Royal Enfield Customer Care
Royal Enfield (India)
Customer satisfaction rating: 2%
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823
COMPLAINTS

Royal Enfield Customer Care

Royal Enfield (India)

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Address
Tiruvottiyur High Road
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:
Phone:
114
66

Fax:
Fax:
+91 44 4201 1719

Customer satisfaction rating
2%
Complaints
823
Pending
2
Resolved
16
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Royal Enfield Customer Care related pictures (109)

Royal Enfield Complaints & Reviews

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Royal Enfield — Problem facing on hydraulic tapit badly sound of Classic 350 (Mint) | WB20AS4842 | Engine no- U3S5C1GE204596 | Chasis no- ME3U3S5C1GE600211

 pjitnaskar on Sep 26, 2016
Hi !
I am Prosenjit Naskar, purchase a Classic 350 (Mint) from a authorized main dealer- "East India Agro Industries Pvt Ltd" of Royal Enfield. They delivered me the bike on 6th july 2016.
After 4/5 days from delivery date, it's hydraulic tapit was sound vary badly. I'm calling the sale executive too many times of the dealer. He send me the service Centre of the authorized main dealer- "East India Agro Industries Pvt Ltd". I'm going too many times of the dealer's service Centre, but problem not resolved . At the time of 1st service they checked my bike too many times & also checked...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Poor caring of customers

 Lineeshchacko on Sep 24, 2016
I am lineesh and i purchased a std.350 from pinnacle royal enfield. i am totaly dissatisfied with the sales team for handling to me as a customer. they are not gave the registration papers on time and not provided the bank seal and signature in the registration forms so i cannot register my vehicle with in the temporary period. i need to pay 2500 rs penalty for the delay submission which caused by the dealer. the staff behaviour was totaly dissatisfied. i request royal enfield to look in to my complaint....
Complaint comments  Read comments Complaint category Car Dealers

Royal Enfield — Tik tik sound

 hemkuntranbir@gmail.com on Sep 23, 2016
Tik Tik Sound From Inside the engine .when I Am Talk About This With Company They Ask Me To Contact With Service Center And I Am Go There And No Response From Dealer And Mecanics And Ask Me this is not my fault .my Bike Is 08/2016 Model Aa This Problem Is From Starting Royal Enfield Give No Reponse.i'm Complaint Last Time After This I'm Register Case In Court.if Royal Enfield Read This Call Me For Full Information About Problem And Dealer Who Is Not Work Properly.no Is 09911412499...
Complaint comments  Read comments Complaint category Business & Finances

Royal Enfield — Bed service bed quality

 anuragsaxena on Sep 22, 2016
Hi,

This is Anurag saxena, I have Royal Enfield thunderbird 350. I have buy this bike last year. And in the first service, I can't get the satisfaction. Everytime I was going to my service station, the told me new things. For example my last service they want to cluch whole assemble and before this service they change my chain set and now this service they want to change chain set again. Also on my last service the change my breakshou, now this service they want to do again.

Is that the way of Royal Enfield the big name.

And one this time they want...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Royal Enfield Thunderbird 350 Asphlat

 Nick199030 on Sep 21, 2016
Im in a mess after i bought this bike in the month of may 2016. From the 1st day i had so many problems which i waited and dealt with till the 1st service. Then after the service i still had the same issues so i had complained and my bike was re-serviced. I thought that was it but then the scilencer of my bike flew off on the street and my brakes failed even when it hadn't rained, my leg guard has never been in place from the 1st day and i have to keep tightening it and then i had complained for the same. I got a call from different managers and they said they would again like to service my bike...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Regarding warranty of handle issue

