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Royal Enfield Customer Care

Royal Enfield (India)

(A Unit of Eicher Motors Limited), Tiruvottiyur High Road,
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:+91 44 4223 0400
Fax:+91 44 4201 1719
 
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Royal Enfield Complaints & Reviews

Royal Enfield - WAITING PERIOD EXCEEDS 11 MONTHS. DELEVRY NOT BASED ON PRIORITY

User
 UPANTH on Nov 22, 2014
DEAR SIR, During the month of 1`st janavy 2014 i had booked a enfield black 350 cc. by paying rupee 5000/- from prince moters palakkad. and on 30.10.2014 i have paid an amount of rupee 70000/-. even after waiting a long period they are not showing any response to my mail and calls. kindely do the needful and please take necessary actions. thank you....
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Royal Enfield - heavy noise from engine

User
 nadeemshk on Nov 22, 2014
Respected sir, i am a local man of mumbai city, i have purchesed a classic 350 from bandra showroom i have a big problem in engine my bike's engine is noising and vibe rating i tell this problem many times in the service centre mahim but they ignored me my bike is in warranty please you do the best response. If that noise make silent i have no problem with bike please help me. Thank you...
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Royal Enfield - Poor Service Quality & Bike Quality

User
 ankit_shl on Nov 21, 2014
Hello, I thank the company for keeping the spirit alive of such a beautiful motorcycle. I recently got hands on my much awaited Classic 500 cc, had to wait for over 2 months. I have been riding the machine for daily commuting and weekend rides. It has been 20 days and my first service was due as I drove over 500 kms during this 'Honeymoon Period". I had the first problem with the Mirrors of the motorcycle, the mirrors are convex but the image is not clear at all. I am an Engineer and I know what convex mirrors are but the image is nowhere to 'visible'. The products used in the motorcycle...
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Royal Enfield - Problem with my new bike

User
 prudhvivemula on Nov 19, 2014
My bike has just ran 2000+ km and i had my first service completed at 500 km as suggested. My bike used to stop while i was riding, horn, lights and side lights are not working.I went to service station regarding this and asked them to check into it and also perform 2nd service.(Which should be done at 3000 km). After service, bike is fine for 1 day and problem started again.When i rise accelerator, beat of bile goes down as if it is blocked by something.I dont understand why new bike which is not even 2 months old is having such problems....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - on 3rd nov.i drop my classic 350 to solve the problem but not solved

User
 paavan panchal on Nov 19, 2014
on 18th nov .i went for delivery but still they didn't solve my bike problems, now more problems started in my bike can't kick start it is jammed, vibration and speed and nose problems are as it is. there was nobody to hear my problems, when i drop my bike i filled rs.560/- petrol but when i took bike yesterday it is reserved, i am fade up and took back my bike without solved problems, there is nobody to sort out it, i want my money back or replace it, it is not only my problem, many costomers i met at service stn they all are same problems, they don't got any solution for this...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - Worst service of Teknik Motorcycles Sarjapur Road,Ibblur

User
 Vishweshwarayya Alabal on Nov 18, 2014
I have purchased Bullet Classic 350 black color bike from TEKNIK MOTORCYCLES, Sarjapur road, Ibblur village, Bangalore on 9-July-2014. Since the day I bought that bike I am facing so many problems.But the dealer is not responding properly and their service is very pathetic. The service center persons are very careless and they will not fix any problem they just blame on RE like all RE bikes will have problems. Problems Faced till now in 4 months: - 1) Break down of bike because of low quality Clutch cable which was fixed in improper manner at the time of bike delivery. 2) Frequent problem...
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Royal Enfield - AGAINST DEALER

User
 Uman Mavi on Nov 17, 2014
My name is umandeep singh mavi and I comes from Punjab. I want to tell about the customer service. I booked classic 350cc black on 30 September 2014 at MANMOHAN AUTO STORES S.C.F. NO.6, SECTOR 27-C, CHANDIGARH, MOBILE:98140-27366, 92165-78887, 0172-2650980, 0172-2639053, 0172-5071350. My booking number is 4603 and booking on my father name Pal singh. they told me to give bike in 20 days and I waited. when I call on 21 day they give me another 10 day. after 10 day I call back they give me same answer that bike is not available but they have bike in showroom. after 48 days passed till 17 November...
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Royal Enfield - Royal Enfield Classic 350cc dealer problem

User
 surajpage on Nov 17, 2014
I got my Royal Enfield Classic 350cc in the June month from Sri Venkateshwara Bike Zone Velachery - Chennai. Immediately after one week, I noticed battery problem. Since then I went to showroom for about 12 to 15 times for battery problem in 5 months. Whenever I use to go to showroom they use to charge the battery and give and again battery would be dead after 2 days. On 10th Nov 2014 morning when i was going to office on bike suddenly bike got stopped due to battery problem and did not start only. I called showroom and they made me stand in hot sun for 4 hours and then they came and took...
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Royal Enfield - Right and left switches

User
 Deepu3687 on Nov 11, 2014
My name is Deepu Das, i am from mumbai. I got my RE Classic 350cc black this May 2014.By end of July my right and left swich got internally damaged because of which my bikes horn is also not working. I lodged a complaint by Aug first week for replacement of both switches but even till date i did not get any responce.Is this how Royal Enfied takes care of their customers.I expected much from RE and i hope after this mail u will help me out because it is really fustrating to ride a hornless bike that to for more than 3 months.I lodged complaint at Soniya Moters autorized dealers for royal enfield...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - Complaint against Trupti Auto, Bhubaneswar, Odisha

