TVS Motors, Bangalore, Bangalore, Karnataka - sold Manufactucturing defective vehicle
kmdbhavani on Oct 14, 2011
I have purchased TVS Streak on 21.06.2011 from Authorised Dealer Kubera Motors based at Bangalore. From day two i have been complaining regarding the no free movement of back wheel but upto date there is no rectification of the problem. Simultaneously i have registered a complaint at the Customer Care. Complaint Number from TVS Motors (4571) which had to be resolved within 24 hours. But there is also no response from TVS Motors. When i have approached the service engineer who is based at Kubera Motors have spoken fowl language towards me. And have not responded to my problem. Today when i have called TVS Motors one Mr. Gowri Shankar has assured me to solve the problem but upto late night today there is no resolvment of the problem. If TVS Motors are not able to respond within the stipulated time and provide the solution. It is a clear picture of running away from their responsibilities and also it equivalent to cheating the customers. The dealer so called Mr.Dilip of Kubera Motors (dealer) don't know how to handle the customers he says you can complain wherever you want it means the dealer is also running away from the responsibilities. He has to say that he doesn't has any responsibilities once it is sold. As the liability lies with the company,you have to contact the company itself. If both the dealer the company doesn't responds to the customer then where the customer has to go.
I have posted this complaint in the month of 22-july-2011.Still now the problem is not rectified . From July to As on date , they took my vehicle and every time ,they said it is resolved. But after taking the vehicle ,the same problem is there. If they cannot rectify the problem as an date that means they have sold defective vehicle and they are dragging the issue withou any resolution and seriousness from them. I have invested my money and iam sufferring with the vehicle as i have purchased a second hand vehicle which is having so many complaints. On day 2 of purchase of this vehicle ,i have asked them to repalce the vehicle . But they have not done that and gave false commitments and false servicing and bluffed the customer. This is very pathetic service from TVS and they are making the customer to suffer like any thing. I am kindly requesting the TVS company , I dont want this vehicle. Please return my money back.
The following are the details of purchase:
Invoice Number: 545
Dealer: Kubera Motors
Frame Number: MD626DG38B2C39359.
After Investing my whole savings for the vehicle. Bhavani
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