Tata Sky Customer Care
Tata Sky Ltd.
Customer satisfaction rating: 1%
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6520
COMPLAINTS

Tata Sky Customer Care

Tata Sky Ltd.

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Address
3rd floor, C-1, Wadia International Centre, Pandurang Budhkar Marg
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Bombay Dyeing

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 6633
[except MTNL]
388
216
142
100

Additional info
Contact Details & Contact Form

Help Center

Andhra Pradesh
Postpaid +91 92 4600 0121
Prepaid +91 92 4601 2524

Assam
Postpaid +91 92 0700 0121
Prepaid +91 92 0701 2524

Bihar
Postpaid +91 92 3400 0121
Prepaid +91 92 3401 2524

Delhi
Postpaid +91 92 1000 0121
Prepaid +91 92 1001 2524

Gujarat
Postpaid +91 92 270 00121
Prepaid +91 92 2701 2524

Haryana
Postpaid +91 92 5400 0121
Prepaid +91 92 5401 2524

Himachal Pradesh
Postpaid +91 92 1800 0121
Prepaid +91 92 1801 2524

Jammu & Kashmir
Postpaid +91 92 0500 0121
Prepaid +91 92 0501 2524

Karnataka
Postpaid +91 92 4300 0121
Prepaid +91 92 4301 2524

Kerala
Postpaid +91 92 4900 0121
Prepaid +91 92 4901 2524

Kolkata
Postpaid +91 92 3100 0121
Prepaid +91 92 3101 2524

Madhya Pradesh
Postpaid +91 92 2900 0121
Prepaid +91 92 2901 2524

Maharashtra
Postpaid +91 92 2500 0121
Prepaid +91 92 2501 2524

Mumbai
Postpaid +91 92 2000 0121
Prepaid +91 92 2001 2524

North East
Postpaid +91 92 0600 0121
Prepaid +91 92 0601 2524

Orissa
Postpaid +91 92 3800 0121
Prepaid +91 92 3801 2524

Punjab
Postpaid +91 92 1700 0121
Prepaid +91 92 1701 2524

Rajasthan
Postpaid +91 92 1400 0121
Prepaid +91 92 1401 2524

Tamil Nadu
Postpaid +91 92 4400 0121
Prepaid +91 92 4001 2524

Uttar Pradesh East
Postpaid +91 92 3500 0121
Prepaid +91 92 3501 2524

Uttar Pradesh West
Postpaid +91 92 1900 0121
Prepaid +91 92 1901 2524

West Bengal
Postpaid +91 92 3300 0121
Prepaid +91 92 3301 2524

View More Information...

Customer satisfaction rating
1%
Complaints
6520
Responses
0
Resolved
44
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Tata Sky Customer Care related pictures (344)

Tata Sky Complaints & Reviews

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Tata Sky — Relocation not done

 Shaista Shaan on May 31, 2016
My account 1053568174. I have raised request to relocate my Tata sky within city on 29th May & promised completion of request by 30th May. Apparently no one called and whenI followed up on 30th May, Tata sky customer service representative told that no service available after 5 pm & again promised that relocation installation will be done on 31st May. I have followed up 12 times on 31st May and every time I was promised that technician will contact within 1 hour which didn't happened. I told very clearly that I have taken a leave from office only for this purpose upon promises made by previous CSR....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Charging of Rs.200=00

 K V L Badrinath on May 31, 2016
My tatasky ID is 1069468401. I requested for relocation which was done on Sunday. As soon as the mechanic who attended the work saw channel no 104 he said it is working now and left. Immediately I recharged with Rs.1000=00 and verified. I was getting only 4-5 telugu channels and I was not getting all the telugu channels. I therefore lodged one more complaint and advised since the relocation with full channels is not done no more service charges to be charged. Your operator agreed for not charging any amount and registered the compliant. The compliant was attended yesterday by rectifying the technical...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Recharge done, till deactivated

 athadebabrata on May 31, 2016
As per my package i've done Rs. 270/- recharge from other than tata sky site on 26th May 2016. Recharge accepted, balance shown till 30th May 16. After 30th May 16 service has deactivated, customer care said through chat that, my recharge amount of Rs. 270/- will reversal by system & will be credited to my bank account, so now i've to recharge again though the amount has not credited to my account....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — New set top box is not working

 Prachi Mathur on May 31, 2016
We got a new set top box installed for our TV. We already had one connection. Its not even a week but the set top box stopped working. In spite of calling customer care again and again, our issue is not getting resolved and they are giving bogus excuses for this delay. They have rescheduled the technician visit multiple times. I am getting the calls from technician that he will visit soon but even after 3 days of complaint nobody has come to fix the issue....
Complaint comments  Read comments Complaint category TVs

Tata Sky — