Complaint of TVS APACHE RTR 160 REFRESH, Bad Service of TVS showroom and workshop of M/s Surya TVS, Town Hall Road, Opp. Sub Treasury, Kunnamkulam-680503.
TVS Motor Company Ltd.,
K-23, Ist Floor, Lajpat Nagar,
Phase-I, New Delhi-83.
Sub:- Complaint of Motor cycle model No. RTR 160 Refresh, Engine No.OE4L82133729, Frame No. MD634KE4X82L32562, Key No. 0981, Vehicle No.KL-08-AP-7846, Grey Color.
I have purchased the above mentioned new motor cycle from your authorized dealer M/S Surya TVS, Town Hall Road, Opp. Sub Treasury, Kunnamkulam, Thrissur, Kerala considering the reputation and quality of your company vide delivery, temporary receipt no.315 dated 04/11/08 & receipt no.317 dated 06/11/08 and delivered the bike on 06/11/08. But soon I disappointed & frustrated as the vehicle gave frequent faults soon after the purchasing. I can't able to shift down the gear from 5ft. I soon complaint the dealer, but the complaint was attended on 06/12/08 ( First Service ) and some days after the same problem repeated, I handed over the vehicle to the company’s mechanic for service on15/01/2008. Still it've the same complaints & frequently, gear automatically shifted up and down without any action from me, while driving. I handed over the vehicle to the company’s mechanic for service on 23/01/2009.
You are therefore, requested, to kindly look in the matter personally as per the Consumer Act for service of the vehicle and verification new original parts of the vehicle according the reputation & goodwill of the company.
Parambathu Valappil House,
Copy to:- M/s Surya TVS,
Town Hall Road, Opp. Sub Treasury,
Phone:- 04885-226261, 220303,