original exide ki battery service center ke kisi employee ne badal di ... kyunki kal meri bike ki battery down ho gai thi tab jab maine use dekha to vo kisi local company ki battery thi... iss prakar ka dhoka royal enfield jaisi reputed company par bhi nakaratmak prabhav daalta hai... mein rohtak,...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Poor service at Frontline Automobiles service center Mangalore

User
 Manjunath M T on Aug 9, 2014
Dear Sir, I had purchased a Royal Enfield Thunderbird 350 from FrontLine Automobiles, Mangalore on 04.03.2013. Since begining there are 4 problems 1. Engine noise / Tank noise and Vibration . 2. Right side pulling. 3. Recent Problem: Fuse dead 5 times in one week (2 times before service and 3 times after the service with in one weeks time). 4. 1st week after purchase: I noticed that rearwheel alignment problem so i took it to service center they did some some fitting and it was fine. When i took thge bike for service for the next time they told me bearings are gone and needs to be changed...
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Royal Enfield - Handle tight wheel getting damage on one side

User
 kvbpganesh@gmail.com on Aug 2, 2014
Dear sir / madam


i purchased a royal enfield clasic 350 (silver) on 08-07-2014 and after 4 days i observed that my vehicle fork has some problem, my handle was tight and it was going left when i driving.

i gone to your service center some mechanic checked and he done some setting and he told it will be free with a day.2nd problem near petrol tank petrol adjustment was getting leaked again he done some small adjustment told OK.

and the 2 problems was not rectified and again i gone to your servicing center on 31/7/2014 and given for first service...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Royal Enfield - Valve sound issues

User
 boopathi549 on Jul 30, 2014
This boopathiraja K from namakkal dist, namagiripettai 637406, MY BIKE CH NUMBER Me3u3s5b0ee457952, newly i bought a bike on last june 2014, now am getting different sound in the valve. i went my nearer SALEM service show room but they didnt response and metally distrubed because of this issuses, please take a proper action for me....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - speedometer

User
 anoop.c.a on Jul 29, 2014
Complaint on speedometer and it had complaint on the first service. Three services had done but there is no change in that . The service center are irresponsible when we ask about this to them.They are not checking the working condition of every parts.They are taking three days for service but till the service not done properly. The change the oil only when we given for the service....
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Royal Enfield - Not giving good facilities in bullet

User
 Shehin Shahin Tabooz on Jul 19, 2014
Royal enfield 19-7-2014 Shahin ibrahim Puthiyaveetil house po.ramavarmapuram, thrissur, kerala, india 680009 Respected sir, I kindly request to pay your attention to my issue.I had purchased royal enfield desert storm 500cc two days back (17-7-2014) from your company thrissur, kerala(INDIA).And my problems are i had been using two batteries for my bullet and both get damaged now.And the other thing is that when the vehicle is on its wheel suddenly it gets off.I seek help from mechanics but they couldnt help me and i was disappointed. I was very excited to purchase bullet from...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - engine noise

User
 sukh brar on Jul 19, 2014
hello sir iam sukhwant singh brar from faridkot punjab ...i purchage a bullet 350 STD 11-4-2014...baba farid automobile faridkot.my bike running2000km after start a noise inside engine..i contact delear ..first, , baba farid automobile delear s laguage is very bad..he ask to me our not responsebilty..sir iam not sarticfai your delear and service ..2000km running after tik tik voice ...please sir solve my problem thx my cont. no.98769 94058...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield - Noise in engine tbts 350

User
 ENGR.RAJU on Jul 17, 2014
Dear Sir,

I had purchased a TBTS 350 from South Delhi Moters, Kailash Colony, Delhi on 25.12.2013. Since begining there is tepit problem and noise of engine is pathetic. Since then I had three free services. They are doing some adjustment at the time of service and the noise problem gone for 2-3 days, but again the same problem.

I think, the service centre doesn't have qualified technicians. I am writing this mail in order to apprise you. If you are of the opinion that I should consult some other mechanics, then there is no need for have exclusive Royal Enfield...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Chain has to be changed for 3600 kilometers After Services

User
 Mohiuddin Hussain T on Jul 16, 2014
Dear sir I Bought a new Royal Enfeild on January 06 2014 soon after Third service I felt some vibration reported to service center first I was told Brake Shoe has to be replaced so bring tom arrow morning. As I went next day morning I was told first it was bearing issue. And later on I was told chain has become rough so we have oiled after few kilometers it will be ok but to my surprise next day it further got worst. So I again reported to service center now i have been told that chain has to be replaced. I have a doughty on the day of third service back wheel was opened two times. first was...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - Complete fraudsters and unprofessionals

User
 pankaj kr das on Jul 15, 2014
I had made the payment of full amount for RE Thunderbird 350 (marine) on 3rd of July, 2014 at "sairam autocraft, B.Narayanpura, bangalore, and I was told the vehicle will be delivered within 4 days, but the vehicle has not been delivered to me yet. And every time I visit the showroom, they are giving me all the possible fake excuses. This is completely unprofessional and frustrating.I just dont understand if this is the kind of service provided by RE during purchase of the vehicle, god knows what will be the situation after I get the vehicle. The sales persons and the manager are a complete...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - poor paint job

User
 bansiparekh on Jul 12, 2014
To, Manager of Royal Enfield I had given my bike for paint job at kings autorider, baner service centre.But after two months bubbles started forming on tank. I gave them the bike for repainting. I have given them three times but still same disappointing results.pls I request you to look into the matter asap as its looks displeasing and its becoming worse day by day. Bansi Parekh bansi3parekh@yahoo.com 9545385191...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Aruna Motors-Jamshedpur, Not giving vehicle registration even after one and half months

User
 Soumalya Kundu on Jul 9, 2014
I purchased a Royal Enfield Classic 350 Black colour from Aruna Motors, Jamshedpur on 29th May at on-road price. However even after one and half months they are still not giving me registration no. Bill No: 00064 dated 29/5/2014 Booking No: BKNG4495201300511 Please help me on this. Regards, Soumalya...
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Royal Enfield - Seepage problem in engine [Resolved]

User
 rmdmadurai on Jul 7, 2014
HI
This is Rajamohamed.A form Madurai. I purchased ThunderBird GG Motors Madurai 5 Months Before.My Vehicle Number is TN59BC4752 Engine Number -U3S5C0EA380254 Chasis Number - ME3U3S5C1EA021810. Right now My engine oil leak compliant started, But the dealer service mechanic told me its a sea page problem it is not retrieved it always happening Royal Enfield, Im not convincing Kindly get the clear view of this problem, its able to clear or not.My mobile no is 9840109337.

Regards
Rajamohamed.A...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

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