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Royal Enfield Customer Care

Royal Enfield (India)

(A Unit of Eicher Motors Limited), Tiruvottiyur High Road,
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:+91 44 4223 0400
Fax:+91 44 4201 1719
 
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Royal Enfield Complaints & Reviews

Royal Enfield - Defective Bullet Electra 350CC

User
 Nirbhay Sharma on Jul 6, 2015
Hi, I would like to make a formal complaint against the defective motorcycle I recently bought from one of the RE showroom. It's been only four and a half months I bought my RE Electra 350 5S and it's giving me a lot of trouble. Since day one, it produces a humming noise. After taking it to dealer and service centre I was told that this noise comes from taped but there is no way that I can get rid of this noise. After taking the bike for two services this problem still persists, then in 3rd month I had to refill the front left shock absorber and in 4th month front right shock absorber is leaked...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - failure to issue the Proper documents

User
 adroyal on Jul 1, 2015
Sir/Madam I purchased Royal Enfield classic 350 on 10-6-2015 with full paymest at Madanapalli Showroom. I requested so many times for Required documents to the vehicle till to date they are failure to submit proper documents to me due to this I am Protocol Problems with Police...
Complaint comments Read comments Complaint category Insurance

Royal Enfield - Non-delivery of our bike classic-350 cc at ujjain?

User
 shivani charupa on Jun 29, 2015
Myself shivani from Bhopal, my father who live in ujjain has booked classic -350cc bike at 10000rs nd the manager told that they deliver it in 45 days. Then after 2-3days an agent call my father nd told dat if they deposit whole amount for that bullet then he delivered it. But my father doesnot deposited the amount then after 45 days when we call in showroom they always says that our lot is coming but after we r waiting 3-4 month. Today when i call the manager then he says that we refund your money but we want bullet or taking our money with interest and we also have a receipt of deposit money ....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Service center never informed me about the manufacturing defect/Their Mistake till the warranty period was over.

User
 Devendra Oswal on Jun 29, 2015
Hello, I am writing this to complain about one of your service center i have royal enfield thunderbird 350 cc for about 2 years after i bought it during the time around the 2nd service i was experiencing sound from the tank when it got heavy for eg. when i filled the tank full i complained about it but the response was that it is normal as at that time it was not that bad i ignored it but gradually it worsened and after 4 services during the last service they tell me that it is because the inner part of the tank some kind of holder is broken. They took around 1 and a half year to figure that out...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - gear setting mistake

User
 Saifuddin Faizullabhoy on Jun 29, 2015
there seems to be a problem with the gear setting and because of that the tappets setting gets misaligned and there is more noise in the firing.I have taken it to the authorised dealer JSN Motors (Surat Gujarat) they have said to use the bike but the noise will remain the same.Please direct them to check the bike with care. Ths bike has done 280 km....
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Royal Enfield - Poor Electrical Wiring Problem in Thunder Bird 350

User
 RajeshatCC on Jun 29, 2015
I had purchased RE TB TS 350 in May 2013. (Rajesh: 8860573883) Just after six months of purchase it started showing the problem of electrical wiring. Following are the frequent occurring problems Wiring breaks frequently so where it stops while running can not be estimated I got stuck on highway almost three times and once in a mall after watching a late night movie with my wife (This was not at all romantic) After washing of bike there is least probability of starting (I am afraid of washing). Initially I thought it is because of pressurized water by service center but now I used to wash...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - Improper painting

User
 Sued firdous on Jun 28, 2015
I have complaint n showroom before 1&1/2 year before tat the paint s removing... But there s no response from showroom and company...( we r investing lakh of rupees in bike;but there s no quality in it). So please take sevior action n it... Due to mismanagement the company was closed before but now the same mismanagement has started. I m from hosur(TN) 9047047456...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield - faults and poor service

User
 Ak's Lyf on Jun 25, 2015
kerala state : trivandrum marikar KL 01 Br 6577 phone number 7736847055 after an insurance claim, my classic 350 being one year after purchase. Marikar panavila service centre. did not properly work on my vehicle leaving it with errors furthermore no kind of costumer care has been felt by your part ! the vehicle had fork bend and other complaints after a free service from marikar panavila....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - about knocking problem

User
 madan bhosale on Jun 25, 2015
my name is dyaneshwar pachpute. i am from ahmednagar, maharastra state.as i have a royal enfield 500cc .the vehicle no. is mh-16 bk 303. i want to tell you that my royal enfield is knocking again and again . my bike is in warranty .my bike is travrled only 4689 km .i told my problem to authorised service centre at newaskar auto ahmednagar.i am totally disterbed with this bike .so please take quick action against it.i am very unsatisfied with this service of royal enfield. my contact number is 9860117771 and my email is maulipachpute@gmail.com...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Thunderbird 350cc

User
 Pranay Kinra on Jun 24, 2015
From the day i purchased my bike issues arise everyday and none is there to resolve that. There is handle issue with my bike for which i have gone to mayapuri service station 5 times and they always assure me it will be resolved but till now it is problem with my bike . Now a issue arises which is quite critical, it is regarding my odometer, once it was changed because it got faulted and it took around 2 months to get it replaced with new one. now the odometer issue arises again, i am fed up with my bike . so i want you guys to contact me and make necessary arrangements and resolve my 2 issues as...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield - Delivered defective piece

