Tata Sky Customer Care
Tata Sky Ltd.
Satisfactory rating: 1%
Submit a Complaint
6363
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
3rd floor, C-1, Wadia International Centre, Pandurang Budhkar Marg
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
[except MTNL]
350
196
[MTNL]
132
92

Additional info
Contact Details & Contact Form

Help Center

Andhra Pradesh
Postpaid +91 92 4600 0121
Prepaid +91 92 4601 2524

Assam
Postpaid +91 92 0700 0121
Prepaid +91 92 0701 2524

Bihar
Postpaid +91 92 3400 0121
Prepaid +91 92 3401 2524

Delhi
Postpaid +91 92 1000 0121
Prepaid +91 92 1001 2524

Gujarat
Postpaid +91 92 270 00121
Prepaid +91 92 2701 2524

Haryana
Postpaid +91 92 5400 0121
Prepaid +91 92 5401 2524

Himachal Pradesh
Postpaid +91 92 1800 0121
Prepaid +91 92 1801 2524

Jammu & Kashmir
Postpaid +91 92 0500 0121
Prepaid +91 92 0501 2524

Karnataka
Postpaid +91 92 4300 0121
Prepaid +91 92 4301 2524

Kerala
Postpaid +91 92 4900 0121
Prepaid +91 92 4901 2524

Kolkata
Postpaid +91 92 3100 0121
Prepaid +91 92 3101 2524

Madhya Pradesh
Postpaid +91 92 2900 0121
Prepaid +91 92 2901 2524

Maharashtra
Postpaid +91 92 2500 0121
Prepaid +91 92 2501 2524

Mumbai
Postpaid +91 92 2000 0121
Prepaid +91 92 2001 2524

North East
Postpaid +91 92 0600 0121
Prepaid +91 92 0601 2524

Orissa
Postpaid +91 92 3800 0121
Prepaid +91 92 3801 2524

Punjab
Postpaid +91 92 1700 0121
Prepaid +91 92 1701 2524

Rajasthan
Postpaid +91 92 1400 0121
Prepaid +91 92 1401 2524

Tamil Nadu
Postpaid +91 92 4400 0121
Prepaid +91 92 4001 2524

Uttar Pradesh East
Postpaid +91 92 3500 0121
Prepaid +91 92 3501 2524

Uttar Pradesh West
Postpaid +91 92 1900 0121
Prepaid +91 92 1901 2524

West Bengal
Postpaid +91 92 3300 0121
Prepaid +91 92 3301 2524

View More Information...

Submit a Complaint
Satisfactory Rating
1%
Complaints
6363
Responses
0
Resolved
39
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Tata Sky Customer Care related pictures (342)

Tata Sky Complaints & Reviews

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Tata Sky — Untimely deactivation of add on connections

 RamanGupta9900 on May 6, 2016
I have a tata sky connection id 1032066852. On june 18th 2015, i had paid rs. 12560/- towards activation of their mega hd annual pack + star world premiere annual pack and 2 add on connections with the annual pack. After the payment i got the call from their customer care and they had confirmed the packages had been activated as requested.

Now in the last week they had de activated the add on connections and told me to recharge the account, when they are supposed to provide the service till 17/06/2016. I had lodged the complaint to their customer care and they told me that the add...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Not installing in my new house

 arpan.kumar on May 6, 2016
I had requested for the installation of Tata Sky in my new house on 3rd May, 2016. Till now, no one has come to resolve the issue. I have called the Tata Sky helpline numbers almost 10-15 times, but each time, they assure me I would get a callback within 2 hours and my issue would get resolved within the day. But, neither of them happened. I am fed up with their false commitment and their service. I am warning if it doesn't get corrected within today, I will have a case filed against them.

My Customer details are -
Subscriber ID - 1138744813
Customer Name - Arpan...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Changing of set top box

 Merlin nadar on May 5, 2016
The adaptor of my Tatasky HD got burnt and it got burnt at the slot which is connected to the Set up box. I believe that the set up box has also got burnt. I lodged this complaint on Saturday morning 30th April at Customer care centre and I was told someone will call within 2 hrs. The complaint details received in sms as ( Greetings from Tata Sky. Your Work Order reference number is:OJ2Z2WT.You will receive a call from us within 24hrs). I got a missed called alert from +91 97-02-326190, I called back to that no and I was told by him that the complaint was lodged against relocation. Again I called...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Cheated

 Paul Sumit on May 5, 2016
I have taken a new connection from a dealer of tata sky. Installation is completed, however it was told to me to do recharge of rs.1271. I have done the recharge... And its more than 48 hrs .. My services are not active ..And no one least bothered about it from your tata sky. ..I called up dealer / service center/ call center ... No one able to resolve my issue ...I lost my money for crap box provided by guy with no bloody service.

