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Royal Enfield Customer Care

Royal Enfield (India)

(A Unit of Eicher Motors Limited), Tiruvottiyur High Road,
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:+91 44 4223 0400
Fax:+91 44 4201 1719
 
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Royal Enfield Complaints & Reviews

Royal Enfield - Not replacing

User
 bestin peter on Oct 24, 2014
Before 3 months i bought royal enfield 350 bike. before 1month the light switch is not working.the showroomshowroom are not replacing the switch. there is awarrenty for 1year. past 1month im not riding the bike at night.the dim and bright light not working. i bought from thrissur markar showroom. the royal enfield are cheated me. im going to complaint to consumer court. im bestin peter, 9400325033...
Complaint comments Read comments Complaint category Auto Insurance & Loan

Royal Enfield - Need speed response and Necessary action to get TEMP registration and RC book

User
 Syed Mohamed M on Oct 23, 2014
Dear Sir/Madam, I am Syed Mohamed from Tamilnadu(Cuddalore DIST). I have booked a new royal enfield classic bike on 27/06/2014.Your people have committed that I will definitely get my bike within 45 days. But I received my new royal enfield classic 350 bike from Rooster Automobiles on 10.10.2014 from Tamilnadu Cuddalore showroom ROOSTER AUTOMOBILES. I am really sorry to say this. Royal Enfield have evergreen brand values in the market. But your channel partners behaviours and way of response is too worst and literally I get irritated when I purchased my new bike. They do not have such a...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Problems not resolved even after 9 months(Fourth service) from purchase

User
 tawalunj on Oct 19, 2014
Sir, I Tushar Walunj, mob no 9223553252, have purchased RE Thunderbird 350cc(Reg no-MH 43 AQ 5590) from Nerul, Navi Mumbai on 13th Jan 2014. I am facing Handle loosening problem and oil leakage problem since then. Just one week before I had completed my fourth service, still problems are there. In fact Oil leakage has increased after servicing. Before servicing oil leakage was less, but now, I can see oil where I park my Thunderbird. I can see oil drops within half minute of parking my Thunderbird anywhere. This is very disgusting. Also Handle is getting loose after 500-700 kms, which gives very...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - ABUSIVE LANGUAGE AND NO PROPER DOCUMENTATION ON DELIVERY

User
 nitin441 on Oct 15, 2014
VEHCILE DELIVERED WITHOUT REGISTERING AND USAGE OF APPROPRIATE LANGUAGE ON QUESTIONING THE MATTER AND KNOWING WHY AN EXECUTIVE CANT PICK A CALL IF A CUSTOMER CALLS HIM FOR A PERIOD OF ONE HOUR AND THAT TOO WAS ASKED BY HIM TO WAIT TO CALIM THE SCANNED COPY NEED A PROPER EXPLANATION AND ACTION ON THE MATTER....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield - TIC TIC SOUND FROM ROYAL ENFIELD ELECTRA

User
 sravan kumar devara on Oct 13, 2014
HI, I AM SRAVAN IN JUNE I HAVE BUYED A NEW BIKE ROYAL ENFIELD ELECTRA, . AFTER 1 MONTH SUDDENLY I FOUND A TIC TIC SOUND FROM ENGINE, AT THE TIME OF MY SECOND SERVICE, I INFORMED TO SERVICE PERSON HE TOLD THIS PROBLEM WILL BE REDUCED AFTER 3 RD SERVICEING, BUT AFTER MY THIRD SERVICING THE SOUND IS NOT CLEARED. I HAVE SPENT 1, 28, 000 RS, WHY THIS TYPE STUPID BIKE, WILL COME ON INDIAN ROADS, THE INDIAN GOVERNMENT AS TO TAKE NECESSARY ACTION ON ROYAL ENFIED FOR CHEATING COMMON INDIAN PEOPLE BY PRODUCING WASTE BIKES,...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - FACING PROBLEM

