[Resolved]  TVS Motors — utility box crack during battery replacement

Address:

Kota, Rajasthan

TVS MOTORS

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ersandeepkumarmehta on Nov 14, 2012



SELF START BATTERY DEFECT
PURCHASED TVS WEGO ON 30/08/10 FROM FATEHPURIA MOTORS,KOTA, NO. IS RJ20/SN 2142. VEHICLE STARTED TROUBLE ON SELF START AND IN 5/6 SERVICE ( NEARLY IN FEB 12) IT WAS TOLD THAT VEHICLE HAS BATTERY PROBLEM SO BATTERY WAS REPLACED. AGAIN THE SAME PROBLEM ARISED IN AUG 12, THE COMPLAINT LODGED ONLINE TO TVS, IT WAS TOLD THAT THIS IS A DESIGN DEFECT AND COMPANY REPLACED BATTERY AGAIN. WHEN ASKED WHAT IS THE PERMANENT SOLUTION, IT WAS TOLD THAT COMPANY HAS CHANGED THE BATTERY ALONG WITH ITS MODULES IN NEW VEHICLES BUT FOR OLD VEHICLES THE BATTERY WILL BE REPLACED.
AGAIN THE SELF START PROBLEM STARTED FROM 1st OF NOV-12 AND THE ONLINE COMPLAINT LODGED , REFERENCE NUMBER IS 20752 DT 05/11/12. THIS TIME COMPANY SAID THAT THE OLD DRY TYPE BATTERY HAS TO BE REPLACED BY THE NEW LIQUID TYPE BATTERY WITH ITS MODULE AND BECAUSE 2 YRS WARRANTY HAS BEEN FINISHED THEY CHARGED RS. 1236.00 FOR THIS CHANGE.
IT IS SUBMITTED THAT DESPITE KNOWING THE MANUFACTURING BATTERY DEFECT, COMPANY REPLACED THE DRY BATTERY TWO TIMES DURING WARRANTY PERIOD WHILE THE SAME PROBLEM HAS BEEN RESOLVED IN NEW VEHICLES . AS SOON AS THE WARRANTY PERIOD FINISHED COMPANY CHANGED THE MODULE & BATTERY ON PAYMENT BASIS.
IT IS REQUESTED TO GIVE DUE RELIEF FOR THE TROUBLE AND MISCHIEVIOUS CUSTOMER CARE KNOWINGLY
Comments
Nov 20, 2012 by

ersandeepkumarmehta


Further got call from TVS through Mr. Subramanyam Sinha on 17/11/12 and then on 19/11/12 and he told to contact to Mr. naushad at Fatehpuria motors, Kota for submission of battery and bill for rectification of complaint and any problem. I submitted both the items today 20/11/12 at 10:15AM, but the further decision was hold because of mail requirement from TVS.
But it is my bad luck that today when i opened my seat for handing over the old battery A crack was noticed near three bolts in utility box where the mounting of new liquid battery bolted. When I told Mr. Naushad that this has been developed during replacement, he said that it is due to customer fault.what a pity?
Will attach the photo of that crack later as instantly no camera was available.
Nov 21, 2012 by

ersandeepkumarmehta


attached herewith the photo of crack done during battery changing.

Nov 22, 2012 by

ersandeepkumarmehta


the crack photos are now attached.

My part complaint resolved but remaining part pertaining to dealer M/s Fatehpuria Motors, Kota remained unattentive.