Royal Enfield Customer Care
Royal Enfield (India)
Customer satisfaction rating: 2%
Submit a Complaint
721
COMPLAINTS

Royal Enfield Customer Care

Royal Enfield (India)

TwitterFacebookLinkedInGoogle+Youtube
Address
Tiruvottiyur High Road
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:
Fax:

Customer satisfaction rating
2%
Complaints
721
Responses
2
Resolved
15
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Royal Enfield related photos (95)

Complaints with pictures are more trusted and informative    View all

Royal Enfield Customer Care related pictures (95)

Royal Enfield Complaints & Reviews

Sort by:

Royal Enfield — Complaint about my Electra 350

 vijay pal tyagi on May 28, 2016
I have purchased my Electra 350 engine no. 046744 and chassis no. 046744 on 15/05/2016 from OUTER DELHI MOTORCYCLES retail invoice no. INV5820161700129 dt 15/5/16 further I state that my bike was in used condition, front socker leaking and oil coming from my engine seal leaking so i am not satisfied with your dealer kindly look into matter I want my bike in good condition if not possible return my money
Thanking you
vp tyagi
veepeetyagi@gmail.com...
Complaint comments  Read comments Complaint category Credit Cards

Royal Enfield — Thunderbird 350 - shravan

 Shravan Bharadwaj on May 27, 2016
I would like share my concern about my New Royal Enfield Thunder bird 350.
It is not even a Month since i owned my bike and only thing i am doing is visiting your service station once in 3 days I am hurt by the service RE offers, I wrote to your customerservice Mail ID, I got response but Hardly anything was done about it;I am dishearten to know that RE provide such poor support, Bike never fell nor did meet with an accident, I took care of it like a baby and still Angel Light just fell off; and the chronic whistle noise is never fixed, I hear lame excuse like such issues are common, , please...
Complaint comments  Read comments Complaint category Products & Services

Royal Enfield — Pathetic experience with royal enfield servicing in vijayawada (mahalakshmi motors

 Ramesh Aluri on May 25, 2016
Hello Team,

I own a Royal Enfield ( Electra 350 cc ) and I am proud to be part of Royal Enfield Family. I had lot of struggle to get my Royal Enfield as I am passionate to drive it.

I had a bad experience with the service I got when I went for paid servicing in Vijayawada ( Mahalakshmi Motors ). I see major security breach which is being appreciated by manager itself. I got my bike with a different key which was working to unlock my ignition. Surprised to know that we can unlock the ignition with any other Royal Enfield key. When I asked for the same I got to know...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — Oil leak in thunderbird 350

 Sajeev Lohidakshan on May 24, 2016
I have a thunderbird-350 and it’s just 1 year (May 2015) old and 5000 km in the meter. Engine leaks oil when parked and where ever it is parked. Have taken it to the service center (Sai ram near mahadevapura in bangalore) twice with no respite. Apparently the oil seals have to be replaced and it was replaced and they charged me for that twice and did not make any difference, it still leaks. I never had such worst experience with any other auto service centers. I hope guys are listening to your customers. Don’t think your products are so superior to protect you from the worst customer service...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Motorcycle

 Vineethsasidharam on May 22, 2016
Dear sir/ma'am,
This is to bring to your notice that i have been facing troubles with my new royal enfield bike. The issues are as follows
I) the vehicle keeps vibrating when accelerated at 55-60 km/hr.
Ii) milleage is not satisfactory at all.
¡¡¡) smell of petrol after riding..
¡v) the ride is not satisfactory at all
Though these issues including the problem with the brake pedal were already reported, there were no improvements in the services. The issue with the brake pedal was resolved only after the complaint was given the second time. This is really...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Service center trupti motors bhubaneswar very poor

 Manas Rath on May 21, 2016
Good day,
On 18.06.2016 my Thunderbird bike was on for service at Trupti motors, Bhubaneswer at 1030hrs. and they had promised me to come and receive the bike at 1600 hrs but when i was present at 1630 i found my bike was untouched . i lost my temper and requested to show their complain book but they assured me that we do not keep or register complain. please note it was my second time that this happened hence i am registering my complain and wish to see this not happen with any royal Enfield lovers.they do not write the approx amount that i can be charged during receiving and do not accept...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Dealer is cheating me it has been two months I didn't get my bullet