Customer id in dispute:
1189512880
1189217498

My ph.# 8411916261

I will make it a point to take issue on social...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — 2nd tv connection not working

 Jayee.arg on May 5, 2016
I'm not getting subscribed channels in my 2nd tv since past 2 days. I have paid till feb 2017. Your call centers are highly unavailable. It puts you always wait for 10 minutes. Even after waiting for 10 minutes, it tells you to wait for 10 minutes. Totally unprofessional and frustrated services.
By luck i got a chance to speak your call centre and they have asked me to be in front of my tv to address the issue. This guy asked me that i'll get a call at 8 pm but no one called. I again tried reaching your helpline but results are same. I have to wait for 10 minutes even after being on line...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Unable to get tata sky services

 shruti. dharwadkar on May 5, 2016
This is to bring to your notice that inspire of being a privieled customer of your organisation i am extremely dissapointed with your services. I have put in a, request for relocation of my tata, sky dish since last 5 days, and have got a very poor response. Inspire of calling up your customer care several.Times there has been no action taken. They are not in a position to.Take any decision.If i am not able to get a connection i request you to kindly discontinue our service to. Tata sky and give us back our annual subscription. Kindly do the needful at the earliest.
Thank you.
Shruto...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Unethical behaviour. Stopped services without money refund. Cheater and thief — shame shame

 Samanvay1 on May 5, 2016
Tata sky has gobbled up my money of balance subscription
They charge false charges
They are irresponsible and lack maturity and patience to understand the problems faced by customers.

Below is detailed report of events:
On 04th may 2016; tata sky suddenly has deactivated my account and stopped my services. My account number is 1091861920.
On 30.04.2016; we logged a call since there has been repeated blank screen due to poor reception. Tata sky has provided a common connection to our society of 30 odd people an all were suffering this problem from past 02...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — Deficiency in service and to get back amount illegally taken by tata sky

 Prasad Dhawale on May 5, 2016
Tata sky do not drop pay channel i.E. Ch.No. 408 star sport 3 since 14/04/16 after reperted demand and written complaint to their customer care and fraudulently earned money.
I want to drop chanel no 408 and get back amount immidiately.

Customer:
Adv. Prasad dhawale
Kale file dhawale wadi
Near hanuman temple
Washim tq&dist washim
Tatasky id 1032630640...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — Non receipt of channels

 Krupanandu on May 4, 2016
Subscriber id- 1139823387. Complained Tata Sky about not able to view few channels which are part of my package(sports hd)Like-254, 326, 327 etc. Customer care said they will send engineer(chargeable basis). All they did is to call and close complaint even without checking with me. This is horrible, we are paying subscription for services which we are not getting . This is very bad customer experience from Tata Sky ..is there a way to get my subscription back for
The days i not able to view channels ?...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Transfer from mumbai to goa id no: 1059711760/ mobile no:9867375815

 anitaantao on May 4, 2016
I have moved my residence from mumbai to goa. On 30/4/2016 I had phoned helpline and informed that I would like to transfer my connection. I was given a reference No; Work order OJ 58 X 4Y. On 01/05/2016 your technician visited, unfortunately as it was labour day ( Holiday) terrace of my building was locked. Technician promised to come the next day, i waited whole day on 2/5/2016 and 3/05/2016 no one came. however i got an sms stating that my work had been completed...this is totally wrong. Therefore i phoned helpline again and was given new work order ref no:OLOWEQY. within few minutes your representative...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — It has wrongly added one pack for 59 without my consent the same may be dropped immediately

 tdkashav on May 4, 2016
I received a telephone call from tata sky. it asked my name and then told that there is a new channel of tata sky .the called did not ask for my consent and disconnected the phone No.911409340486.after some time i received a sms from tata sky that a new channel has been added at 59/-p.m. I contacted the person who had installed the tata sky set top box but he told that i should contact the customer care . i have been trying but to no use. no one is picking the phone and the response is that this line has been closed. this is not expected from a reputed company of the status of tata sky. I request...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Tata Sky — Faulty set top boxes

