Royal Enfield Customer Care
Royal Enfield (India)
Customer satisfaction rating: 2%
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794
COMPLAINTS

Royal Enfield Customer Care

Royal Enfield (India)

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Address
Tiruvottiyur High Road
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:
Phone:
101
59

Fax:
Fax:
+91 44 4201 1719

Customer satisfaction rating
2%
Complaints
794
Pending
2
Resolved
16
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Royal Enfield Customer Care related pictures (108)

Royal Enfield Complaints & Reviews

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Royal Enfield — Bad service - anti rust & starting problem.

 akshayshet on Aug 24, 2016
The service is very poor. I had given my dessert storm for antirust coating. Within one week there is rust on the grills. Now after a month there is rust once again. The dealer should be penalised for such faulty services. Amount is already paid and as per the terms there is a warranty of 6 months. If called the service centre personnel ask us to deliver the vehicle and do not pick the vehicle from door step when the mistake is from the other side. Now there is a problem and my bike does not even start. Not even kick start. I had serviced my bike 45 days back. Please rectify. My vehicle no. Ka 19...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Bullet standard 500 cc

 DEEPAK29 on Aug 23, 2016
I, Rajiv Bhasin purchased a bullet 500 cc from south delhi motors okhla on 8/8/2016 in Cash, there is some tappet noise in my bike in last 1 week so I went to south delhi moter okhla regrading this problem and they said its a general issue with this bike and deny to my problem so I request you to help me this case either i will go to consumer court waiting for your reply
Details of Bike
My Mobile No. 9999506793
Engine No. U5S5COGG163093
Chassis No. ME3U5S5COGG169093...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Classic 500

 Nallagatla Praasadu on Aug 22, 2016
I have purchased my RE classic 500 in Jan 2016 and giving loud sound with noise after six months when the engine starts .I have given the bike at the service centre (Nandyal, Kurnool district, Andhrapradesh)but they are taking too much time to get it approved saying there is a crank problem.Now 12 days passed away, still my bike is in the service centre, don't know when they handover it to me.Now I am thinking that I made a mistake if I would have gone for pulsor, 220 I could'nd face to keep my bike for such a long period in the service centre and understand that we should not buy such bikes like...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Manufacturing problem in royal Enfield desert storm

 Jaideep Singh Shekhawat on Aug 21, 2016
I have bought desert storm on 17.08.2016 from unit of eicher motor royal Enfield, geetanjali tower, Ajmer road, Jaipur . Dealer code is 100053 and my engine no. Is U5S5FOGH167045. It's only three day since I purchased my bike and I spoted change of color in silencer due to burning of silencer, seems it has some manufacturing defect. As I already intimated to dealer, but they did not pay heed to my problem and told me that we have heard such kind of problem for very first time. As it's only 3 day of purchase I have already encountered with the problem. I need to replace me desert storm asap as I...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Royal Enfield — Rear sprocket teeths are broken

 shobhit kumar chauhan on Aug 19, 2016
Hi i bought royal enfield classic 350 in month of feb 2016. Now its only 6 months and its like 14000 km i have ride it. The rear sprocket teeth of my bike are broken. It show a very poor quality used in the bike and when i asked them for replacement they forbade to do so. At the time of buying they were quite sure about the product quality is good and now it just a crap for me....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Not getting battery replacement even i am having warranty

 Dinku27 on Aug 19, 2016
Sir...
I have bought re classic 350 at kumbakonam last year (05.09.2015). I have serviced my motorcycle as per the guidance given by the motorcycle company. Before one month i have done paid service in rooster automobiles which is located in my hometown (Karaikal). After one week from service the acid from battery has leaked and spoiled my engine's outline. So i have gone to showroom and asked for the situation, they asked me to come after one week, because of not having spare battery currently. After one week i went there but the same situation has happened again.
I am in much worry...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Rapid battery discharge for classic 500 royal enfield

 Raushan06 on Aug 19, 2016
Issue : horn is not blowing if front or side lamp is on. Automatic start is also not working properly if lamp is on.