 Anjumar Dewarshi AS on May 20, 2016
I had booked my bullet on 22 March2016 my model was 350 classic lagoon .
There was one bullet available but the dealer has not given he has given that bullet to his own customer .
He said to wait for 15 days
We had waited
Then again I went to showroom but dealer was just ignoring me there was new bullets in showroom all the people's were getting there bullet in 6 days or in 10 days but I didn't get he kept on ignoring me saying the nonsense excuses telling to talk at this number. This nd that again one month I waited he keep on ignoring me there was 50 persons who get...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Oil tank change

 Rinku Pahal on May 20, 2016
Oil tank change
Maine 7.5.16 ko new royal enfield 350cc liya tha... Uska number hai... Hr 99 yk (Hu) temp 3523...
Jb maine bike liya us time uske oil tank pr paint ke kuch dane dane show ho rhe the... Jb maine dealer ko bola to dealer ne kha ki bad me change kr denge but wo dealer change krne ke liye bilkul mna kr rha hai... Plz help me now...


Dealer adress.=> monga automobile
Anaj mandi, g. T road panipat haryana,.
Mob. 935440005, 9354140007

Oil tank change...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Regarding the engine voice followed by the misbehaving of company people

 Abimanyu Abi on May 18, 2016
I give the complaint for engine noise on 12.5.16, they told that they rectified the problem and they changed the clutch plate and asked me to come and get the bike. When i went to get the vehicle, the engine noise has not been arrested. I discussed with the service advisor agathiyan, job card no:30227, he says that its engine problem and warranty is available & give him 10days to rectify. He misbehaved with me & responded badly which makes me so hurting. Take action against them or if i will go legally....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Royal Enfield — Bike/engine problem

 anil kumar12 on May 17, 2016
I am anil kumar s/o sh. Harikishan. I bought bike from lagwal automobile vill singriwala jal road hsp bullet standard 350 uce 05-08-15.
Jab se maine bike purchase kia tab se mujhe engine se ajeeb awaj ati thi, service man k kehne par maine 2 bar engine ki awaj thk karvai, par vo thik abhi tak nai hui. Meri prolem ka soltion jaldi se jaldi thik kia jaye ya meri bike change kia jaye nai to mai legal action lunga. Std uce bullet 350cc chassis no. Me3u3k5cofg855531
Engine no. U3k5cofg855531. Battry no. 65129624amco colour black. Key no. 2108
Contact no:- 9872548694, 9478057519...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Royal Enfield — Poor dealership

 gokulen on May 16, 2016
I purchased thunder bird 350 from delhi dealer in saraswati vihar.North delhi motors.No proper responce from the staff is there, no proper guidence regarding bike is given.As i called dealer miss renu is there regarding no demo given at the time of delivery she told that we are getting late at the time of delivery because its 7 pm thats why we cant gave proper demo.Very shocking
reply from her.Ihad to drive the bike on road without guidence how to drive.What type of dealer & staff is ther who is playing with life of customer.
Kindly take action regarding these type of sales person...
Complaint comments  Read comments [8]Complaint category Motorcycles & Scooters

Royal Enfield — Service and billing

 Rajiv Choubey on May 14, 2016
I had send my Bullet Electra for regular service to Sangam Motors, Sahibabad, Ghaziabad, Uttar Pradesh on May 6, 2016. Not only they have done poor quality service, they did not issue the bill and receipt for the service. Can you take action against them and ask them to issue receipts and ask them to re service the bike. Rajiv Choubey email id choubeyrajiv@yahoo.co.in...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Royal Enfield — Classic 350- providing vehicle without engine oil

 N. Salip khan on May 14, 2016
DETAILS:
Vehicle registration no. TN 12C 7161, Dealer; Arvinduja Motor Private Limited,
Kattupakkam, chennai - 600 056. Invoice no. SINV5291161701348 Date; 13/5/2016
COMPLAINT:
My vehicle has been given for service on 12/5/2016 for full general paid service (including oil refilling) my vehicle was hand overed to me on 13/5/2016, 5.30pm and payment for the service is settled on delivery. Within 25 kilometers on running my engine was ceased with over noise and heat. I checked my vehicle and found out that engine oil was not provided. I informed dealer. They doped my...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Royal Enfield — Classic 500 wiring not available 591877/d

 Swapnil Pabrekar on May 13, 2016
Hello,

Greetings,

This is swapnil pabrekar on of the moderators of valiant riderz. I own a classic 500.
I have a very bad situation & i am reaching out on email for help.

