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Tata Sky Customer Care

Tata Sky Ltd.

3rd floor, C-1, Wadia International Centre (Bombay Dyeing), Pandurang Budhkar Marg
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:1-860-5006633 [Toll-Free Number, except MTNL]
 1-860-4256633 [Toll-Free Number, MTNL]
 
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Tata Sky Complaints & Reviews

Tata Sky - Fraudulent selling by Tata Sky and No installation even after a month

User
 pmsinghvi100 on Nov 1, 2014
Hi, Recently Tata Sky representative through Appco (Who had Tata sky i-Card) had visited my home and sold me a HD Zapper plan. He explained the plan and package and informed us that Tata Sky verification division will call me to confirm what plan / package has been offered to me and also Tata Sky will be installed at my home in 4-5 days. I was also informed that should there be any issue with the plan / package, I will be returned my cheque. Next week got call from Tata sky for the installation and when I enquired about the plan and package, there was no information provided by the representative....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Tata Sky - Installation of dongle without informed consent

User
 Kaur jatinder on Oct 31, 2014
subscriber ID 1120066400 in the name of jatinder kaur was upgraded to HD plus connection from HD connection on 12th october, and a multi TV connection was also installed. During the installation a dongle was attached to the HD plus set up box. I was never told that i will have to pay for the dongle. So as soon as i got to know the deduction of 300 rs from my account, i lodged a complaint, and talked to the custmer care service of tata sky. Since then i have talked to so many people, and still my complaint is not taken care of. This has definitely caused me a huge loss of time and energy, since i...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Tata Sky - Is this service really from the reputed Tata House?

User
 Govindan Raghavan on Oct 31, 2014
About 3 months back, we had requested a HD+ upgrade to our set top. Installer that visited our premises surreptitiously installed a VOD service...we realized this and asked for the service to be discontinued and lost Rs.300 in the process for a USB WiFi dongle that had been bundled with the VOD service. Complaints on this unwanted "upsale" by the installer fell to deaf ears. Just the other week, we wanted to discontinue our second TV connection. Tata sky tells us that it is the HD+ service that will be disconnected (we paid Rs.4999 for this new set top box), since the installer had configured...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Tata Sky - additinal pack of active cooking without consent

User
 naggykammy on Oct 31, 2014
Dear Sir, Our Subscriber Id is 1007571142 in the name of Neeta Narayan Kamath a resident of Mumbai 35/2, Piroja mansion, opp Grant Road rly stn, Mumbai-400007. We have been bearing the brunt of paying 30 Rs every month for the active cooking package which we have not subscribed for.We tried contacting your customer care on several different ocassions but to no avail.Every time they say they would look in to the matter but it ends just there without the problem being resolved for the last 6 months now. We request you to kindly look in to the same and resolve the problem at the earliest.We...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Tata Sky - Miss Behave with me

User
 Sanjib Barman on Oct 30, 2014
I recharge 50 to tata sky but my recharge failed but cut my bank account balance...than i contact custumar care but he wait me long time and he order me that if u know the information just stop your voice and he Was hang my call with big fuunnyy thank u....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Tata Sky - After recharge Rs.327 balance is showing but no channel is working

User
 bappai on Oct 29, 2014
My Tata SkySsubcriber ID No. 1043309291, After Recharge Rs. 327 on 29.10.14 balance is showing but no channel is working, I have already mail to help@tatasky.com they provide me a request number that is 1-33646013602.and tell me Our representative will get in touch with you within 24 hours. Kindly solve my problem....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Tata Sky - pathetic customer service, absolutely diabolical !!

