Royal Enfield Customer Care
Royal Enfield (India)
Customer satisfaction rating: 2%
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765
COMPLAINTS

Royal Enfield Customer Care

Royal Enfield (India)

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Address
Tiruvottiyur High Road
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:


Customer satisfaction rating
2%
Complaints
765
Responses
2
Resolved
16
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Royal Enfield Customer Care related pictures (103)

Royal Enfield Complaints & Reviews

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Royal Enfield — Engine problem for Royal Enfield classic 350

 Bimal Ks on Jul 23, 2016
Dear sir
I bought Royal Enfield classic 350( Engine No. U3S5C0FB680871 ) on 19/2/2015 from Kerala Adoor Yamuna morors. Last year the vehicle was repaired and parts of the engine were replaced for some issues. Again there is a problem with the engine like some sounds are coming from it and now the vehicle is in Unnuni Motora Kottarakara, Kerala for repair for three weeks.They told me to change crank & connecting rod. The warranty period expires on 19/2/2017, after the said date either I need to change vehicle engine or my vehicle itself....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Spare not been changed within the warranty

 Jean George Varghese on Jul 23, 2016
I own a Royal Enfield Thunderbird350 Vehicle Number KL 63C 9216 which i brought on December 2015 and i have completed my 12, 000kms service on July 1, 2016. I had a cluster meter complaint in which the time doesn't set properly, even after setting the time the time go 5 minutes backward the time I have set and then the time goes backward slowly, also the kilometer in the cluster doesn't work properly. I do my service from Sanjo Motors, Angamaly, Ernakulam. But they refuse to change the cluster of the bike. The company guarantee that they have 20, 000 kms warranty and any spare would be changed during...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Regarding for authorize royal enfield ajay auto bathinda workshop staff complaints

 Sukhz Maan on Jul 22, 2016
I am sukhwinder singh from bathinda (punjab) i have royal enfield family classic 350 black 2014 modal last 18 july i went to the ajay auto royal enfield workshop in bathinda city for repair of my bike sach like self start problem & some another issue. i am will know royal enfield bike are lyk a horse that's need proper maintaines & time. i doesn't consider royal enfield disadvantages of engine because my father owner of since 1989 modal royal enfield family all my family ride bullet royal feeling.
Now i discuss main problem issue of royal enfield workshop mechanic & supervisor in my city...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Wrong Invoice and PDI pending Issue:-

 aksbarik on Jul 20, 2016
Wrong Invoice and PDI pending Issue:-
Company- Royal Enfield.
Showroom- Teknik Motorcycles (Bangalore )
Address: No 132/41/1, Sarjapur Main Road, Iblur Village, HSR Layout, Opp Agara Bus Stand, Bengaluru, Karnataka 560102.
Firstly I have booked the Classic 350. But showroom people told Royal Enfield classic 350 has longer waiting time. So they suggested me if you want early delivery go with Royal Enfield classic 500cc bike. We will deliver you within 15 days. So I changed the booking from Royal Enfield classic 350 to Royal Enfield classic 500 (DS). After 10 to 15 days...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Royal Enfield — Service and product sold

 vincent legouri on Jul 19, 2016
I brought re classic 350 cc bullet in the month of august end in cvs motors. It was a customized color and there after few days i realized it was clearly repainted and had few spots of black on questioning the agent said it was company defect and will be rectified during service. As i had bad experience in service in cvs service center with my old bike, gave it to yelahanka service station and during the service the side sticker was removed during cleaning and paint had worn out in the process. 2nd service i had to give it to cvs and had no option and i was never disappointed me, as expected the...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Royal Enfield — Bike problam

 Lavish Rupela on Jul 18, 2016
I's purshased a royal enfield classic 350 6 months ago but it's front shocker is not working properly from starting, they were leaked. i was complaint on nearest showroom on first service but they ignored. i repeated my complaint on 2nd service and 3rd service. on 3rd sevice they were shouting loudly and said it was not in garuntee.
Please slove my problem....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Paint scratch on mud guard and side case for air filter

 Nanda1982 on Jul 16, 2016
Today i have my bike for service in east india agro industries pvt ltd.
59b, matheswartala road (china town), kolkata -700046.

