Universal Travels — Worst Bus service by Universal

Address:

Tamil Nadu

I booked a bus tickets online through http://redbus.in from cuddalore to Chennai for my brother (travel date: 2/9/2011-Yesterday). The service provider was Universal travels. Bus departure time was 6.30PM as it is mentioned in the ticket. But he went to the travels place at 6.15 PM itself. Travel peoples claimed that bus went at 6.00PM itself which is wrong. They have asked him to board another bus and they assured him that they will change the bus from another place. At night 11 or 11.30 PM he got his actual bus. When he entered inside the bus, he found that the seat reserved on his name already given to some other person. When he asked there was no response from bus person and they asked him to travel near bus driver. I have booked sleeper berth in that bus for him. He lost his sleep and peace. He spoke to bus person about his seat. But he was not issued my reserved seat. He was helpless at that time. They should be banned from running bus service. Attached ticket print screen for you kind reference. Sir, Pls help me what to do here.