[Resolved]  Videocon D2H — Fraud- Incorrect deduction- Customer Care Lying

Address:

Pune, Maharashtra

Dear Authorities,

My customer ID is 30**9922.
I have purchased Videocon d2h 6months back.
1) I didn't receive any sms/ message on the TV regarding service expiry.
or Videocon d2h didn't communicate about service expiry so that they can charge wrongly.
2) Instead Videocon charged me 75 Rs extra without any written/telephone communication
3) Paper bill/ E-Bill is not provided (Illegal way to charge customer)
(I-T department please look in to this.)
4) Customer Care(CC) mean behaviour not at all concerned. Very misleading and offering wrong information.
5) Even after speaking with CC for 1/2 hr so, no resolution on the complaint.
6) After every 2 minutes videocon CC puts call on hold for 5 minutes.
7) If CC doesn't know solution, he/she ends the call at his/her will.

Could anybody suggest how to switch to Tata Sky or any other descent service provider.

Suffered VideoconD2H customer.