This was a paid service i have been promised to get the vehicle delivery at 5:30 pm but unfortunately they have started to do water wash at 6:30 pm followed by teflon polish which dragged another 40 mins approx.

Since the counter for the billing will be closed i was asked to pay for the bills before bike is delivered. now i got scratches on bike with no option left.

Either the fix the scratches on my bike or i am filling...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Mud guard paint, engine noise, etc in tbt 350 cc

 Pankaj TBT on Jul 15, 2016
I bought the tbt 350cc, lightning gold on 27th march'2016 from sangam autos, a-23/6, 1st floor, site-iv, link road near mohan nagar flyover, sahibabad-ghaziabad, u. p.

From day 1 when bike was handed over, the battery indicator was blinking & handle was bent to left side then i complaint this on 1st service & the issue was resolved i. e odometer & handle was replaced after so much argument done with the agency supervisor.

After 1st service & one or two days after the service i found that the mud guard paint was peel off from right front side. i requested to the service...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Engine oil leak [Resolved]

 Raj0606 on Jul 13, 2016
Hi sir, i am rajiv and vehicle no are tn 01 at 6075 - desert storm, myself received my bike from service centre - alappakkam (sri velavan motors) last week 5/7/2016 with bad condition, oil leaking in bottom continuously, air check not done, rust removal and polish not done properly, myself really wexed in this time service, invoice details - sinv4382161703182, service amount are rs. 5611.00, myself call service centre regarding these complaints they reply very casually that return to service centre, but myself in out of station, my father only available and he didn't ride my bike, myself request...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Customers satisfaction

 Mahendran gk on Jul 13, 2016
Dear sir, i was purchased thunderbird 350 on 11-07-2016. first payment i was made on 30-06-2016. full and final payment done one 02-07-2016. fancy number i was selected it's my own effort from rto. for customers communication service between you and me is totally zero. each and ever movement followed by us, while delivery the vehicle i am totally disappointed, because such a costly bike i took at delivery road side platform, this is the way are you treat yours valuable customers. my disappointment are followed, 1, number not stick on the number plate. 2, head light black sticker not stick, 3, petrol...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Poor seat quality

 Piyush Kalra on Jul 12, 2016
Sir,
I purchased a classic 350 from Kays auto in Gt karnal road around a month ago, and hardly in 15-20 days i could see a wear and tear in seat of my bike and i have hardly used it,
This seems to be a defected seat because we dont expect such a poor quality from a brand like ROYAL ENFIELD
And there are other few parts on which i can see rust and there is a iron piece on the tank as well which seems to be a defect i just want to know what is actually going on and what is the quality testing team doing and what are they hired for ?????...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — Changing of parts with any intimation and made scratches on bike

 Deepan85 on Jul 11, 2016
Hi, i am deepan i have given my bike royal enfield classic chrome 500cc for a service. While getting back the bike the dealer has charged me for air filter which i have not requested. With out intimation they have changed and made lot of searches on the bike. When i asked the mechanic says the person who took the bike and made charge sheet was absent and they won't be response for the scratches in the bike....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — Thunderbird 500/ mechanics not able to sort out the fault

 Palash Agarwal on Jul 11, 2016
I purchased my bike from haridwar agency..i live in muzaffarnagar u.p.
My bike has some problem with injector..and is not responding..technicians at muzaffarnagar agency are not able to sort it out..the bike is just 8 months old..sort out my problem..n train them properly..
Unsatisfied customer
Please make sure you don't loose your customer.
Its not a cheap bike...
Complaint comments  Read comments Complaint category Business & Finances