User
 lalmohan.m on Nov 11, 2014
Sir, I have booked an RE Electra 350(Red) on 11.10.2014.and the sales representatives of the show room are told me if you paid Rs.50000/- (Rupees fifty thousand ) then the bike will be delivered within a 7 to15 days and if you paid Rs.5000/-(five thousand) then the bike will be delivered within 3 months. After that, I have paid Rs.50000/- (Fifty thousand) for booking amount of the bike, but till date the Trupti Auto dealer is not giving me the bike and as and when i am calling them they telling me the bike will come tomorrow then we will deliver to you. Sir, Kindly confirm me (1) what is...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - defective classic 350

User
 paavan panchal on Nov 10, 2014
i don't recover my bike yet.i droped it on 3rd nov2014 they phoned me 0n 8nov when i went here imy bike problems not solved i phoned to mr.manish khandelwal but he didn't pick call.i sms him on 8th nov, 9th nov and 10th nov. but didn't get any response my bike at sarabhai motors service stn, they didn't give delivery yet.i am waiting for my bike.its 8 days past.this is my second request to them that replace the bike or refund me,...
Complaint comments Read comments [1] Complaint category Cars, Parts & Vehicles

Royal Enfield - Chasis break down classic 350 cc

User
 danielsambabuk on Nov 9, 2014
dear sir, I've given my classic silver 350cc bike AP07BU6796 for it's Chasis has been broken down with no reason ! at Guntur, AP, Jubilant Royal Enfield Show Room ! Now they say that the spare part is not yet arrived and so they are not giving me the bike since 25 days ! I urgently need my bike pl move the issue quickly ! I'm very much dissatisfied at your service !...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Faulty rear shock absorbers

User
 vnovalraj on Nov 8, 2014
I have purchased royal enfield classic 350 CC in the month of May'14, i did not have any problem for just a month post which i started facing various problem and the major problem is back pain, the number of time visited service centre at Virugambakkam Chennai for complaints is more than my service visit. I started complaining that i have been facing back pain after a month and just see what date is today we are in November 2014 it is almost 6 months over now post the purchase, till now none of the employee at service centre either mechanic have told me that the shock absorber is at fault, i have...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Un-Professionalism and Late Delivery of Bike By Sri Venkateswara Bike Zone, Chennai

User
 jyo123 on Nov 7, 2014
Dear Sir, I would like to register a strong complain against Sri Venkateswara Bike Zone, No.27, Velachery Main Road, Pallikaranai, Mylai Balaji Nagar Behind Kamakashi Hospital, Chennai, Tamil Nadu. I would like to highlight the un professionalism, inefficiency and false promises made by this service centre for repairing my bike. On 20 Oct 14, my bike with Regd No MH 14 BU 0073 was collected by This service centre for routine repairs and I was told that my bike will be returned to me by 23 Oct 14 at most. However, it has been 18 days and Sri Venkateswara Bike Zone has failed to keep his promises....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - worst ever service in the name of FREE SERVICE

User
 king k on Nov 7, 2014
I own thunderbird 350, i bought it on april 2014 and i have serviced for free just once..at that time they did not care about the chain which lead to problem. now i have to replace it. this is really worse happening for renowned compny.finally RE service worst......
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Owner of Desert Storm 2343

User
 sachinamanan on Nov 7, 2014
Dear customer service guys, I bought a desert storm from New Delhi, Soni Automobiles, on 27th September 2014. Total Km that this machine has covered over 40 days is 530Km & in this period I have faced following issues. 1. Black smoke is coming out of its exhaust pipe regularly. 2. Kick is extremely tight & is almost impossible to start bike using kick I have repeatedly complained about this at Soni Automobiles. The most recent instance is of 7th November, today, when I went for first free service. Service Engineer gave me following reasons for BLACK smoke 1. Desert Storm...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - Service Quality Regarding

User
 Ansar Rm on Nov 7, 2014
Hello Sir, My name is ansar from kerala iam having a service feedback about my dealer located in kerala. DEALER NAME S.S MOTORS LOCATION KANNUR From the first service itself iam reporting a compalint regarding my front disc brake on the dealer now its reached to 4th service still taht complaint exixts on my lovely bullet. If am asking the comlaint on this they are telling there is no cmplaint on your bike. like blah blah so i humply requist you to take a valid decistion to clear that complaint on my Classic 350 black....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Bad Customer Service

User
 joseabraham99 on Nov 6, 2014
I own a Royal Enfield Classic 350 Bike. Yesterday morning When i start my vehicle i found that accelerator is not working. It may be the issue with accelerator cable. So i called Royal Enfield customer service in the morning and ask for a technician. They told they will send a technician around 7pm. But no one came till 7.30pm. So again i called and asked about the status. They told they are going to send that time. But Yesterday nobody came to repair my bike. Today morning I called them again and they told they will send him before 12 in the noon. But Till now I didn't receive any response....
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - bike suddenly stoped working

User
 arjun1411 on Nov 4, 2014
dear sir/mam...i purchased a bullet electra 350 on 27 oct.2014 from south delhi motor cycles new delhi...n it was just after 8 days that the bike suddenly stoped working. there was no kick start working, no self start working, n even the indicators also stoped working . the connection with the battery was lost...plz..help me with it...
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Royal Enfield - defected classic 350 please replace it or refund me

User
 paavan panchal on Nov 4, 2014
on a first day of purchased i requested mr.rakesh sales executive to give another piece becoz of nosey firing, but he told me that please trust me it will be ok. Engine noises - i have been hearing some weird noises from engine since day 1. The technicians from royal enfield say the noises will disappear as i put on more and more kms in the odo meter. Currently the odo reading is 2900kms and i don't know how many more kms i have put on the odo to make the noises disappear. Also i have been hearing some knocking sound from primary chain case, to which royal enfield doesn't have any solution. vibrations...
Complaint comments Read comments Complaint category Motorcycles & Scooters

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