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Royal Enfield Customer Care

Royal Enfield (India)

(A Unit of Eicher Motors Limited), Tiruvottiyur High Road,
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:+91 44 4223 0400
Fax:+91 44 4201 1719
 
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Royal Enfield Complaints & Reviews

Royal Enfield - Complaint of Kaveri moters Royal Enfield Dealer

User
 Viren Rathore on Apr 15, 2014
I am Virendra Singh from Ahmedabad.
I want to complaint of Kaveri Moters S.G highay Ahmedabad Dealer.
i had booked a royal Enfield classic 350 on 1st week on November 2013.but Still i'm not get my bike delivery... Even Dealer give me Estimate time is 3 month for delivery.When i ask for this delay time reason that time he says its take more time...after 1 month when i contact again that time to from till date he always say its take more time. finally he give me one date for delivery...but when i contact on that given delivery date by kaveri moters.. they told me only your bike...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield - Defective Thunderbird Sold (Fraudulent Activity)

User
 Prashant4321 on Apr 15, 2014
i have purchased Thunderbird 350, with a long list of Manufacturing Defects. From the Day One i am continuously visiting Service Centre to rectify the defects, i have spent over 25000/- for repairing & maintenance along with many days of my precious time. The status of the problems is still the same and i am not at all interested to spent more n more time & money in your shitty product. i want each and every single penny i have spent from day one, in purchase & maintenance of this bike along with interest amount. i will wait till Saturday evening 5 pm for the Cheque of the...
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Royal Enfield - Replacing headlight switch

User
 Jitupatil on Mar 22, 2014
The headlight switch for 350 cc thunderbird bike is functioning since last one month. The sparepart iS not available with service center Pratik Motors Panvel Navi muMbai. They haVe logged request with company on 8 th March 2014. As of today 22 marcH there is no response from royal enfiElD company. Without upper light i am not able drive bike dUring night tIme. Bike no. CH 01 AT 2201 Name Jitendar patil...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - Complaint against the manmohan autos

User
 Vanshul Banta on Mar 20, 2014
sir,

I own a thunderbird 350 which i purchased on 4th, nov, 2013. my bike was working fine but there was some problem in shifting the gears. I told the serviceman regarding the same in MANMOHAN AUTOS KHARAR PUNJAB when i visited them first, they tightened the screws and said that it will work fine. the problem was not fixed, i visited them again and they argumented that everything is working fine but anyhow they decided to work on my bike on tuesday(18.feb.2014)/ that day i left my bike in the service station. in the evening they called me and ask me to visit them and pick my bike....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - REplacing a starter for a Classic 500cc

User
 Christophe on Mar 11, 2014
I bought a Classic 500 CC in Bahrain in August 2012 where I was living at this moment But Few month after I had fex mechanical problems and the bike was immobilized from January 2013 until April 2013 but not really repaired I may I had to put my bike on the container be cause I was moving to France My problems were continuing but Fortunately I find a good garage near Paris for Royal Enfield ( "tendance Roadster" near Paris) who finally repaired the bike He replaced the starter 700€ I did not pay for the moment I contacted the import dealer in France who said that he could not take in charge...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Replacing a starter for a Bike on Warranty

User
 Christophe on Mar 11, 2014
I bought in August 2012 A classic 500 cc in Bahrain where I was living at this time
I had few problems during few month the bike was immobilized from January until en of April 2013 but not very well repaired
I May 2013 I had to put my bike on the container be cause I was moving to France And then I had the same problems but the garage there (= "tendance roadster" in the suburds of Paris) is very good gay He finally replaced the starter and now the bike is works very well
The Import Dealer in France said to me that he could not take in charge the starter be cause...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Muzaffarnagar Dealer Complaint

