Royal Enfield Customer Care

Royal Enfield Customer Care

Royal Enfield (India)

(A Unit of Eicher Motors Limited), Tiruvottiyur High Road,
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:+91 44 4223 0400
Fax:+91 44 4201 1719
Satisfactory Rating
2%
Complaints
477
Resolved
10
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Royal Enfield related photos (58)

Royal Enfield Complaints & Reviews

Royal Enfield - Delay in delievery

User
 srtsrtsrt on Jul 31, 2015
I booked a Royal Enfield Thunderbird 350 cc blue color at tambaram showroom chennai in the month of February. They said itd a waiting period of 2 months but even today (31st July) it is not been delivered. They say it will be delivered only in the month of October. Every time we call the showroom there's no proper response...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Servicing

User
 Ankur Saxena199116 on Jul 25, 2015
Its now high time i should right to you, and if further no steps took to solve problem i have to place my file in court regarding customer act.
I am ankur saxena from navi mumbai, i have classic500, cyan colour purchased on 8th june 2013 from pratik motors, panvel, mumbai.
Its a regular amc service, service man blown up my ecu and giving arbitary explanations later he accepted and service in charge assured of replacement of ecu.
Its been almost 15 days since my bike is been standing in there garage no call i have received from them yet, i visited on wednesday 22, july2015,...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Desert storm fuel injector issue

User
 salman birajdar on Jul 22, 2015
Hi, I bought Desert storm dated 11/09/2014 from Platinum Auto, Fatima nagar, Pune, Maharashtra. According to me this is turning out to be the biggest mistake of my life. I spent Rs 1.75 lacs and all I have got till now is misery from your organisation. My bike came up with a defect of fuel injector soon in like 2 to 3 months. I showed up this issue to Platinum Auto service centre and they said theres no issue at first. But after struggling to even start my bike they said we will do something. They found some workaround and dont know what they did and the bike was working...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Defective bike received

User
 varunbajaj on Jul 22, 2015
Hi, -I have recently purchased a Thunderbird 350 stone Purchased the bike from HSR Services Lalbagh road Bangalore on 22-5-2015 -After my first service, I'm not able to get the initial pick up, the bike goes off frequently and it gives a very weird sound after crossing 50 and vibrates -The service center of HSR services in SR Nagar Bangalore told me that there is an air block issue and the required petrol is not reaching the engine hence the above mentioned problems are occurring Its been more than a week they say the parts are not available and asked me to enquire from the nearby showrooms...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - White smoke from Classic desert storm

User
 DineshMudgil on Jul 20, 2015
Recently on 04/07/2015 I got My Classic desert storm to regular service and the Service center ( Lamba Enterprises, Tilak Nagar) told me that there is white smoke coming from the exhaust and this would require engine work which will cost around 25-30k. Details - The bike clocked ~14000KMs, purchased in July 2012, serviced regularly from authorized service center, hardly ridden and never been to a long trip, how can there be an issue of white smoke ? Royal enfield authorized service center( Lamba Enterprises, Tilak Nagar) is saying that the bike needs engine work and would cost 25-30k. Also, there...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - White smoke from Royal Enfield Classic desert storm

User
 DineshMudgil on Jul 20, 2015
Hi, Recently on 04/07/2015 I got My Classic desert storm to regular service and the Service center ( Lamba Enterprises, Tilak Nagar) told me that there is white smoke coming from the exhaust and this would require engine work which will cost around 25-30k. Details - The bike clocked ~14000KMs, purchased in July 2012, serviced regularly from authorized service center, hardly ridden and never been to a long trip, how can there be an issue of white smoke ? Royal enfield authorized service center( Lamba Enterprises, Tilak Nagar) is saying that the bike needs engine work and would cost 25-30k....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Defective bike ( classic-350 cc) royal enfied

User
 Manojmann on Jul 17, 2015
Hi, Please be requested that I had purchased new bile of royal enfield classic 350 from the Manzil motors ( Gurgaon) haryana. After that I am facing problem one new problem, like shocker problem, brake issue and so many time repairs engine and fuel tank missing from the service centre but after the repairs, again i face the same problem. Currently now i am facing stearing problem ( BUBBBLING) I put the bike in service centre ( Manzil motors last two weeks but i am not getting result. I want to know that once i purchased new bike, then shall we face this suh type of problem . I want to some action...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Not setisfied with servicing center Auto guides at panji, goa

User
 a yadav on Jul 17, 2015
Dear sir,
I had purchased a royal Enfield electra last month on 9 jun. After 500 km when I go to the service centre after two hours later that attend to me; I requested them ple u checed my veh & change my initial Oil. After four hour when I asked the service manager he told me ur veh is readdy bt when I check I found my veh isn't clean. I was totally upset and asked the service manager abt that bt the manager can't listen to me.. So i request to u ple traced out....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Reg bike service isssue(Classic 350)

User
 naresg on Jul 17, 2015
Sir/Madam I Bought a classic 350 bike from southern motors(Anna nagar, Shanthi Colony), there was a noise issue(Cam Noise) on my bike, so i gave for service at Southern motors but till now they were not able to solve the issue, and too there response is not satisfactory, for your kind attention i am maintaining the service date on time, but still there is a issue.my bike reg no is TN 13 A 7030, classic 350(Black Co lour) Thanks and regards Gunasekar +91-9840458486 +91-9710622048...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - broken chasis

