Royal Enfield Customer Care

Royal Enfield Customer Care

Royal Enfield (India)

(A Unit of Eicher Motors Limited), Tiruvottiyur High Road,
Tiruvottiyur
Tiruvallur District
Tamil Nadu
India - 600 019

Customer Care Phone Numbers and Contacts

Phone:+91 44 4223 0400
Fax:+91 44 4201 1719
Satisfactory Rating
2%
Complaints
491
Resolved
10
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Royal Enfield Complaints & Reviews

Royal Enfield - Worst Service centers in Chennai for Royal Enfiled

User
 Lakshz on Aug 28, 2015
I have experienced a worst Service been provided in Service center, labour who are available in service center are not rectifing or solving the complaints which was given by us when we give the bike for Service, am totally unsatisfied with the I SPEED SERVICE purasaiwakkam, they are very worst in service, where they have replaced the rear disk caliber for a cost of 15, 000 INR but im unable to drive the bike after replacement, because the back wheel was jammed & not moving. when i tried reaching the manager PRABHAKAR he is very worst in answering the concerns, am not sure how he was selected as...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Manufacture deficit

User
 Appujohn84 on Aug 25, 2015
I bought a thunderbird 500 cc like 5 months ago. The day I bought I went back to the showroom in 3 minutes that the bikes break system is not working properly. They said it will b ok if it runs some kilo meters. It been 5 months I went to the showroom for 4 times with the same complaint the problem wasn't fixed yet. What should I do ? I almost went hit some one for more than three time because of the inefficient breaking system...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

Royal Enfield - Crack on the upper layerof fuel tank mouth

User
 arjun kumar 12 on Aug 19, 2015
Sir, i Arjun Kumar Brother of Ajay Kumar who have purchased Royal Enfield From Lovish Automobiles, Kathua (J & K) as on 01 Nov 2014 bearing Chasis No - EL 115330 . 0n 29 July 2015 i was filling fuel in tank i saw that the upper layer of fuel tank mouth is getted cracked and on 12 Aug 2015 when i go for fourth service of my bike at that time i complain to the dealer against the above said subject. He tell me that when Engineer come to my show room then i call u and only then after problem will be solved. As my Bike is in warranty period and main thing is that i am army person and have not long...
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Royal Enfield - Engine oil leakage from head, vibration, poor pick up tork

User
 Anu Singh523 on Aug 18, 2015
Sir, my name is anu singh and i bought my bullet electra black colour, chassis no. Me3u3s5coeh544666 engine no. U3s5coeh544666 model num. 861045 purchase 26 / 9 / 2014 but after 1 month my bullet have a lot of issue like oil leakage of engine head, poor pick up, vibration in my bullet at 6o kmph speed, i purchased my bullet shree mahadev agency noida sector 10 but there are no solution for my bullet and workshop owner not interested in my issues. Please help me...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - Bike Servicing

User
 Raja Gopinath K on Aug 16, 2015
Royal Enfield has a thinking that their part ends once the bike is been sold. There is something called Bike Servicing, which they are so reluctant to concentrate. I have owned quite some bikes of different companies but the worst and disgusting experience i had with Royal Enfield. Royal Enfield Mechanics are fit for nothing, they doesnt have even the basic knowledge of Bike Servicing. Then why does Royal Enfield need to have Authorised Service Stations? Just to make hell lot of money from the customers? or is this a business tactics to make profits for Royal Enfield? Royal Enfield if just making...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - Chassis cracked

User
 sabupaul on Aug 15, 2015
2011 model classic 350 chassis has cracked in normal riding conditions. In my life its the first time I hearing or experiencing it.Earlier I had a 97 model standard enfield did not face any kind of issues with it.New models are full of complaints. What does made like a gun means actually royal Enfield is cheating customers with the statement. I want the company to replace the substandard part that they fitted to my bike free of cost or give me a new bike.How can they make two kind of quality one for export and one for global....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Very much Upset with you services