 Bodh on Sep 20, 2016
Dear sir/ madan

I bought continental GT ( MH 46 AT 9319) on 20 june 2016 from Nerul, Navi mumbai showroom.
Presently from yesterday my bike handle is wobbling( shaking ) so badly iam not able to ride. Same problem was discussed with shirawane RAM enfield service centre. I was in impressed that handle parts covers in warrant, but service guy says that 'if bike was 1 month old it is covered in warranty."
I thought warranty is for 1 years not for month.. I have not mishandle my bike.. so it is a manufacturing defects.
Please look into this issue..
Awaiting...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Delay in Bike Delivery - Booking id: BKNG4677161700358

 sachinnair on Sep 20, 2016
Team,

I booked Royal Enfield Classic 350 Ash colour on June 23rd 2016 from Synergy Auto Inc, Sakinaka, Mumbai, India.
I got a call on July 30th 2016 from synergy auto team stating that bike has been allocated to me and that after full payment, i will get the bike in 15 days time frame. I did full payment on 1st august 2016 however its 20th September today and till date I haven't received my bike. Synergy team kept giving me dates but bike was never delivered.

On august 20th 2016, they said that there is a colour defect for Ash colour classic bikes and my bike...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Pathetic SERVICE by service station

 Nitesh Tekwani on Sep 19, 2016
I gave my bike for service at CVS service station on Sankey Road Bangalore, however to my surprise there were scratches on the tank and front mudguard when i went to pick up the vehicle. I was told that it would be rectified by free repaint or refinishing. Its been almost 5days now and i still haven't received my bike and when I call the service station firstly the person didn't answer calls and on my 4-5 the try when he answered he said it would take another 3days. If u cannot provide customer service stop selling your bike's in the market. Totally disappointed by what has been going on. Pathetic...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Bullet 350 vibration and one side pulling issue

 chakderv on Sep 19, 2016
Vibration is not getting arrested in top gear.handle bar vibrates a lot.leg pedal got loosen due to vibration.oil leak in head.I went to peelamedu service center for many times.No experienced mechanic is not available.Kindly help me to rectify this problem or replace the bike. I cant bare the vibration, getting shoulder pain.Mentioned the same problem many times to the service center.Feeling like burn the bike in the middle of the road.Royal is only in the name.not in the service....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Irresponsible Dealer Pratik Motors

 Sudeep Bhalla on Sep 17, 2016
I had bought a new Thunderbird 350 motorcycle from the authorised dealer Pratik Motors of Royal Enfield which was given to me on Sep 5 without necessary RTO registration. While buying I was asked of everything being completed before delivery and at delivery time promised that registration will be done in 3-4 days at the maximum

I have paid the full amount and have been chasing the dealer daily but the RTO registration is till date not done. Every time I am told it will be done in 2-days but to no avail. Consistently lying and misleading.

This is most irresponsible...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Abnormal sound in engine

 kailashm on Sep 17, 2016
I Purchased My Classic 350  On 4/07/2016, However I Am Really Disappointed
To Do So As Since I Have This Bike Its Making Weird Sound, I Have Asked The
Dealer To Fix That However I Am Not Getting Anywhere. The Dealer And
Mechanic Said Once 1st Service Would Be Done The Sound Will Be Fixed
However It Was Not Later He Said Ride It For Miles Then It Would Be Stopped
Still Its Not So He Asked To Leave The Bike For 2 Days At The Service
Center So I Did, Still The Noise Continues Its Not The Sound That Usually A
New Bike Should Make, Its Making Unwanted...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Himalayan bike gear lever broker by mira road workshop named unison automobiles

 VANDHANA SHAH on Sep 14, 2016
This is jitesh shah here from mira bhayandar, thane district, mumbai
I buyed the himalayan and gave the bike for 1st service while giving the bike the bike was in full condition and just the gear liver from where we shift gear was little bit bend and i advised the workshop to get the gear lever in same dimension as other bike.
But the executive working in unison automobiles mira road broke the complete gear lever from chassis attachment and did not resolved the issue from last time days and are giving executes daily.