User
 Bin Do on Jul 12, 2015
hi i bought my classic 350 in the year2011 wen i rode about 18000 km my bike chassis got broken just above side stand, without any accident i took to the service center in Bangalore they told they will not do any thing because its already off the warranty period and told to weld it by yourself and i don't no how poorly these people are manufacturing these vehicles and now same region at right side also it has been cracked what i have to do now... i need help as my bike chassis needs to be changed now it costs about 11000 so now how to invest once again i need some help in this...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield - chasis cracked

User
 sabu_paul on Jul 12, 2015
my 2011 classic 350 rode 23000 kms has developed crack on chasis this month (july2015).When contacted the service centre they say its manufacturing defect and it will only cover during the warrenty, They say I need to weld at my cost.How pathetic is the quality they deliver.I need the frame to be exchanged by the company...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - N9r satisfied with parts

User
 Abhi3767 on Jul 11, 2015
Hi My Name is Abhishek joshi.I am journalist.I bought classic 500 before 16 months from Ahmedabad.Suddenly now a days my bullet get starting problem so i changed my battery but problem is not solved so i contact to workshop. That's very bad if i have to change parts of my bullet in very short period of time. They want me to change ECU and thats bad if ECU doesn't work properly and stop working in short time.i am totally upset with poor quality of parts.I am expecting positive response.for any assistance call on my mob. 09998442223...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield - Regarding useless service

User
 vasantha bojan chokkalingam on Jul 11, 2015
Hi I bought bullet electra 350 on 2013.I ask service people to check many products during my warranty but they said that all products are good.Once the free service period gets over and they started saying compliant like anything. Lastly i gave my bike for service in perungudi, chennai.I have never seen that type of useless service ever.i gave the following compliants 1.getting sound at rear tyre when going fast 2.Sound from shockobserve 3.horn not working 4.sound from chain (only 6000 km driven) 5.oil change The only work they done is oil change that also i dont know whether they...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Noty satisfaction on servicing of my vehicle

User
 8096263887 on Jul 7, 2015
I gave my classic 500 cc vehicle for servicing at guntur jublicant royal enfield. They gave me my vehicle with out doing any work to my vehicle

Problems i told;tappet noise from head,
Cam wheels sound, rim bend

Work they done:water servicing

After purchasing myvehicle the kilometers not over 1000 rim came to bended position iasked for warranty they rejected please the need fool to me. Other wise
""i will take civiare sction through consumer court""...
Complaint comments Read comments Complaint category Products & Services

Royal Enfield - Defective Bullet Electra 350CC

User
 Nirbhay Sharma on Jul 6, 2015
Hi, I would like to make a formal complaint against the defective motorcycle I recently bought from one of the RE showroom. It's been only four and a half months I bought my RE Electra 350 5S and it's giving me a lot of trouble. Since day one, it produces a humming noise. After taking it to dealer and service centre I was told that this noise comes from taped but there is no way that I can get rid of this noise. After taking the bike for two services this problem still persists, then in 3rd month I had to refill the front left shock absorber and in 4th month front right shock absorber is leaked...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - failure to issue the Proper documents

User
 adroyal on Jul 1, 2015
Sir/Madam I purchased Royal Enfield classic 350 on 10-6-2015 with full paymest at Madanapalli Showroom. I requested so many times for Required documents to the vehicle till to date they are failure to submit proper documents to me due to this I am Protocol Problems with Police...
Complaint comments Read comments Complaint category Insurance

Royal Enfield - Non-delivery of our bike classic-350 cc at ujjain?

User
 shivani charupa on Jun 29, 2015
Myself shivani from Bhopal, my father who live in ujjain has booked classic -350cc bike at 10000rs nd the manager told that they deliver it in 45 days. Then after 2-3days an agent call my father nd told dat if they deposit whole amount for that bullet then he delivered it. But my father doesnot deposited the amount then after 45 days when we call in showroom they always says that our lot is coming but after we r waiting 3-4 month. Today when i call the manager then he says that we refund your money but we want bullet or taking our money with interest and we also have a receipt of deposit money ....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Service center never informed me about the manufacturing defect/Their Mistake till the warranty period was over.

User
 Devendra Oswal on Jun 29, 2015
Hello, I am writing this to complain about one of your service center i have royal enfield thunderbird 350 cc for about 2 years after i bought it during the time around the 2nd service i was experiencing sound from the tank when it got heavy for eg. when i filled the tank full i complained about it but the response was that it is normal as at that time it was not that bad i ignored it but gradually it worsened and after 4 services during the last service they tell me that it is because the inner part of the tank some kind of holder is broken. They took around 1 and a half year to figure that out...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - gear setting mistake

User
 Saifuddin Faizullabhoy on Jun 29, 2015
there seems to be a problem with the gear setting and because of that the tappets setting gets misaligned and there is more noise in the firing.I have taken it to the authorised dealer JSN Motors (Surat Gujarat) they have said to use the bike but the noise will remain the same.Please direct them to check the bike with care. Ths bike has done 280 km....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Poor Electrical Wiring Problem in Thunder Bird 350

User
 RajeshatCC on Jun 29, 2015
I had purchased RE TB TS 350 in May 2013. (Rajesh: 8860573883) Just after six months of purchase it started showing the problem of electrical wiring. Following are the frequent occurring problems Wiring breaks frequently so where it stops while running can not be estimated I got stuck on highway almost three times and once in a mall after watching a late night movie with my wife (This was not at all romantic) After washing of bike there is least probability of starting (I am afraid of washing). Initially I thought it is because of pressurized water by service center but now I used to wash...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

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