Royal Enfield Customer Care

Royal Enfield Customer Care

Royal Enfield (India)

Tiruvottiyur High Road
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:
Satisfactory Rating
2%
Complaints
697
Responses
2
Resolved
15
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Royal Enfield Complaints & Reviews

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Royal Enfield — I'm complaining as I am not getting problem solved in my royal enfield

 Raj Vinayak Chaudhary on May 3, 2016
My vehicle is facing missing problem from the day I purchased it. On each service I remind the man who services my royal enfield but he is not able to make it correct. He doesn't even able to detect the problem.
So tell me what to do
Should I solve the problem outside the service center
As your workers are not trained enough that they are not even able to find out the problem
I have Royal enfield Classic 350 ash...
Complaint comments  Read comments Complaint category Business & Finances

Royal Enfield — Poor service and response

 Mohan Gopal on Apr 28, 2016
I have purchased 500CC desert storm on 2015 November, i am facing many problem in few months silencer, head light, sped meter, black smock, now fuel gauge. if i logged the compliant in customer care no response, they are not consider as a customer. after first service silencer colour change, after second service black smoke, after third service fuel gauge not working i am pushing 3km . if i raise the complain no response form both end....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Engine sound and battery problem

 413 on Apr 27, 2016
I have purchased royal Enfield 350 from geetanjali tower Ajmer road jaipur in the first week of January 2016. Two services of my bike has already done but some sound is coming out from bike engine and self is not working properly. I have already complaint to service centre after first service about the sound .At second service they have changed some parts of engine. But engine sound is still coming out.as u Know my bike is only 4 months old. Battery is also not working properly. So I am not satisfied with the service of royal Enfield. My bike is under warrenty period. So pl. don't ignore my complain...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Regarding poor servicing

 Sunnyvishnoi07 on Apr 26, 2016
I have purchased a royal Enfield classic 350 motorcycle from aditi motors Jaipur in September 2015 and from the very first servicing which is free from the company my bike is having a problem of starting and noise in engine even after 4 services from the same service center the problem is still the same and now they said some parts have to be purchased and it'll take time also in six months the engine needs to be done overhauling I m seriously fed up with the service quality of Aditi Motors Jaipur...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Bullet bike me kharabi ke sandharbh me .

 parveensehrawat on Apr 26, 2016
Pichle saal august mahine me me maine ek bullet bike kharidi .. jisse abhi ek saal tk ni hua h.bike ki battery me dikkat aagyi .jo ki abhi tak gaurnatty me hai. jiski wajah se bike start ni ho rhi . maine jha se bike kharidi wha pr complain ki, jha authorise service centre se service krata hu wha complain ki, lekin unhone koi response ni diya . delhi me odd even ke chalet mai bina bike ke kaafi preshan hu plz help.
bike purchase from-ACruiser Motors -12 Rajapuri, opposite Sector 5 Dwarka, Uttam Nagar-110059
last 3 service from-
Soni Automobiles
Khasra No.149, Mangol Pur...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Fire accident

 Mohamed Faiyaz on Apr 25, 2016
My Classic 350 went for a general service as well as some repair work for head lamp, oil leakage...both the service and repair was worse and more over after 3 - 4 weeks from the service the wiring inside got burnt and there was huge smoke in the bike from gods grace there was local mechanic near by and removed the fuse further I complained to nearby royal Enfield "High speed motored - purasaiwakam" still they didn't take any action towards please make sure it to be soon or else have to go for local police station and file a complaint further - thank you...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Irresponsible service

 annabattulavamsi on Apr 25, 2016
On 18/04/2014 brought calssic 350 from pravalika motors from vijayawada. And i felt proud to have this bike because i am the only person having this bike at that time, later i cane real situation, that didnt took much time to realise to had foolish decision. Initially i claimed the mileage of 58 kms before first service.
Observations before 1st service: 1. Until we cross 2000kms, we should not cross 60 kmph speed. So little bit gear shifting problem 2. Should not ride more than for an hour because of rexin or leather seat. 3. Slight handle problem, felt weight on left hand for 1000 kms i...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Bad quality product given

 vabs kmr on Apr 25, 2016
I bought royal enfield classic 350 1 year back on 17 april 2015. after that i changed many parts under warranty. this time again a part brake. royal enfeld person said this brake due to vibration and dont analyse the problem and change the part under warranty but after 2 weeks same part angai brake from same location again royal enfield service team said the part fixed last time might be cracked. again changed the part. i am not satisfied from the quality of the product....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — Bad welcome @ store

 manvinder206 on Apr 23, 2016
Went to book bike @ lambasted enterprises P Ltd new Delhi. Asked for water 3 times side by side Filled the form and done with the formalities. Girl @ reception was so rude and has no manners how to handle the customer and busy feeding form in computer and says that I am filling your form only like she is obliging me, instead of offering me water which I asked her 5 times. I felt so bad to see that there was no hospitality in your store as India in no 1 in hospitality and caring for their guests.. brand is there but no hisputality want to sell but on their terms. What is your guest do I such a hot...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Misbehaviour of manager and not giving proper answer & bad service

 harsh2212 on Apr 21, 2016
I am at sarabhai royal enfield given my classic silver color in service. I meet manager and he is not giving and proper answer for bad service and he is telling i have dont known about this.. This is not in my department... This is my second complaint and royal enfield is also not giving any responce of complaint.. My number is 9409409407....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Regarding a) problem in chain setb) pathetic customer care service