 Aram5572 on May 4, 2016
I have a tata sky + connection. Consumer id 1036818779. The set top box stopped responding and was replaced by the repairman after charging me 900 rupees on march 12, 2016 (Transaction id - nd7v0e4). The new replaced set top box started giving problems and stopped working on 2nd may 2016. Again it was replaced yet i was charged 900 rupees again.
So 3 observations-
1) you charge us exhorbitant amounts and yet your service is not up to the mark.
2) the average age of your set top box less than 2 months and i will be billed every time they are replaced? What kind of shoddy damaged...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Setup box id 1167473766 not receiving signal since 1st may. Closing complaints without resolving. Keeping phone on hold for long time

 g c mohapatra on May 4, 2016
Not able to view tatasky since 1st may. Complaints lodged on 1 st may closed without resolving. Keeping the help line on hold for long time without resolving issue. Id 1167473766. I am not able to view tatasky for more than 15 days in a month. Similar problem occurred from march last week to april 3rd week when it was solved due to your interventioned. Again it happened in april last week which was resolved by speaking to help line. My connection is new, hardly 6 months old. I think, this may be due to defective set top box. Kindly resolve the issue, since set top box within guarantee period.
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — No services provided. I have paid full years subscription

 Aman Solomon on May 3, 2016
I started TataSky services in March 2016. I paid for a full year subscription along with HD DVR box and Karaoke services. Two weeks into the subscription, the box stopped working. I have lodged a complaint with the customer services department and have called them for follow up, but there is no response from them. They promise that the box will be replaced and services will be restored, but to no avail. The technicians are not reachable and when I do get a hold of them they say that company is not providing them with the replacement box. My children are in there 3 rs week of summer vacation and...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — Complaint regarding charging extra amount by adding additional pack without concern of the customer

 sasbis on May 3, 2016
I have a tata sky dth connection (Consumer id. 1171726100). On 03.05.2016, company automatically added one addition channel on my connection which amounts rs. 59/- p.M. Without my consent.Company made a phone call to me and told that the same has been added. When i asked the caller to drop the same, she replied to call the customer care. I also tried to call customer care but they did not responded. They i tried to discontinue the channel through online but it is notifying that the same will be discontinued after 01 month only.
It is a very wrong practice. I like to drop the pack immediately....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Benefit not given as per tv advt...

 Nirav Sheth 2020 on May 3, 2016
Hi,

Nirav sheth ( address : 4, kartikey nagar society, div-3, iskon vasna road, harinagar, baroda – 390011, gujarat ) here. My tata sky id number is 1066564392. I made yearly recharge on 03.02.2016.

At that time, i got information through tv advt., about special benefit on yearly recharge, still after many telephonic calls, i didn’t get any benefit.

Pls. Do the needful….


Thanks & regards,
Nirav sheth ( 9157228511 )...
Complaint comments  Read comments Complaint category TVs

Tata Sky — Not getting many channels

 anindyadugar on May 3, 2016
From our selected pack we are not getting many of the channels like epic, ntv, food channels etc.
Always showing " check your set top box ", where as other channels like etv, sab, star etc are being shown.

Please check and solve the problem which will be appreciated.
You may contact us at - 9038933315 or 8013023315

Regards - anindya dugar, kolkata....
Complaint comments  Read comments Complaint category TVs

Tata Sky — Not respond for call

 Sangamesh Nankanasu on May 3, 2016
My suscription id is - 1147191959 tata sky

I recharge for so many times(3 times) for add channel set max...
This channel available 25 rs. For 30 days..
When i was recharge that times activate channel for 2 days..
Then 3rd days that channel deactivated.. When i was calling customer care
Busy or not responding that person... Please accept this comp lent......
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — No acknowledgement even after online recharge payment

 Ramkumar Singavarapu on May 2, 2016
I am s.Ram Kumar a TATASKY subscriber bearing ID no: 1129872188, kendriya vihar, miyapur, Hyderabad 500 049, telangana, paid subscription of may2016 rupees 415/_ online through hdfc debit card in the evening of 02.05.2016.Surprisingly no acknowledge ment from TATASKY, but money debited from my HDFC SB a/c.No response or suggestion from helpline in this regard.Not expected this with TATASKY, please rectify the issue immediately to avoid stopping the DTH services tome.
....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Tata sky customer service & recharge

 Amita M. on May 2, 2016
Dear Sir / Madam,

Tata Sky Id - 1185664180

I want to change Monthly Pack of Rs. 705/- (sorry i don't know which pack is this) to Dhamal Mix pack of Rs. 270/-

I already recharge the same pack i.e. Dhamal Mix of Rs. 270/- on 30th April, 2016 at night.

please note that i trying to change pack by calling on your customer care number from 1st May, 2016 but 3 calls each call is holding for 15-20 minutes (charge per call is Rs. 20/- deducting from my telephone) nobody is responding to my query. since answer is your system is down cant change...
Complaint comments  Read comments Complaint category TVs

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