User
 RAJENDRA2757 on Oct 13, 2014
DEAR SIR, I M RAJENDRA MORE MOB NO-9011362695. I WAS PURCHASE ROYAL ENFIELD CLASSIC 350 ON 13TH JUNE 2014 FROM DHONE AUTOMOBILES, KASARWADI. I M FACING PROBLEM ABOUT BIKE.. BIKE IS NOT WORKING PROPER MEANS I WAS GOING MANY TIMES IN YOUR SERVICE CENTER BUT THEY HAVE NOT SERVICE PROPER. RIGHT NOW MY BIKES EXCELLETER NOT WORKING SO THATS WHY MY BIKE IS NOT WORKING. PLZ DO SOMETHING ABOUT THIS. PLZ.....
Complaint comments Read comments Complaint category Other

Royal Enfield - OIL LEAKAGE FROM ENGINE DRAIN PLUG SEVERELY

User
 sithudasvs on Oct 11, 2014
Sir, I have purchased Classic 500cc Desert storm from SS motors calicut on February 2014.Now i am facing many problems like engine oil leak, FLS is functionless. I did first service from SS motors calicut itself and they not even rectified these faults till now. They are telling that FLS is out of stock so cant be replaced. During the first service they have changed the gasket to prevent oil leak but they they failed even after changing the gasket with new one. On 18th of this month i will be going for my 2nd service, if the problems i facing now continues i will go for compensation...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Royal Enfield Classic 350 was delivered a faulty bike

User
 Sayantanbk on Oct 10, 2014
Hi, I have bought a royal enfield classic 350 in Kolkata from Kolkata Bike Zone, the bike was delivered on 8th of October 2014. I have rode the bike from the dealer's office to my home and garaged it. The next day, I took the bike out for a ride in my locality, and all of a sudden the bike had just stopped. The self wont work neither the kick start, even the bike Neutral sign would not just light up. I had no other option than to walk the bike till my home which was nearly 1 km away. I called up the service center the next day (10th oct morning), The executive there was prompt and a mechanic...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - sub quality material used

User
 Chandra55602 on Oct 9, 2014
I purchased Royal En field Mcy on 12th June 2013. just completing ONE year of guarantee period its, TCI Unit stops working and I have to replace it with a new one, its few teeth of spoket (Chain) et damaged, One of its backview mirror fell down automatically while running mcy. In all I can say that the material Given by the company in comparison to the value they have charged is sub grade ....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Delay in getting bike and Improper customer service From employee of the show room

User
 Sunny paji on Oct 3, 2014
Hi, my name is Satvinder Singh, I live in PuneI had book royal enfield classic 350 bike on 23 feb 2014 with Rs 5, 000/- as my booking amount, booking id :-BKNG02582013065, i was informed that within 6 months i would be getting my delivery for bike, Almost 8 months have passed they haven't informed me about the delay cause, When i visited the showrooom the employee was busy in his work, and was not reading to listen my complaint, he said me in a very rude manner that, when we have stock for bike we will let u know, but no guarantee on this . he said, Please help me out...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield India - Defective engine

User
 princesamuel on Oct 2, 2014
Hello Team, I have purchased a Royal Enfield 350CC from Jayanagar Bangalore on 30th Jan 2014. On June 14th I took my bike to NarayanPura authorized RE service station as my bike engine was making heavy metallic crashing sound. That service station engineers made my engine condition even worse and then I escalated this to TSM Mr. Ashok and also reported over email to RE customer care on June19th. After one month they replaced Piston in engine and gave me the bike. Now after almost two months the issue again reoccurred on September first week and is more terrible this time. There are lot...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Complaint against delay in delivery

User
 ganesh ghare on Sep 30, 2014
Dear Royal Enfield Company(India) Dear sir, I am Ganesh Raghunath Ghare, I have booked my Royal Enfield Model- (Standard Heavy Crank 350 Black) Booked Name Mr. Raghunath Ghare, Booking date. 05.07.2014 & Receipt No. 10502 from Voyage Motors- Shop No. 1, Sambhav Darshan opposite Poisar Masjid, S.V. Road kandivali (West), Mumbai-400067. I would like to inform you that, on 12.09.2014 we received a call from Voyage Motor regarding my bike has ready for delivered. they has told us to contact them about next process. We had gone there on 14.09.2014 to tell about our religious problem and...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield - Thunderbird 350-Chain sprocket sound not resolved after changing whole set

User
 srishan03 on Sep 28, 2014
Dear Sir/Madam, I have given my bike service to SRI VENKATESWARA BIKE ZONE No:27, Mylai Balaji Nagar, Velachery Main Road, Pallikaranai, Chennai-600100. My thunder bird-350 is a 10months old bike it ran around 14000kms while giving it for service.I told to service center guys that i have problem with chain sound, horn not working, indicator not working, button start(self start).They said everything will be fine after service, next day i have taken my bike to home after service paid around rs.1700 only indicator and horn problem got solved other two problems not solved.I got heavy noise from...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Delivery of improper bike.