User
 Mandeep Lal on Jun 22, 2015
Every month there is some or the other issue in my bike. I have been paying for every complaints. But now its really not tolerable. While riding the chamber got broke and they are asking for 35k to replace it, wherein the bike has a warenty for 1 year and i still have 2 months left. Regn. No. : DL3SCT8138 CH. No.: ME3U5S5C1EH025880...
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Royal Enfield - service was not proper [Resolved]

User
 vijayands on Jun 22, 2015
Sir My name is Vijayan D S I am from Chennai. As I have a Royal Enfield Thunderbird 350 the vehicle number is TN72AU5252. I have give service on last Wednesday (17/06/2015) on The Legent Motors in sanatorium, Chennai. But their service was not proper at all they gave the bike Thursday (18/06/2015) with the bill amount of Rs 5791 the invoice no is SINV4447151602592. On Friday (19/06/2015) I was traveling in the bike suddenly the back brake was not at all working after that I stopped the bike by using front brake. The next day I went to same service center I explained about the brakes service...
Complaint comments Read comments Complaint category Law & Civil Rights

Royal Enfield - My bullet classic 500cc is stopped agaun and again

User
 Rexhimanshu on Jun 19, 2015
My name is gopal sharma. I want to tell you that my royal enfield is shuting down again and again. My bike is in warranty. My bike is travrled only 16000km only. I told my problem to authorised service center at mohan nagar, gazihabad that is sangam enfields. I also purchased bike from there. Before some time is also a problem came of cylinder kit i changed that by service center. I am totally disturbed with this bike. Please take a quick action against it. If you not do that. You take my bike to on road and fire it. I am very unsatisfied with the service of royal enfield My contact no....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Engine noise problems crane over noise breaing fault

User
 Raju Suresh on Jun 17, 2015
Dear sir I purchase thunder bird 350 cc bike engine chasis no ME 3U3S5C1FB162790 U3S5C0FA67407 first service it self iam intimate to service centre and second services also same problem and record in cell phone engine noise again services centre 10 days my bike there my problem is not solved . ride 40 km over noise engine I buy 154000 money is more valuble please any solution please thunder bird is my dream bike 3 years I save my money after only I buy my bike...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - engine oil leak .painting removed , clutch wire cut

User
 d,anbarasan on Jun 15, 2015
the name royal enfield is only good but the product is not good after i brought the bike with in one week the engine oil was leking .till now the problem have not be sloved . when i was going in 30 km speed clutch wire is cut i dont no what will happen in 80km are nh road. not even one year have been completed tha painting was removed...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield - Faulty Manufacturing of Bullet Classic 350CC

User
 Gurudas1234 on Jun 15, 2015
I, Gurudas Laxman Kamath purchased Royal Enfield Bullet Classic 350cc, Maroon Colour bearing Registration no.MH 12 LR 7532 on 20.01.2015 from one of your Authorised Dealer BRAHMA Motors, Wakdewadi, Pune, Maharashtra. During First 500 kms as such there were no issues with the Bike. During the Second Servicing on 3500 kms during the servicing it was informed to me that the Crank wheel of Chain sprocket has cracked and was needed to be replaced. Further the Fork was also out as the vehicle was tending to move on the right side (though I had not met with accident even of minor nature nor the vehicle...
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Royal Enfield - complaint against company

User
 harpreet#singh on Jun 15, 2015
i owned a classic 500 cc bike in year 2013. i just done with 6500 killometes but i am facing the starting problem and other issues with the bike. our local distributor checked the bike and suggested me that there is a problem with kit of bike and smoke problem and need to repair. navyug motors took bike for more than ten days and chrged me 5400 inr. but bike again is not working and now i am facing starting problem and feul problem.now on checking company is asking that there is issue with fuel pump costing 13500 inr. now my questions is why there is need to change fuel pump in just 6500 kms. Is...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Fedup with the of Royal Enfield

User
 Suhas Poojary on Jun 14, 2015
Dear Synergy service I gave my bike on tuesday 9t june and today is 14th june still i m not received my bike with work completed. as its a Tank change with warrenty and small fitting in left footredge. On 6th they gave me replacement tank but that is not a new tank with scaratches and damaged tank i was returned to replace but sakinaka synergy service said they will paint that tank and they will give it back its almost 5 days and i m struggling to get my bike. Customer needs to reminf for everything. Today i visited non of them touched my bike for service. Pathetic service and i m sure...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - abu paint complain

User
 Manjesh P on Jun 13, 2015
worst paining of royal Enfield.. bec. whr ever u saw rush pots.. I brought my new enfield on 03-03-2015.. but dis my dream bike.. by brought dis bike den I cme 2 knw.. dis my worng choose in my life.. in service center nobody cn response correctly.. very sad 2 express dis thu.....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Clutch cable failure

User
 gvprasad84 on Jun 12, 2015
1. Date of incident - 11/05/2015 2. My contact no: 99414011785 My Clutch cable in Classic 350 got cut during driving in chennai at 8:30pm. I couldnt able to contact any of the service showroom as the working hours was crossed. I need this to be viewed seriously and change the clutch cable asap....
Complaint comments Read comments Complaint category Motorcycles & Scooters

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