User
 arunbullet on Mar 9, 2014
Dear Sir/Madam, I have complaint with my Royal Enfield Dealer. I have purchase my new Royal Enfield Bullet 350 standard model, but after 8 day from purchase cylencer band pipe color change and sound not perfect. I go to my dealer and say for this. He said that he changed the band pipe after 10 days because he have not band pipe in spare stock. But today after 1 month he said that he have not band pipe in his stock. and talking loose. My Bike and my Dealer's details given Below Dealer name : Harivansh Auto Agency, Dealer Code : 4831 Dealer Address : Roorki Road, Muzaffarnagar, Dealer...
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Royal Enfield - about my bike

User
 sayan00 on Mar 6, 2014
i bought my new royal enfield thunderbird 350cc bike in november 20th from kolkata bike zone.after my 1st free service i realised that i should configure a alloy wheel with tubeless tyre for my bike.i fitted up the alloy wheels and tubeless tyre from kolkata bike zone authorised service centre.i paid some of 18, 000 ruppes for this...but my front tyre was not properly fitted.thats why i already faced huge problems..i continously told them to resolve my problem.still they did not responded seriously.i request please resovle my problem.please do something as soon as possible....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield - Poor service from dealer (Gwalior ) MP

User
 kaushal Butoliya on Feb 24, 2014
Sir, Thanks for providing such a unique bike, I purchased 500 CC desert storm on 2 feb 2014 for my son Dr Aman The behaviour of the dealer to the customer care is very poor. they promise and never keep the commitment. After purchasing the bike they have promised to get the bike registered within 7 days. they give many vague excuses. I met the dealer personally 4 times but always lying to provide the registration.The police is not allowing to run the bike and being harased by police. Being able to give such a beautiful bike pl Improve the customer care service. They need training on soft...
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Royal Enfield - Delay of delivery of the Royal Enfield

User
 Vishnu prakash E on Feb 23, 2014
Sir,
I booked for an electra black 350cc before 3 months. At the time of booking they agreed to deliver it within 2 months.But they dint.Again they gave many dates but didnt deliver.Afterwards i found out that they are delivering it to others by taking bribes.I also met others who came with the same complaint.When i enquired about this, one of the salesman.mr sumesh told "we will give it to the people whom we want what you will do" such a bad behaviour towards customers.Their behaviour towards the customers is very bad.They even dont have a vehicle of the model for test drive.This...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Royal Enfield Classic 350 fault Piece

User
 Sha Syed on Feb 20, 2014
I have purchased Classic350 on 1st Jan 2014. From day one it was a trouble after completing formalities of buying. when i took ride for very first time. Gears where not working properly (cant able to change it to neutral). after two days in machinic shed they given me confronting that its cleared. In a week i faced same problem they took bike for two more days and give back by changing breaking system. with in 30 days rear tyre struck while driving around 30 to 40 kmph it suddenly got struck and bike skit almost killed my self in a traffic. when i gave that bike to them. they again took it for a...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Bad Service

User
 ricky2venki on Feb 7, 2014
The service centre given is the replica of Bad service that it provides to its costumers. The qualifications for my quote that this service centre deserves is... 1. No respect to costumers 2. Bad response 3. Not just Bad service for the vehicle 4. No complaint book available at the Service centre There are no other words to explain the condition of the vehicle after they have done service I expect a better response to my complaint as Im also ready to file a complaint against this in District forum. The address of the Service centre : M/S. PRAVALLIKA MOTORS 9-35-39, Kamayya Thopu Centre...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Delay delivery of Bike & misbehave of Dealer

User
 tarunsarkar on Feb 3, 2014
I had booked one Classic 350, Black Royal Enfield byke at Amba Motors, Harni Road, Vadodara, Gujarat on 7th Oct.-13. At the time of Booking dealer told me that it will be delivered within two & half months time period. I am continuously following up with dealer regarding this issue.After completion of 3 months when I physically visit dealer point for delivery of byke on that time he straight way denied to delivery the same in 3 months. Now almost 4 months completed but he has not delivered the byke to me. Every time Mr. Rahul from delare point is saying that we are not getting byke from...
Complaint comments Read comments [2] Complaint category Motorcycles & Scooters

