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Royal Enfield Customer Care

Royal Enfield (India)

(A Unit of Eicher Motors Limited), Tiruvottiyur High Road,
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:+91 44 4223 0400
Fax:+91 44 4201 1719
 
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Royal Enfield Complaints & Reviews

Royal Enfield - fading of colour

User
 P k pandey on Dec 15, 2014
i have purchased n ew bullet 350 standard in dec 2013 in one year i drove only 7 k k.m. Now i am witnessing its colour is getting losing from many places, how it can be possible that i have kept my bike always in shed inspite of That it is losing colour, kindly help me. had purchased it from garcha automobile from Rupnagar punja...
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Royal Enfield - booking period of one year and still no reply..

User
 airha on Dec 15, 2014
Myself upanth unnikrishnan has booked an royel enfield 350 black on janvary 2014 by paying a booked advance 5000/- from PRINCE MOTORS PALAKKAD.10th october 2014 had paid an amount of rupee 70000/-, and i came to know that their dealear ship had been cancelled. and in november last week they send me a post dated cheque OF RUPEE 70000/-.they are not giving any clear cut reply about the delivery time. the post dated cheque will get active only after 22 janavery 2015. urgently i need the bike.ready to pay the balance amount. it is not fare to punish a customer....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - No Reply Regarding Chassis Replacement

User
 Avneet-02 on Dec 13, 2014
I Have an accident last month in which chassis of my bullet 350 standard got cracked nland mechanics at royal enfield Workshop said that there is need of chassis replacement . Till Now there's no reply from the dealer regarding the delivery Of bike after chassis replacement. Not a bit satisfied with the service at Falcon Automobiles. Yamunanagar...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - Harassment

User
 vijay2411 on Dec 8, 2014
Hi, I bought the bike Royal En-field Thunderbird 350cc twin spark, on my first servicing, they haven't changed the oil but charged for it due to that because of that the engine was getting hot, I logged the complaint to the company they told to take the bike to the nearest center, fine I took it. Next servicing, I was suffering form some problem I took to the service center the took my bike for 10 days fine, after few days I noticed some of the parts not working not working, Sevice Centre Reply : Sir, keep your bike for some days we will look after that.Again they kept the bike for 3-4...
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Royal Enfield - Not Received R C Book.

User
 harshidhha on Dec 5, 2014
This is to inform you that I Mr. MEHUL M MANEK am the holder of Bike No MH03BR 9007 Type Of Vehicle C.350 CC BLACK I have bought Bike from ( authorised dealer for ROYAL ENFIELD ) SONIYA MOTORS PVT.LTD. Show room : C/1-B, Kantilal Maganlal Estate, L . B. S. Marg, Bhandup (w) Mumbai 400 078. I HAVE NOT YET RECEIVED MY RC BOOK UP TILL TODAY Many a time I have called Autorised dealer MR. PROMOD Who is having all my details. but no response at all. your service is very poor. please see to my need and send me my RC book early as possible. THANKING YOU MEHUL M MANEK...
Complaint comments Read comments Complaint category Car Dealers

Royal Enfield - Unresponsive support for a break down service

User
 khan g on Dec 4, 2014
Dear Sir, I am G M KHAN, owning a Thunderbird 350 CC having an issue with my vehicle. It was broke down and unable to start, i have been trying to opt service from your service center since one week . Spoke with your executive of Royal Engineers, # Shop No 2-1-30/F, Saraswathi Nagar Colony, Nagole Road, Hyderabad-500039 on +91 9885 913024, but no mechanic visited me till now instead giving false commitments and appointments. Being such reputed organization"ROYAL ENFIELD" we didn't expect such service from you. At last am requesting you to look into this concern and by any chance my Bike have...
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Royal Enfield - voges motors bad service

User
 aakib on Dec 3, 2014
Dear sir /madam. I have bought a RE classic 350 (MH 02 DT 7291) black in 30 November 2014. From your authorized .Dealer’ ISHNA WHEELS oshiwara Mumbai’. Since I have bought this vehicle .when I kick start my vehicle an irritating sound come out From engine .so i showed it to the Voges motors kikinkindkindivkindivakindivali west in my area and all of them are saying that 'one way baring' Is faulty. But the dealer didn’t change it. He neglected the problem didn’t solved the problem. Dealer is not showing to solve my problem. So I don’t know what to do overall’s .I am unsatisfied with...
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Royal Enfield - Very poor service

User
 mohamed jahangir on Dec 2, 2014
I recently purchased Bullet electra 350, I found the handle bar with bend. From the day one I have been following up. My bike was given 3 times for correcting. Initially I was informed that It had been fixed but not. Then I was informed that handlebar had been changed but not. Last time also they repeated the same. I am sick and tired of following up with them. Very poor service all over. Two feedback calls came across just for the name sake....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Service Issue

User
 Charles Immanuvel on Dec 2, 2014
HI this is charles from chennai, I have recently bought a Royal Enfield 350cc bike in July 2014. From the day of purchase the bike has giving so much of problem like Noice, speedo meter, hole in petrol tank, poor build quality, seat lock and so on. Till then its been 5 months i bought this bike i haven't drove it satisfied so far more than 7 times i gave it for service and problem after problem the whole time bike is in service center only.. Every time it takes 7 to 10 days to get my bike back. Highly disappointed of the Bike build quality and service center. I have purchased this bike froma dealer...
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Royal Enfield - frequent issues with my Classic 350

User
 andycorreya on Nov 29, 2014
Dear RE team, I own a classic 350 purchased in July 2013. After having owned 3 other bike's, like many RE fanz, it was a dream come true for me & I did enjoy a few good rides on it. Ever since my bike passed the 10k km mark, my experience has changed. The intervals to the service station has been frequent, all due to various issues. In less than a year my clutch cable snapped, my battery died, fuel pump issue & now I have a engine problem which is still in diagnosis with a authorized service partner. The saddest part is all this trouble with 14k kms on the speedometer & its only...
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Royal Enfield - under warranty payment demanded by company staff . city- jabalpur. state - M.P.

