Vichare Courier — Seeking service from Vichare courier

Address:

Thane, Maharashtra

Consignment number-CL0567726
The Vichare courier, Today i have received call ( [protected]) from Vichare courier AG services Bhyander, regarding docket to be delivered at my residential Address
I am so frustrated in terms of seeking service from Vichare courier.they are not able to delivered my docket just 1 km away from their office
1> why Vichare courier take responsibility of Delivery of such docket where they are not able to provide services,,,?
2>If the full charges are charged by Vichare courier for Delivery/service then why sud they asked customer to received docket from office address..?
3>i am not staying in slum area my address is (MUNISH CLASSIC-F-702.INDRALOAK PHASE-3,OPP-ORANGE HOSPITAL >BHYANDER EAST.410105 ) then what is the problem to tress the address......?
4>Why Vichare courier appoint such Franchises who are not capable to provide satisfactory services to customer
Hope Revert regarding ASAP

Thanks,
KALPESH PHULARE