User
 avik_chelsea on Oct 29, 2014
my subscriber ID: 1098825910 I have chat with one of your representative Vineet kumar (chat ref: 1741316 ), who doesn't have a courtesy to acknowledge my request at the first place. my payment was due on 30/10. i requested him to extend my payment date on 31 oct due to my financial difficulties only for this time around, and i have also told your agent that, i always make the payment on time and never paid late till date. this was the first time i have asked for a day extension on my payment since i have taken the connection from you. i was hoping for a positive response, however, your moron...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Tata Sky - automatic activated channels and locked that for 3 months

User
 sughosha on Oct 29, 2014
Sir, My Subscriber ID : 1095530166, Subscription Package as follows which is showing recently on my account: Base Pack Dhamaal Mix (Monthly) Rs. 230 Free Regional Packs Bengali/Odia (Monthly) FREE Hindi (Monthly) FREE Add-On Packs Kids (Monthly) Rs. 55 Actve Packs Actve Vedic Maths (3 Months) Rs. 5 The last one (Active Packs) which is not requested by me, they forcefully activated and the subscription money is deducted day basis from my account. When i want to contact, the system is so lengthy that my mobile bill is going up .They don't have toll free number. Please do the justice....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Tata Sky - VISITING CHARGES

User
 kavipul on Oct 29, 2014
WE HAVE SUBRIBED FOR 6 MONTHS WITH HD CHANNELS . BUT SINCE YESTERDAY WE ARE NOT ABLE TO VIEW HD CHANNELS ALL OTHER CHANNELS ARE CLEAR. ON MY COMPLAINING THE SAME ON HELPLINE NUMBER, THEY DEMANDED VISITING CHARGE OF RS.175/- WE ARGUED AS WHEN ALL OTHER CHANNELS ARE OK, THE REASON WHY VISITNG CHARGES TO BE PAID. WE REQUEST YIOU TO HELP US IN TEH MATTER...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Tata Sky - Insert Digicard in display getting.

User
 S_srinath on Oct 28, 2014
I am Srinath Frm Avadi, Chennai, Tamilnadu. while program going in T.V. suddenly it gets turn off. TATA Dish Setup box Switched off. IN Display it comes lik insert your Digi card properly. Subscribe ID is 1103307821, my Contact Number 9840133325....
Complaint comments Read comments Complaint category House, Apartment Rental

Tata Sky - Customer carte executives are not efficient

User
 ali.zeeshan@live.in on Oct 28, 2014
I am Rajeev Kumar a Tata Sky user(1100912896).In last 4 months 3 times i had to call tata sky engineers for the issues that can be easily solved on call itself and evertime they are charging money 170 Rs unnecessarily.I am very much disappointed with your services and also planning to change the service provider.Last time i had issues where i am getting no signal.I had clearly explained tata sky executive that i had connected USB and after that when i am connecting Tata sky i am not getting the supply.He is not able to tell me that i had to change the TV source to AV1 for Tata Sky to work and for...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Tata Sky - not providing service

User
 bhaskarpothal on Oct 28, 2014
I have subscribed for annual mega SD pack for subscriber ID My subscriber ID 1046859003 with package validity up to 14 Jun 2015. As per the terms service should be provided free of cost. I have complaint for no signal on 20 Oct 15. But till date i.e. 28 Oct 14 it is not attended. Everyday I am calling their helpline and getting answer that issue will be resolved within next 24 hours. I request that if service is not provided in time, the amount I have paid for the package Rs 5800 and other balance in my account may be refunded at the earliest. So that I will switch over to some other network. Thanks...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Tata Sky - Charge against damaged disc and antenna due to HUD HUD

User
 Jyotimukho on Oct 27, 2014
Sir, having failed to lodge my complain on line due to poor conectivity, I informed one of your service team who were attending an damaged antenna by complete replacement to my neighbour, to help restore my set . The gentleman informed that my antenna need replacement and completed the job for a payment of Rs 1000 ( one thousands) . I later on came to know from my friends that in their case NO PAYMENT was required for new set as they directly talked to some concerned officer of tata sky . My ID no is 1122913724 . Name of technician who took money ---MR VENKAT, ph no 9032212656 attached to your agency...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Tata Sky - Connection Problem

User
 Nankar on Oct 27, 2014
Hi I had been complaining about frequent failure of Tata Sky connection.. in last 4 months I had faced this problem thrice.. In July and August there was no connection almost for a month... Now since yesterday there is no connection and given complaint twice but no action.. Complaint reference No.FF3EV7T...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Tata Sky - customer care executive not responding