Royal Enfield — Sprocket

 Kiran R gowda on Jul 10, 2016
Dear sir, i bought a new classic 350 bike from royal enfield in october 2015. now it has covered a distance of 9000 km. 2 days before when i was riding the bike, there found some slippage in chains with sound and when checked it was found that 6 teethes of sprocket (rear side) found in broken condition. i bought this bike for rs 1, 51, 000 and for this cost it should give some minimum life to its parts. i am completely unsatisfied with this. my bikes registration number is ka 02 jf 3691. please do the needful. regards, kiran. r s1317, 4th cross 2nd stage bharathnagar, byadarahalli, bangalore 560091....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — 350 classic chain spoket

 BRUCE GREEN on Jul 9, 2016
Dear sir my bike registration number is mh47 j 1211 i bought this bike in 24 novenmer 2015 and after 7 months i found sleepage in chain i found my 15 teeths broken. its only been 7 months and this bike didnt give much time to its parts. a low cost bike give more time to their parts then this 350 classic. these types of parts in royal enfield really disappointing....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — I speed motors, ayanavaram showroom guys irresponsible

 Guruzz on Jul 8, 2016
I have booked my re himalayan on may 02 in i speed motors, no 29/13, medavakkam tank road, ayanavaram, chennai - 600023. i was promised by the sales representative (brighton karthick) that the bike will be delivered to me in 45 days, but till date i did not receive any further communication from the dealer or so. i feel that they expecting a call from the actual customer? when i called to the center they say that, we will arrange something by 10th of this month. i was really surprised and visited the showroom yesterday (07/07/2016), no one in the showroom is able to answer any of the questions related...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Chain and sprocket

 Harikrishnan Sundaram on Jul 8, 2016
Dear Sir, I bought a new standard 500 from royal enfield in november 2015. Now it has covered a distance of 8000 km. 2 days before when i was riding the bike, there found some slippage in chains with sound and when checked it was found that many teethes of sprocket (rear side) found in broken condition. I bought this bike for Rs 1, 80, 000 and for this cost it should give some minimum life to its parts. I think the low cost bikes available in the market will give more life to parts than this. I am completely unsatisfied with this. My bikes registration number is KL-41-K-5355. The photographs showing...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield — Fuel tank paint issue and vibrations on classic 350

 Rohit Rakhan on Jul 7, 2016
Dear Representative,

The complain I have is
1. With regards to the Paint quality on the Fuel Tank of Classic 350 ASH color. A few weeks back some petrol spilled over on the fuel tank and remain in that condition through out the night. Next morning I try to clean it and I see that the tank has turned yellowish. That color is not going at all. I got the Polish and Coating as well done but to no use. And the issue will even appear on next time as well. I need either a new Paint job or a new Fuel tank.
2. The vibrations in Classic 350 (new one) is too much. I cant see...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Royal enfield maintenance workshop

 tejesh jasti on Jul 6, 2016
I brought a Royal enfield classic350 on
1-1-16 it getting rusted all over parts and I complained to them they ignored that and I made 3 services complaining about mileage after each service it is becoming worst than before and that to those sounds from tank and suspension it is horrible, to say that royal enfield is good brand it's just a mad thing, worst company not responding to our problems and making us to pay money for your nasty work......
Complaint comments  Read comments Complaint category Products & Services

Royal Enfield — Rear wheel spoke and drum broke. classic desert storm

 sivj11 on Jul 5, 2016
Unseen case and not even heard about this but it happened. i bought reds and it was just 2 months and was riding on a highway in mumbai was on speed 60 kmph, i went through a small pot hole the bike's front wheel went through without any hassle but the rear wheel got a impact and the spoke which connects the drum (cast iron) it just got broke, 4 spoke point got broke and even the wheel got a bent. my friend was seated he weighed just 65 kgs. the service centre guys said they are getting this kinda issue for the first time their. i claimed for insurance. but i need a reclaim and proper explanation...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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