Royal Enfield - Bad Agency and terrible service

User
 Jishnu Gopi on Jan 21, 2014
sir, i am gopi i booked in 350cc royal en field bike last year.at show room ( The Legend Motors, Tambaram Sanatorium, Chennai) was not give in to bike i am waiting for 9 mouth, one mouth before he call me your bike ready to delivery but on the day he is not give .i am ready to pay the full money ....
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Royal Enfield - bad service, recurring complaints within days

User
 karthik19eminem on Jan 19, 2014
My name is karthik kumar, I own a classic 350 black. (KL 30 5051) I give my ride to MARIKAR services in trivandrum, kerala. I have been having certain complaints since the start of the 2nd service, the gear shift is getting stuck on the road from time to time. I am not able to put it on neutral much easily on stand still, have to rock the ride a few times to make it fall into neutral. The "central bolt" on the handle bar, is getting rusted which they are continuously failing to replace, they just scrub off the rust and return. In standstill, the first gear falls Jerking the whole...
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Royal Enfield - bike delivered with manufacturing defect, not replacing a 1 day old bike

User
 Anurag Chandel on Jan 17, 2014
Hi sir/madam
After taking a delivery of royal Enfield Thunderbird
In one day i finded out there is a engine oil leak
I did give my bike to dealer on the very next day
Which said to me that this is a manufacturing defect
And company is most likely will open the engine and correct it but opening of a two wheeler engine on the next day of buying is not acceptable by me as this will cause problems in future as oil leakage and average issues
Please advice...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Not got Royal Enfield Classic 350 RC as well as very poor service of dealer

User
 Pulkit Girdhar on Jan 15, 2014
Hi,

I have purchased Royal Enfield Classic 350 on 15 december 2013 and still i have not got RC for it, I have called as well as gone to the showroom i.e.Moto Riders : Meerut, Uttar Pradesh multiple number of time but they always say you will get next day and the staff always try to fight with the customers if you want to see this you can conduct the survey for this, I am very much dissatisfied with the service provided by this dealer, earlier when i have booked my bike they have said you will get it in 15 day after paying the booking ammount i got my bike in 3 monts after so much...
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Royal Enfield - Bike problem/Bad Agency service for a long time

User
 gagandeepjammu on Jan 10, 2014
I had bought my 500 cc classic Royal enfield in Jun2011 fro Royal enfield agency Muktsar Since the time i have bought it i have been facing a number of problems with it despite getting services regularly from Royal enfield agency(Abohar, pin-152116). In last two years there have always been some issue with the bike very frequently. It started with mobile oil leakge. Then very frequent spark plug issues which lead to bike not getting started. Lately bike suffered from a black smoke problem and it was not attended to properly by Royal enfield agency Abohar. When the bike was taken to Royal enfield...
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Royal Enfield - Problems in classic 350

User
 lbodingari on Jan 9, 2014
I bought a classic 350cc from a local dealer (sri sai motors, tirupati, Andhra pradesh) sometime in third week of Sep 2013. Since day 1 of purchasing the vehicle, i have been experiencing/experienced the below problems in my vehicle. (Note: - As the technicians at the local dealer had hard time in troubleshooting the issues in my vehicle, royal enfield service department brought in some expert technicians from Guntur and visakhapatnam to look in to the problems) 1. Vehicle wobbling Royal enfield technicians worked on this issue for couple of months and till now they don't have any...
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Royal Enfield - problem facing in new standard 350

User
 laddi saini on Jan 9, 2014
dear sir, my name is amandeep singh, i m from punjab and serving in indian navy at chennai i booked one bullet standard 350 in last aug and i got the bike delivery on 02 jan 2014.from ur showroom in adyar chennai.. but after getting this and a ride of 15 km there was a leakage in engine oil regarding that leakage i informed to shoroom dealer he took the bike to service center and fixed i... but after 5 days on 07 jan when i was on a trip on my bike almost 40 km far from my living place same problem comes i think this is the poor show after a waiting of 5 months and after paying this money...
Complaint comments Read comments Complaint category Motorcycles & Scooters

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