There is not a professionalism practiced in authorised...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Not resolving the problem just fixing it temporaliy saying we have solved it

 saddam43 on Sep 9, 2016
I have purchased a ROYAL ENFIELD CLASSIC 350 CLASSIC ASH in 2015 from ROYAL ENFIELD SHOW ROOM AT, Shop No. 6 & 7, Imperial Plaza, 27th & 30th Road Junction, Linking Road, Opp. Bandra Hindu Association, Bandra West, Mumbai, Maharashtra 400050 in only three months i faced a problem with my bike there is an issue with engine noise .When i showed dealer the issue i m facing he showed me ISHNA WHEELS SERIVCES CENTER people they opened the entire engine with the brand new bike they returned the bike saying they have fixed the issue but from that day onward i m facing the same issue. every three months...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Complaint about cashmir sales corporation pathankot

 sanjeevop on Sep 6, 2016
I got the message from the company and you have send me the number of sonia rana might be she is working in this organization. when i called up on that number one person picked up the phone and talk so rudely that i am thinking to cancel my booking. this the services you are providing and this kind of people u employee in your showrooms. sir you please go through this matter....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Chain set / tyre touch back mudguard

 Dev Talwar on Sep 5, 2016
Very Bad experience from the start. i purchase royal enfield classic 1feb14 around six month time tour touch complaint started at back mudguard.

service engineer said just we adjust shocker height from outside with extra part i said ok because they have no more option at company part.

after 15000 km he said chain set change

i do same change chain set change .

write know i am at 27000 km he said today again you have to change the chain set .

i cant understand what the type off quality Royal enfield use.

I AM...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Royal enfield 350cc classic

 vacant pardeep on Sep 4, 2016
Hlw mne 350cc classic jind gill automobile se purched ki, 20/8/2016, ko, vha custmer ke sath baat krne ki tamiz nhi hai kisi salesman ko, or bike ke liye phle custmer ko bulate hai, usko majbur krte hai ki, bike ki assriuss yha se lo, like leg gard, alowwheel, or wo bhi market se double price pr, sale krte hai or na hi uska bill dete hai, uske bad bhi in one week usme dobara problem ho jati hai to khte hai ki, sb ke sath hota hai asa, very bad exprince in your jind gill automobile, royal enfield showroom ... Vry bad ......
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Didnt get royal enfield's helmet

 Krishna4897 on Sep 2, 2016
I bought a royal enfield classic 350 cc bike on june 9th 2016 . on the day of delivery, the st.mary's motors -the dealer, gave me a low quality studds helmet . when i asked for enfields helmet he said it was not freely given . But, now i was informed by a friend that enfield has started a policy for giving its riders orginal helmet from april 2016 and many of my friends have recieved it and ... I was tricked with a low quality helmet...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Thunderbird 350cc extra sound near tank

 musa5554 on Sep 2, 2016
Hl,

I have recently (3 weeks back) bought Thunderbird 350cc in bangalore rajrajeshwari nagar, but from the day one I am facing the some sound near tank and it was informed to that particular branch nothing is worked out, still I am facing same issue. Simple Royal enfield will tell they have 150 year of motor cycle that i don't belive it, because now a day the service is worst and the quality is reduced when compare to old royal enfield . I think this company is also behind money with low quality.

I trusted this company product and buy this by paying 1, 75, 000 but...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Defective Meter and Fuel gauge

 Nobs on Sep 2, 2016
I bought the Thunderbird 350 in the month of September 2014. Ever since day 1 the meter buttons and the meter itself has been a problem. I complained about it and got it changed in 2015, yet the meter buttons continued to give me problems. I informed the authorities but they didn't change the same. I didn't complain again as at least with lot of push it used to work. Now it does not work at all. One of its premier features, the hazard light didn't work especially on a rainy day, when it needed it the most. I have to keep going to the service center in Okhla to get it done, and most of the time the...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Pathetic Servicing Experience

 manojsinkar on Sep 1, 2016
I have got my TB350 serviced today.

Out of 4 main issues, 2 issues haven't been touched at all. I was the last one to go out at closing time and even though TB have been spoiled. After rear wheel bearing change its creating weird noise now.

My TB was far better before servicing and now looks like full of issues in couple of hours of servicing today.

Dhone Automobile Kasarwadi successfully sold their AMC package to me but have given the third class service experience.

Switches on meter assembly aren't working and same was informed while...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

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