User
 Shrehan Ashraf on Aug 14, 2015
I bought a royal enfield 350 cc from East India Agro Indus Pvt.Ltd three months back, I was so happy because this is 1 of the best bike I have ever bought but the experiences which I am getting from my bullet is really worse which is not expected.Unnecessary sounds are coming from the engines and I have already shown to your service centre (Austin Motors) they have fixed the problem but again it is started and now from most of my bike body parts is vibrating/shivering while riding (sounds). From your company any one should not expect this kind of lovely bike. After happened so many things I have...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Bike Performance

User
 mayanksrajpoot on Aug 13, 2015
I would like to share my experience with my Bullet Classic 500 . Its been only 6 months and i been facing problem since i bought . Chain set broken in just 4 months then lights, self start, kick start is also not working . On the sake of free services i have already spent more 10, 000 re yet . Their service center (Patparganj) also not co-operative ....
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - Chassis cracked

User
 sabupaul2002 on Aug 9, 2015
My 2011 model royalenfield classic 350 chassis has cracked and is now in the service centre.I was lucky to notice well before riding or else would have met with some accidents.I have never heard or seen any kind of this proble in any other bikes in a short period of time.When contacted the regional service manager for replacement he says the whole part and service should be bourne by the customer and company wont do anything.This is purely a manufacturing quality issue.I need the part to be replaced by the company....
Complaint comments Read comments [7] Complaint category Motorcycles & Scooters

Royal Enfield - Noise from engine

User
 Pradeep Garehate on Aug 6, 2015
Tik Tik Sound From Inside The Engine And Same Sound From Near The Headlight. I Am Talk About This problem many times but there is no response from the service center and dealer .my Bike Is 5-2013 Model .This Problem Is From first day when I bought my bike but Royal Enfield Give No Reponse....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Delay in delievery

User
 srtsrtsrt on Jul 31, 2015
I booked a Royal Enfield Thunderbird 350 cc blue color at tambaram showroom chennai in the month of February. They said itd a waiting period of 2 months but even today (31st July) it is not been delivered. They say it will be delivered only in the month of October. Every time we call the showroom there's no proper response...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Servicing

User
 Ankur Saxena199116 on Jul 25, 2015
Its now high time i should right to you, and if further no steps took to solve problem i have to place my file in court regarding customer act.
I am ankur saxena from navi mumbai, i have classic500, cyan colour purchased on 8th june 2013 from pratik motors, panvel, mumbai.
Its a regular amc service, service man blown up my ecu and giving arbitary explanations later he accepted and service in charge assured of replacement of ecu.
Its been almost 15 days since my bike is been standing in there garage no call i have received from them yet, i visited on wednesday 22, july2015,...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Desert storm fuel injector issue

User
 salman birajdar on Jul 22, 2015
Hi, I bought Desert storm dated 11/09/2014 from Platinum Auto, Fatima nagar, Pune, Maharashtra. According to me this is turning out to be the biggest mistake of my life. I spent Rs 1.75 lacs and all I have got till now is misery from your organisation. My bike came up with a defect of fuel injector soon in like 2 to 3 months. I showed up this issue to Platinum Auto service centre and they said theres no issue at first. But after struggling to even start my bike they said we will do something. They found some workaround and dont know what they did and the bike was working...
Complaint comments Read comments [1] Complaint category Motorcycles & Scooters

Royal Enfield - Defective bike received

User
 varunbajaj on Jul 22, 2015
Hi, -I have recently purchased a Thunderbird 350 stone Purchased the bike from HSR Services Lalbagh road Bangalore on 22-5-2015 -After my first service, I'm not able to get the initial pick up, the bike goes off frequently and it gives a very weird sound after crossing 50 and vibrates -The service center of HSR services in SR Nagar Bangalore told me that there is an air block issue and the required petrol is not reaching the engine hence the above mentioned problems are occurring Its been more than a week they say the parts are not available and asked me to enquire from the nearby showrooms...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - very lower quality of moter bike key