User
 Divyesh A Patel on Oct 27, 2014
i am Divyesh Amrutlal Patel, TATA SKY consumer id no. 1014966475. MOB. +919879613757 I have problem regarding my multi TV connection. I called the TATA Sky helpline for the same 15 days ago & they provided the executive of Vapi branch for the same. I am calling repeatedly on the executive"s no. +918306089479 from last 15 days & he is not coming for correction of the problem. I hadn't get my TATA Sky multi TV connection service yet & more shocking news for me is that they have deducted the service visit charges from my TATA Sky account, even though their executive hadn't visited...
Complaint comments Read comments [1] Complaint category Appliances

Tata Sky - New Connection/ Subscription period

User
 sandipgoel on Oct 27, 2014
Dear Sir, I recently bought new connection of Tata Sky with full payment of one year of Rs 4250 however my connection was activated on 9th Oct 14 and my due date is coming as 5th May 14. I tried to contact you severally through your customer care number however never able to reach beyond automated route. Kindly get back to me urgently my registered mobile number is 9810741090 and customer id is 1137756712. Again I got activated Music active chanel no 650 for a day however not able to disconnect even after four days. Kindly get this deactivate immediately. I do not want this any more and...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Tata Sky - WRONG PACKAGES SHOWN AT THE TIME OF RECHARGE

User
 alokrungtaji on Oct 27, 2014
Dear sir ref: customer id no. 1019979036 i would like to state that i had recharged after seen packages as displayed in tata sky site, name of package that i had recharged for one year is SUPREME KIDS and in above packages tata sky described in his portal that above pacakge contains 117 SD channels along with 11 HD channels but after recharged NO ANY HD channels open at my TV regarding this when i contact with tata sky help line they told me for HD facility i have to pay additional subscription ie. rs.125 pm. when i told there is no any ** mark or any term condition shown in advertisement, and...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Tata Sky - Not eceiving Signals

User
 satish 359 kumar on Oct 27, 2014
My Customer I 1124815216. I have given complaint 10 days before by phonically on customer care, he assured me that within 96 hours our reps will come to rectify the problem. On 20 Oct I received one sms on my registered mobile that give missed call on given no, I follow same, but your reps not come. On 26 Oct again I contact to customer care he told me your complaint turn down he given the logic that your house was closed (that is totally false statement because my house was not closed for single minute). I want try to contact your customer executive but he did not connect me. So please rectify...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Tata Sky - transfer of ID

User
 ashwinikumarbakshi on Oct 27, 2014
please refer Request Nos 1-33473031249 of 23 oct and 1-33575369049 dt 27 oct ...the first request number was given to me after 5-6 days of my requesting and asking for transfer of ID ...till one assiciate told me that there is no request from me... today I am told that I have to wait for 72 hours ...i have no problem waiting .request is to train your staff to know the solutions rather than telling a customer that ID cannot be transferred or someone suggested that buy a new package for new ID, then I was made to speak to supervisors twice but to no avail...The customer service needs a push because...
Complaint comments Read comments Complaint category TVs

Tata Sky - Restoration Of Channels & Unlocking Signal

User
 Akhil Kocherlakota's on Oct 27, 2014
My Name Is R.Rajeswar Rao & My Id No Is 1036957676 & My Mob No :9492639674 Land Line No ; 0891 -2781597Address Mig -i/343 APHB Colony Pm Palem Visakhapatnam -48 Not Getting Annual Pack Channels Since Long. Tata sky Insisting Me To Renew Add On Channels & Pay For it . Till Such Time, My Regular Annual Pack Cannot Be Given & They Have Stopped The Signal & My Tv Became Defunct . This Situation Continues For the Last 15 Days Wen i Talked To Them They Promised Me To Depute Technician To My House .Accordingly, a Message Is Given To Me On 22 Oct -2014. After Long Wait Neither Ur Authorised...
Complaint comments Read comments Complaint category Computers & Accessories

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