I need to replace my wiring, i have ordered the wiring from s. P wheels official re service center vasai start of the march month.
Its more than 45 days now & i have no clue what should i do with my classic500 without wiring.

The wiring number is 591877/d, after the first order & 25 days waiting i received 591877/f which is easily available in market but...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Worst ever worst service centre putlighar amritsar

 hartum on May 11, 2016
I went for my lagoon 350 bullet service at royal enfield service station putlighar amritsar at that time i said there some problem in back wheel it's created some unnecessary sounds and that thing mentioned in job card on dated 29.04.2016

today i visited again your service centre with same problem the engg. Said due to broken of spring the drum is damaged and it's cost rs. 993


the drum is damaged due to unconsciousness of technician...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Black smock

 Mohan Gopal on May 10, 2016
Hi This is mohan,

for this 15 days this is my third complain, i have 500cc desert storm bike.
black smock from the silencer, i mention in the general service not rectified, next 2 days i log another complaint not rectified this is 3rd time . i think royal Enfield dont have talent technical person. if it is continue i send the leagel notice to manufacture and the dealer.

Mohan.
8056066981....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Thunderbird

 Sameer Pupneja on May 10, 2016
I want to complain about my thunderbird bike which I buy on 05-05-2015, the issue with the bike of engine oil leakage started after 200 km.It was reported to
the dealer and after several visits it was taken care of and when after 5 times of visit and for 4-5 long month time the bike handed to me with engine noise.I complained about engine noice and now last 1 month the bike is with the dealer and even after so much time they haven’t done nothing to remove the complaint of enjine noice.the bike spent not more then 2 months with me but is standing at dealer service station for other whole...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Engine tappet heavy noise

 ராஜா விக்னேஷ் on May 8, 2016
During the bike purchase only i have noticed this and complaint about it to the the show room manager but he compromised me saying that it will auto settle after 6000 km but this issue was persisting even after 6k km when i gave service to resolve this complaint... I got more worst sound than before... And no one in the service center giving me proper response, after spending around 1.6 lac rupee in this bike its so embarrassing to ride with heavy noise in traffic where everyone noticing me like an alien.

I love bullet but this company service to the customer is so worst and i am...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Gear shifting problem

 saurabh_krishna on May 7, 2016
Its been one year since last i bought my thunderbird, i am facing the problem of gear shifting especially from neutral to one it always gets stuck while shifting the gear.

We pay so much of money for this bike and we have to face such a situations.

May i ask re engineers to look into the same, many of my friends are also facing the same problem.

Thank you...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Tb 500 most pathetic two wheeler

 sunil narayan on May 5, 2016
I bought tb 500 on 21 april 2016 ever since i bought this product of so called royal enfield, it should be pathetic enfield i have visited dealer 4 times for one or the other reason, after spending 2 lac for this carp it gave me pain in my butt as a return gift, lets talk about quality of product it is one of the worst product i have ever come across, got accessories fit from dealer, leg guard damage bike mudguard, got torn seat cover, upside down head light fitting and icing on the cake today i started my bike after some time may be after 2 minute it got off automatically its red switch i think...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Recently Discussed

2 days ago
Royal Enfield
Complaint regarding your sub dealers
3 days ago
Royal Enfield
Bike/engine problem
3 days ago
Royal Enfield
Delivery of vehicle
5 days ago
Royal Enfield
Late Deleivery
5 days ago
Jay Cee Motors Amritsar Royal Enfield
miss guide , disturb the costumers . waste a time of consumer. non serious staff.

Featured Stories