User
 AshishKumarMishra on Jul 21, 2015
Sir, I Was purchased a Royal Enfield Classic 350 CC motor cycle from Khurana Automobiles, C-29/69, Maldahiya, Varanasi-221002 (Uttar Pradesh) on 05-09-2014 as per Sale Invoice No.1338. my Engine No.U-355COEB524110 and Key No.2745. Your bike is very costly but you are using very low quality material at this time in the bike. Therefore your key is very small and very lowest quality. My both key are damaged (whenever twisted with handle and divided in two parts). I was using the duplicate key after making in market. Your key is very thin and small and poor quality. Please change our lock with key....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - White smoke from Classic desert storm

User
 DineshMudgil on Jul 20, 2015
Recently on 04/07/2015 I got My Classic desert storm to regular service and the Service center ( Lamba Enterprises, Tilak Nagar) told me that there is white smoke coming from the exhaust and this would require engine work which will cost around 25-30k. Details - The bike clocked ~14000KMs, purchased in July 2012, serviced regularly from authorized service center, hardly ridden and never been to a long trip, how can there be an issue of white smoke ? Royal enfield authorized service center( Lamba Enterprises, Tilak Nagar) is saying that the bike needs engine work and would cost 25-30k. Also, there...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - White smoke from Royal Enfield Classic desert storm

User
 DineshMudgil on Jul 20, 2015
Hi, Recently on 04/07/2015 I got My Classic desert storm to regular service and the Service center ( Lamba Enterprises, Tilak Nagar) told me that there is white smoke coming from the exhaust and this would require engine work which will cost around 25-30k. Details - The bike clocked ~14000KMs, purchased in July 2012, serviced regularly from authorized service center, hardly ridden and never been to a long trip, how can there be an issue of white smoke ? Royal enfield authorized service center( Lamba Enterprises, Tilak Nagar) is saying that the bike needs engine work and would cost 25-30k....
Complaint comments Read comments Complaint category Motorcycles & Scooters

Royal Enfield - Defective bike ( classic-350 cc) royal enfied

User
 Manojmann on Jul 17, 2015
Hi, Please be requested that I had purchased new bile of royal enfield classic 350 from the Manzil motors ( Gurgaon) haryana. After that I am facing problem one new problem, like shocker problem, brake issue and so many time repairs engine and fuel tank missing from the service centre but after the repairs, again i face the same problem. Currently now i am facing stearing problem ( BUBBBLING) I put the bike in service centre ( Manzil motors last two weeks but i am not getting result. I want to know that once i purchased new bike, then shall we face this suh type of problem . I want to some action...
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Royal Enfield - Not setisfied with servicing center Auto guides at panji, goa

User
 a yadav on Jul 17, 2015
Dear sir,
I had purchased a royal Enfield electra last month on 9 jun. After 500 km when I go to the service centre after two hours later that attend to me; I requested them ple u checed my veh & change my initial Oil. After four hour when I asked the service manager he told me ur veh is readdy bt when I check I found my veh isn't clean. I was totally upset and asked the service manager abt that bt the manager can't listen to me.. So i request to u ple traced out....
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Royal Enfield - Reg bike service isssue(Classic 350)

User
 naresg on Jul 17, 2015
Sir/Madam I Bought a classic 350 bike from southern motors(Anna nagar, Shanthi Colony), there was a noise issue(Cam Noise) on my bike, so i gave for service at Southern motors but till now they were not able to solve the issue, and too there response is not satisfactory, for your kind attention i am maintaining the service date on time, but still there is a issue.my bike reg no is TN 13 A 7030, classic 350(Black Co lour) Thanks and regards Gunasekar +91-9840458486 +91-9710622048...
Complaint comments Read comments Complaint category Motorcycles & Scooters

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