User
 viveksaini on Nov 25, 2014
Respected Sir, i have buy ROYAL ENFILED MOTER CYCLE last 14.04.2014, this bike under warranty period . my bike some item damage like( Barring ) I had to go Service center, they said to me that product chargeable. . sir i have an warranty card & 03 year AMC service . Please sir help me. please reply my message ....
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Royal Enfield - problem not solved

User
 paavan panchal on Nov 25, 2014
ROYAL ENFIELD Dealer-sarabhai motors, manekbaug, satellite, ahmedabad, gujarat When i go to service center they are not responding well. Every time i call up the service centre i get the reply that we have to check, last time they said your bike is ready still problems were not solved. I need my bike so i taken my bike from there, now they are not responding, From the very day my bike is giving pathetic result, before service my bike starts in one kick, and now its not even starting with kick. I am not satisfied with service given by sarabhai motors. I haven’t received a call from them,...
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Royal Enfield - ENGINE PROBLEM NOT SORTED OUT FROM ANY SERVICE

User
 ARUNSENTHA on Nov 25, 2014
I Have purchased royal enfield electra 350cc in the month of AUG 2014 BEARING CHASIS NUMBER ME3U385C0EG517399. VEHICLEREGISTRATION NUMBER TNO6 L 8181.Taken delivery from Eicher motors . From the day one my bike got some engine noice. i showed to your service person. they told my bike has problem in cranckshaft . they replaced the same but again same problem is coming from the engine. iam totaly not satisfied i need resolve my issue immedly otherwise i drop your bike in your service station . thank you R.Arunkumar 9841464280...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield - late service for engine problem

User
 Chirag Gadhiya on Nov 25, 2014
Hello From last 15 days my bike is been at the service center and i am not getting a proper feed bal from dhone service center market yard my engine is noking from the day i purchased but finally after my last free service got over then also my bike noking is not stoped for that reason they ave kept my bike at service center from last 15 days and still i have not got and satisfaction result please help me out . Thank you Chirag.H.Gadhiya 9595245087...
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Royal Enfield - WAITING PERIOD EXCEEDS 11 MONTHS. DELEVRY NOT BASED ON PRIORITY

User
 UPANTH on Nov 22, 2014
DEAR SIR, During the month of 1`st janavy 2014 i had booked a enfield black 350 cc. by paying rupee 5000/- from prince moters palakkad. and on 30.10.2014 i have paid an amount of rupee 70000/-. even after waiting a long period they are not showing any response to my mail and calls. kindely do the needful and please take necessary actions. thank you....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - heavy noise from engine

User
 nadeemshk on Nov 22, 2014
Respected sir, i am a local man of mumbai city, i have purchesed a classic 350 from bandra showroom i have a big problem in engine my bike's engine is noising and vibe rating i tell this problem many times in the service centre mahim but they ignored me my bike is in warranty please you do the best response. If that noise make silent i have no problem with bike please help me. Thank you...
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Royal Enfield - Poor Service Quality & Bike Quality

User
 ankit_shl on Nov 21, 2014
Hello, I thank the company for keeping the spirit alive of such a beautiful motorcycle. I recently got hands on my much awaited Classic 500 cc, had to wait for over 2 months. I have been riding the machine for daily commuting and weekend rides. It has been 20 days and my first service was due as I drove over 500 kms during this 'Honeymoon Period". I had the first problem with the Mirrors of the motorcycle, the mirrors are convex but the image is not clear at all. I am an Engineer and I know what convex mirrors are but the image is nowhere to 'visible'. The products used in the motorcycle...
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Royal Enfield - Problem with my new bike

User
 prudhvivemula on Nov 19, 2014
My bike has just ran 2000+ km and i had my first service completed at 500 km as suggested. My bike used to stop while i was riding, horn, lights and side lights are not working.I went to service station regarding this and asked them to check into it and also perform 2nd service.(Which should be done at 3000 km). After service, bike is fine for 1 day and problem started again.When i rise accelerator, beat of bile goes down as if it is blocked by something.I dont understand why new bike which is not even 2 months old is having such problems....
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Royal Enfield - on 3rd nov.i drop my classic 350 to solve the problem but not solved

User
 paavan panchal on Nov 19, 2014
on 18th nov .i went for delivery but still they didn't solve my bike problems, now more problems started in my bike can't kick start it is jammed, vibration and speed and nose problems are as it is. there was nobody to hear my problems, when i drop my bike i filled rs.560/- petrol but when i took bike yesterday it is reserved, i am fade up and took back my bike without solved problems, there is nobody to sort out it, i want my money back or replace it, it is not only my problem, many costomers i met at service stn they all are same problems, they don't got any solution for this...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - Worst service of Teknik Motorcycles Sarjapur Road,Ibblur

User
 Vishweshwarayya Alabal on Nov 18, 2014
I have purchased Bullet Classic 350 black color bike from TEKNIK MOTORCYCLES, Sarjapur road, Ibblur village, Bangalore on 9-July-2014. Since the day I bought that bike I am facing so many problems.But the dealer is not responding properly and their service is very pathetic. The service center persons are very careless and they will not fix any problem they just blame on RE like all RE bikes will have problems. Problems Faced till now in 4 months: - 1) Break down of bike because of low quality Clutch cable which was fixed in improper manner at the time of bike delivery. 2) Frequent problem...
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