| Address: | Mumbai Suburban, Maharashtra |
I have an Apache RTR FI. Overall the performance of the bike is very good but the parts & service is pathetic.Within 3 months after purchase the speedometer stopped working. I was informed it is not covered under warranty! And in any case the part is not available until a few days(which again will have NO WARRANTY). So I paid to get it replaced with my local mechanic who did it in 1 day WITH 6 MONTHS WARRANTY!!!
Recently I went to give the bike to Vijay TVS for servicing coz the bike would not stop accelerating even after releasing the accelerator, plus the fuel indicator is not working. He told me to go to Siddhivinayak TVS as "HE DINT HAVE THE EQUIPMENT TO FIX THE ISSUE". So I had to travel all the way from Borivali(east) to Goregaon(west).Siddhivinayak TVS got the deacceleration fixed but got a few scratches on my bike. They just kept silent after I complained about the scratches. They also did not fix the fuel indicator & just told me that it's due to less petrol in the tank. I told them that even when there is over 7 litres petrol the indicator still does not work but they kept saying that it's due to less petrol. He also told me that RTR FI parts are in shortage and there was another bike waiting for over a week for a fuel pump!
I really liked the bike but the quality of parts used and after sales service has led me to decide never to buy or recommend a TVS product again. Was this information helpful? | 
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Just goes to highlight the incompetency of the company. I had much better service from Bajaj(I previously owned a Pulsar 150).