I've bought bike on 19th oct 2015 from dhone automobiles in pune. I got issues of battery discharge from 1st month itself. I asked the dealer and they changed battery. But again got same issue. After service its working fine for around 2 months.in february royal enfield dhone service station has changed battery again. Last service was done in may when dhone service station kept my bike for full day and told me that issue is resolved now. There wont be any electrical...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Two years of pain - the royal enfield

 Nitin Basra on Aug 16, 2016
September 2014 is when the journey started at 6;30pm when i picked my bike from south delhi motorcycles.

Front wheel rattling:-

10th day from the date of purchase which was 10 sept'14, the front wheel of my bike started rattling which i got checked close to 5 times at the service center (South delhi) and i was told that there is no problem. Eventually after a lot of escalation my bike's front shocker were replaced which took them close to 1.5 months.

Post changing the shocker did the rattlibg stop? The answer is no. The problem continue to persist;...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Royal Enfield — Not delivered

 Ridhu Sastha K on Aug 15, 2016
I am kabildev booked a classic 350 before 100 days at shrieff motors, coimbatore, the sales person promises while booking, they will deliver before 90 days, still my vehicle is not yet delivered, my loan process also completed payment done thru hdfc bank on 28th july, but no proper response from shrieff motors, i need a delivery before 17th aug'16, are cancel my booking and refund,
I suite a complaint against the same...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Fraudulent/Cheating Barnala autos Ludhiana.

 param767 on Aug 12, 2016
I just had my bike serviced from Barnala autos ludhiana and i am highly disappointed because they had charged me for inapplicable things.
1. Bike goes to right side while they have charged me for ball race kit and wheel barring.
2.Clutch does not work properly, while they charge for the clutch wire.
3.Chain spray and chain dust removed was charged in the bill while nothing is done to the chain, its still rusty.
4.They charged me for front break shoe and rear break shoe while after 1day the disc is making noise!!
5.They charge me for new bride engine pipe and clearly...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Worst new enfield bike service leading to gearbox problems

 Mr.I Kapadia on Aug 12, 2016
This post is in reference to my second free service experience at Voyage Motors service station Kandivili west .After properly abiding to the norms mentioned regarding run in period details and other details regarding precautions to be followed while starting the bike and other bits of information I was extremely satisfied with my experience riding my first enfield classic 350 bike until I gave it for second service clocked at merely 2500 kms around duration of 90 days when I received a msg from service station end that my enfield bike is due for second service.After getting my bike serviced and...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Himalayan vibration shakes every brain cells of mine.

 NithinR on Aug 12, 2016
Hi below the details of my bike,

Chassis no me3d4a5c1ge001556
Engine no d4a5c1gd001838
Model 1800019

I never wanted to write this mail but then the product you have created have forced me to do so.
I loved the bike you have built, its awesome fell in love the first sight and started to loving it more as the days went by. Then by 500km i came up with the crazy irritating noise later got to know that was the tappet noise. Got that fixed, not sure what was done by the service guys at teknic but then the issue was fixed. Later noticed the seat had...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Got the wrong service of my bike

 pappu kumar bhagat on Aug 12, 2016
I went for the service of my bullet bike few month back to the sadguru service station, badgaon badrak, pune maharastra but shortly after the service i was getting error so i went again for they didnt rectify the error. I was also getting error in the starter so after few i went to a different, which is far service station.
After examining they said the wiring in the starter was wrong that cause the damage.due to the ignorance of sadguru service station, i got so much agony and problem.they r not much qualified.they even cant rectify the error in the handle.
Please do something to...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Meter reading is fast. Don't tell accurate kilometers