User
 sinhagad on Sep 28, 2014
I have bought thunderbird 350cc new model in january 2013, from first month till today September 2014, bike is giving me problems continously. Almost every month my bike needs repairing. Almost except engine all problems have been arised like electric problems, tyre bearings etc. I confidently claim that my display unit is defective. It is giving me problems from first month till date. Atleast three times petrol gauge has been changed in warranty period. Now my speedometer has got poff claiming sensors out of work. I m really fed up of my bike. Please take my complaint in note so I can tell the...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Bike is Not delivered on time they promised

User
 MageshSethu on Sep 26, 2014
I have Booked my Bullet Electra on June by paying 5000 Cash has a advance waiting period was 3 months. I have got a call last month you can process the Loan will get the bike but till I am doing follow up on daily basis there is no proper response from Show room end Even the staff use to speak rude and without checking the information they are saying your loan email didn't received . But I have taken a duplicate copy from bank people my loan approval. We are investing Huge amount in our passion but this disgusting Its a CLASSIC MOTORS at AMBATTUR Chennai My Booking ID : BKNG4368141500274. Please...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Bike is delivered on time they promised

User
 MageshSethu on Sep 26, 2014
I have Booked my Bullet Electra on June by paying 5000 Cash has a advance waiting period was 3 months. I have got a call last month you can process the Loan will get the bike but till I am doing followup on daily basis there is no proper response from Show room end Even the staff use to speak rude and without checking the information they are saying your loan email did'nt received . But I have taken a duplicate copy from bank people my loan approval. We are investing Huge amount in our passion but this disgusting Its a CLASSIC MOTORS at AMBATTUR Chennai...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Complaint regarding service deficiency experienced

User
 Sajithkp on Sep 24, 2014
Dear Madam / Sir, I hereby lodge a complaint regarding the rude behavior and the service deficiency experienced during my third servicing. My Royal Enfield Classic 350, Vehicle No:KL 11 AU 1458, VIN#ME3U3S5C0EB409714 was placed with SS Motors Kannur for 3rd Servicing on 23.09.2014. . To my surprise it is noted that the usual procedural servicing and washing was not carried out to my motor cycle and the delivery made only after one day without doing anything. Washing was not carried out in all the three service and there by i spent around Rs 700/-to get it washed from outside source.The...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - bad servicing

User
 jithujih on Sep 24, 2014
I am klinton from thrisur.. I bought a new RE classic 500 desert storm .a few months back. After first free service company ask me to pay rs 990. Then my Bike has been not smooth .. Tic tic sounds not starting .. Running as roaring. I show the company they say don't know the complaint .. What i do.....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Weird sound from Engine Classic 350

User
 ChaitanyaVarma Alluri on Sep 23, 2014
I bought an Enfield classic 350 in the month of June 2014. On the very first day, after doing around 30-40Kms, i noticed very loud rattling sound from the engine. I immediately took this to the notice of the authorized service guys where in they told me that the noise is common and goes away in the 3rd servicing or so. But even after the second service the sound continues to come which is making my ride experience awful. Spending 140K on a bike and repenting on its performance would be so painful. I want my bike to be replaced with a new one which does'nt have any problem and which is worth of the...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Bike making tic tic noise

User
 Rajesh Mude on Sep 21, 2014
Dear sir, I have purchased my royal enfield on 21 th dec 2013 from bandra royal enfield showroom.I have been doing my regular service on time from mahim royal enfiled service center.I have told them about the noise from very begaining but till date the noise problem was not resolved.Now the noise is becoming louder and louder day by day.Pl advise.and let me know who should i contact so that my problem is resolved Thanks Rajesh...
Complaint comments Read comments Complaint category Motorcycles & Scooters

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