My bike is not working properlty from the first day - TVS Motors Appachee 150 Cc
I have purchased a TVS Apachee 150 CC motorcycle on 21st June 2007 vide Regn. No. DL8SAH6668 from MCR Enterprised, Mangol Puri Industrial Area, New Delhi on my name (the unlucky day of my life). From the very beginning, the first day it was giving me a lot of problem, pressuring me to think, why I have made such a wrong decision to purchase a TVS product in life?
When I took delivery of the motorcycle from the showroom and made journey towards my house the gear was not working properly, gear was stuck and bike was not in position to move while driving within every half and a kilometer continuously and battery was not charged in full condition. At the same time, I went back to the showroom and told them the problem what I faced. After a little argument with the staff, they finally managed to charge the battery and have done some repair work on the gear box, the first day of the inauguration of the bike, it was about the company’s reputation and service want to fulfill the customer’s satisfaction. They even told me that the motorcycle has dry battery from the manufacturing unit and it takes the time to charge.
On 06th July 2007, I made the first service of my bike and near about two weeks have passed but the problem was same, the gear box and battery not charged fully while continuous driving between my office and residence, from CGO Complex to Rohini, and after complaining the same to the showroom they finally managed to change the battery with the new one, but every time an argument was made with me, but your are showing your customer satisfaction, which I deny the most. On the day of my Ist free service, they even changed my battery and some parts in the gear box of the motorcycle.
The tenure of the problem was not end yet, on the second free service of the motorcycle they even changed the silencer sheet, as a technical problem was occurred while driving the vehicle. From the first day of purchase of the motorcycle, I have made uncounted visits to the showroom for uncounted problems of the vehicle, but every time they assured me that now the vehicle was OK and you have never made any complaint in the near future.
Many a times, I managed to escape from the accidents during journey on the motorcycle, having lot of mental pressure on me, how I could make such a big mistake to purchase the motorcycle. While driving, now here came a new problem, engine was generating a noise.
On 10th October 2007, I went to the showroom for the 3rd free service of the motorcycle and noticed the problem to the showroom / service centre and again made an argument with the showroom / service centre staff for the problems, which were faced by me but they denied it and totally refused to not to make any change in the manufacturing defects of the product showing their inability for customer’s satisfaction.
The day, 17th October 2007, I came to my office in the morning in good running condition of the vehicle, but in the evening, when I made to perform the journey on the vehicle towards my residence, at around 7:00 pm nearby Punjabi Area, the gear of the vehicle was got stuck at 5th gear and vehicle was not in a position to make a move. But somehow, I managed to start the motorcycle and reached at home on the 5th gear, but the engine was got damaged.
After reaching at my residence, I contacted telephonically the concerned staff at showroom and conveyed the problem, but they totally denied and ignored me, again showing their inability for customer’s satisfaction.
Till yet the vehicle was parked unused / idle at my premises and cursing the time, when I was made the decision to purchase the TVS product.
May I request you to look into my problem and direct the concerned dealer to remove the defects and deliver the vehicle in good running condition after doing all the defects clear finally as the bike is within the guarantee period. Otherwise, it will compel me to take a proper legal action against the company and the dealer for the mental and financial harassment, which I faced from the day of the purchase of the vehicle.