 Sunildevbishnoi on Aug 11, 2016
Meter reading of my classic 350 is fast then actual reading. 1km distance showed 1.1km. It mean 10% then actual reading. I changed the meter but the problem is same. Actually this problem is with every meter of royal enfield motarcyle. So i requested royal enfield to solve this problem. I talk to your engineer but he cant behave well and said the meter is going as on, no meter is accurate and 10% up down is possible. If u dont satisfy then sold the bike. I ask him to note my complaint provide me complaint number and forward to royal enfield. But he refused and say i forward it to my behalf and cant...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Brand new bullet standard 350 engine complaint

 gokul sudarsan on Aug 9, 2016
I bought a brand new royal enfield standard 350 bike from unnoony motors kottarakara on 4th august 2016 by full payment...when i bought it from the showroom the machine is not like a brand new bike..it comes with full scratch in the front and rear mulguard and fuel tank..and the from the second day on the 5 th august there i noticed a huge leakage in the engine...i know this was a major engine issue and i informed it to the royal enfield showroom kottarakara...and they promised that they will replace the bike...on the 8 th august i submited the bike on showroom and asked for replacing the bike..and...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Request for refund against cancellation of booking order no. bkng100148151600619

 Harish Kumar Allawadhi on Aug 9, 2016
A bike was booked against payment of rs. 5000/- as per booking order no. Mentioned under subject.
Booking was cancelled within stipulated time period.
Now about six months have passed but the refund is still awaited from the company of repute m/s royal enfield.
This is inspite of written assurance. Please refer below appended emails;

From: vivek r
To: harish kumar
Cc: allawadhig@gmail.Com
Date: wed, 20 jul 2016 12:18:14 +0530
Subject: re: request for refund against cancellation of booking order no. Bkng100148151600619
Dear...
Complaint comments  Read comments Complaint category Products & Services

Royal Enfield — Bike classic 350

 mohammad ahmad on Aug 9, 2016
Hello,
I am not at all satisfied with my new royal enfield classic 350 silver it sound is verry different from other bike i bought it for 1 lakh 43 thousand i want my bike sound to be same as. New bike whenever i go to service center they make meh fool nd they say your bike is fine i want my bike to be replace or company should fix watever problem is in my bike....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Royal Enfield — Poor service of Voyage service centre Kandivali

 Nagesh_M on Aug 7, 2016
My bike was not getting started on 3rd Aug, thus I called Voyage service centre. They send their mechanics who said I will be charged with additional 300Rs for break down other than service charges. After taking bike to service centre, they gave me a list of things that needs to be fixed in order to ensure that I don't face any issues in near future. For which they charged me RS 7300 Rs. out of which 4500 is just labour charges.

After charging such heavy charges my bike is not getting started again today, i.e with in a weeks time. it is better that we give it for servicing to local...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Self Bearing Sound from classic 350

 Radha Kranthi on Aug 4, 2016
I Bought classic 350 in 2014, Completed 13000 kms till date .
During the second free service at Nagole service center HYDERABAD, i complained about A LOUD Cracking Metal Sound From The Engine, While Having A Cold Start . I Have Complained The Issue At himaythnagar Service center also, Including Where I Did Three Of My Services ( Nagole Hyderbad). They Had The Reply As It Is Common For UCE Engines, Especially For Classic 350.

As the noice had become unbearable and irritable, I Checked With RE Service Center Himayatnagar And The Mechanic Replied As, The Issue Can Be Corrected...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Royal Enfield — Dealer service

 gaurang740 on Aug 4, 2016
I gave my classic 350 for service at Kavery Roay enfield, G-22, Satymev Complex, S.G. Road, Opposite Gujarat High Court, Ghatlodiya, Ahmedabad, Gujarat 380060... on 30.07.2016 at 9.45 AM. it is a normal service need to do, some oil changes and a company part which is rusted need to change and a special noise from engine is coming, , bike is not start easily, just we explain them to do all this thing. and a job card maker understood all the things... then we got a message from them on 4.38 PM that your bike is ready please give a 1493.51 and take your bike..

when we reach at 7 PM,...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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