Tata Indicom — Undignified inhuman behavior of Senior Staff

Undignified inhuman behavior of Senior Staff
With Deep Grief and Painful Heart I am bound to write such letter to you.
I am a user of two prepaid, two post paid, Photon and Two USB Internet of your reputed brand.
Since last couple of days my marketing Head Mr. Vikrant Ragav was facing some problem with PHOTON.
We complaint regarding this and we received a call from [protected] on 19th May 2009 asking us to come to Tata Indicom office, Situated at F FORT Building, Guwahati so that the problem can be resolved
We reached office at around 5:30 pm and we were escorted inside the office. I was accompanied by Mr. Ragav and Mr. Anuj, My Partner.
While we were waiting for the problem to be solved one Mr. BIDYUTPAL BORA, came near us and started shouting at us. He blamed us for loitering without reason. When we said our problem he again shouted at us and asked us to get out of the office. When we tried to explain our stand he got hostile and even threatened for dare consequences.
And this happened in front of all the office staff.
He treated us worse than a thief. And we went inside only after your executive swapped the I card.
This is entirely inhuman and unexpected behavior from your staff has put me down.
I am surrendering all my TATA INDICOM connections and request you to kindly look into the matter so that others don’t get humiliated.
Tata’s name has always been taken with dignity in this country but this few people are leaving no stone unturn to spoil the same. A rotten fruit in the basket is dangerous.

Sub: TATA Indicom Dial-up connection not working since 13/08/09. The numbers 66566350; 172226 not working at all. Gross misbehavior by Mr. Praveen {who responded to the num [protected] and whose supervisor is Mr. Tarun (phone num #[protected]}

1. I, have a dial-up connection, which is not working since 13/08/09. Every time I try to connect through the dial-up connection, it displays “Remote computer not responding”. Despite many complaints no resolution has occurred till date.
2. Every time I try to lodge a complaint at the customer care department, I am asked to reset my PC configuration. I myself am a computer literate and despite telling customer care official what they should look for (which is a backend problem), they simply ignore it and the problem still remains unresolved.
3. As the problem remained unsolved, I asked for the nodal officer’s number, Shrividya Iyer ([protected]), who, I am sorry to say is never available. The phone simply rings without anyone responding. The TATA Indicom site, I am sorry to say does not give any numbers of Managerial level personnels.
4. I first lodged the complaint (C.No. #[protected] on 13/08/09. Without any intimation to me I was told yesterday by Mr. Santosh of customer care that a Mr. Srikant had closed my complaint after informing us. No such intimation was received by us, yet the complaint is closed without any resolution.
5. Yesterday (27.08.09), I again lodged a fresh complaint with Mr. Santosh (C.No. #[protected] giving all my details (cell numbers which earlier was not noted despite giving it) so that I can be notified as soon the problem is rectified.
6. Today, (28.08.09), again I tried to call up the nodal officer Shrividya Iyer, and one Mr. Praveen responded. He was extremely rude to say the least. Instead of listening to the problem, he categorically stated that “We are here to provide the connectivity. If any problem happens we are not responsible for it.” The irony of the matter is Mr. Praveen does not realize that one cannot have proper connectivity if the backend server does not work. I do not know in what capacity he is working there but definitely he does not know what he is doing. My father, who is a retd. computer engineer of DOT, told Mr. Praveen, where to look but instead of graciously listening to him, he started yelling at my father. When I tried to speak to him, he simply disconnected the phone. I have tried so many times after that, he has kept the phone off the hook.
7. I myself have worked in private companies and we are taught the adage that the “Customer is always right” but am sorry to say, your company does not even teach your employees the basic decorum of how to interact with customers. This incidence has shattered the image of TATA per se. My brother worked with TATA steel at Jamshedpur during JRD’s time and had given a glorified image of TATA. Seems that with JRD’s passing, the glorious days of the TATA’s are a thing of the past.

m also thinking of joining tata(taking conn).but what this???????????