Nokia — Very poor service, Infact fooling customers | |
To: Nokia Service Head, India Dear Sir/Madam, Since july 2008, I have been facing problem with my Nokia 5610 mobile phone which is still under warranty. I have made many rounds to Nokia Care, written mails, called at 30303838, but nothing happened. I patiently followed every step which Nokia asked me to do. But my problem is not getting solved. Nokia seems to be fooling customers in after sales service. There is no responsible contacts to whom we can escalate our problem. As a customer I feel cheated by Nokia. After repeated unsuccessful services I requested them for a Handset replacement, but there is know one ready to listen. Everytime they ask me to submit my handset to nearby Nokia care and after a week I get the same handset back with the same problem. Its now not the issue of phone exchange... I can get a new phone also... but its now the question of Nokia taking its customer for a ride... I am determined now to prove that Nokia is fooling people by selling inferior quality mobiles in India and then does not provide proper service. If Nokia thinks it can easily make fool of an Indian customer... than you are wrong. I am fed up of their hollow promises and Nokia has troubled me a lot... I have no time to spend running to Nokia care and return with the same problem... I hope there is someone who will listen to my complaint and get it fixed, and dont allow these MNC companies fool our fellow Indians -Rajat Goel Was this information helpful? | |
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+91 12 4483 3000
+91 22 6776 9000
+91 33 4006 2264
SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
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Rgds,
Kamal Rawat
Reach# [protected]
----- Original Message -----
From: "Kamal Rawat" <kamal.[protected]@newgen.co.in>
To: <[protected]@nokiacareindia.com>; <[protected]@hcl.in>
Cc: "Amit Aswal" <amit.[protected]@in.ibm.com>
Sent: Wednesday, January 21, 2009 4:27 PM
Subject: Handset Problem
>
>
> Dear Sir/Madam
>
>
> I have NOKIA 5610 Handset since 15 Jan 2008. But unfortunately, My
> handset is being replaced/repaired 4-5 times during warranty period itself
> because on
> one problem or other.
>
> I have trusted on Nokia because Nokia is undoubtedly the Market Leader in
> this segment and well known about their service and reliability. But I am
> feeling tremendous problems with my handset for alst 6 months and I am
> facing lots of problem due to this.
> Problem are :
> (1) Broken music slider( however i do blame myself for the same..but this
> should be a shame to design engineers of this phone for recommending such
> a fragile slider.
> (2) The recent problem is that I am not getting any kind of display, even
> I tried to remove the battery, and put it back in result is that i got
> inverted (upside down) display . after some time no display problem
> persists ..screen becomes dark BLACK and then after some time its work
> normally ...
> (3) Noice when music running
>
> so pls ensure this time that handset problem does not occur again as the
> warrenty period only remaining one month
> I am already submited my Handset at your Nokia care (E-3, L.G.F.,
> Main road Kalkaji) Service Centre.
>
> I request you now please Resolve my handset Issue.
>
> Details are :
> My Ealier Job Sheet NO : (30/April/2008)
> Document No: COC /1500/[protected]
> Jobsheet No : [protected] .
> Jobsheet date: 17/01/2008 .
>
>
> Current Job Sheet NO
> Job Sheet NO :[protected]/090120/29
> IMEI NO : [protected]
> Product Code : 0552249
>
>
>
>
> Thanks and Regards
> Yours Sincere Customer
> Kamal Rawat