 Mashhar on Apr 21, 2016
To whom so ever it may concern...
Dear sir /madam
I, mashhar ali siddiqui purchased a royal enfield classic 350 on 29-10-2015 thinking of having a nice experience.
But, i faced certain problem in chain set...It gets loose...Many a times...
As a loyal customer should do i contacted your customer care department in okhla inds area in new delhi but got no response.
After repeated complaints an d visit to the service center my problem was not solved even looked at..
So, i am writing this to let you that "i am not satisfied"at all...
What i thought would...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Having fraud dealers

 stellasnega on Apr 18, 2016
I have ordered a classic 350 on 23.11.15 in n.A motors trichy i was enquire about the bike frequently. But they told me that due to flood in chennai the bike didnt get supplied like that they have told me for several months. Now its apr 18 they closed the delaership with the company and they went off .. That frauds didnt gave any booking number too only they ve given a temperory bill only what shall i do now ... Thought of giving complain in local police station...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — No deal to me from 7 month

 kishorsaini on Apr 14, 2016
Dear sir
I booked a royal enfield bike 7 month ago but dealer give me always next date.I know my bike is received by dealer but they deliver to other who give him extra money. I m feeling so bad for this company...please I want bike so early.my mobile no is 09667656159 booking no 2448 dealer ajmer rajasthan...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Service centre cheating

 Mdasifsk on Apr 14, 2016
P.R enterprise is a service centre for royal enfield in mahim (mumbai) For first service they are charging 1812 rupees and what have they done
1 oil fiter
2. Engine oil
This is geniune but after this
3. Flush oil
4. Oil additive
5. Washing
6. Consumable

Before giving my bullet i have said that there is some noise in engine upperside (rapid) but they have not done that on that day on second day again i have gone n i have make complaint regarding that then wat they have done i dont know only they come after 2 hours...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Defective service

 Mukesh Bhavy on Apr 14, 2016
I had purchased classic 350 on 5.11.15. After that i had go for two services. But service station at naranpura, ahmedabad had not done well. From last service there was break problem in rear wheeel. I had told them both the time regarding said issue.
Due to their ignorance on said bike we had two accident onece in january 16 and now recently on 9 april 16.
In both said accident myself and my brother both had fracture in right arm. I had was for 2 month bad rest. Meanwhe my brother was using the said vehicle. He also reported the sai issue at the time of 2nd service.
Now due...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Did not delivery in date

 vishnu c u on Apr 12, 2016
They did not delivery the royal enfield 350 classic black on expecting date.
and they have no responce. they cheat me. then they have told daily defenetly we have delivery afternoon section and then i call afternoon section then they told sorry sir today not delivery we deliverd tomarrow .they did not give the vehcle. they cheated me. they could not give any details....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Unethical behaviour

 mdycc on Apr 9, 2016
Dear Sir,
This is a forward of my first email to customerservice@royalenfield.com
I have a TB 500 which has just completed 2 years. I had booked a appointment for my bikes general service as i realised that the last service done was almost above 6 months. After handing over the bike to the authorised service centre called soniya motors, Thane, i was given a estimate of Rs.6000/- above in which they said that after a routine check there are many things to be replaced. I totally trusted their point of view and asked them to go ahead with whatever best they feel.
Same day I got...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Servicing not doing the purpose as bike is not able to run

 BSRDC BSRDC on Apr 8, 2016
I have purchased a Royal Enfield 350 classic bike, on the purchasing of new bike one can get four free servicing from the service centre but service center is not performing their duty well as every time being serviced bike have some problem and after telling many times they do nothing .After fourth servicing what their mechanic did we never know but our bike is not able to run as carburetor pipe is disconnected.In this regard I told service centre personnel they just assured that all will be fine but after one day same problem occurs to my new bike purchased on 24.06.2015 from Siddhi Vinayak dealer,...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield Service Center, Edappally, Cochin — Irresponsible approachment

 Shafeer Shafi on Apr 6, 2016
I am using Thunderbird 500, purchased it on 29-05-2015. Last sunday (03-04-2016) evening i went to a fuel station to fill petrol, after filling fuel my bike not getting started. i kept my Bike in a friend home near to that fuel station in kakkanad Ernakulam. Next day i called to edappally service station morning 9 o clock and requested to check my bike. One mechanich called me back at 11 am and he said he will coming to check and he camed 3 pm. he checked my bike and he said that it is fuel pump problem. he said that bike should bring to service station. i asked him for providing vehicle to lift...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — My bike not received

 nishad kt on Apr 3, 2016
I have booked my bike from nizamudhin to palakkad dated on :01-04-20116 wide way . the pnr no :4000336112, my bike loaded in nzm i have get massage train no 12644
till i dint receive my bike yet. so please kindly look about this complait and make sure that i will receive my bike soon. expecting that i will recieve my bike .
Ph 9910373546...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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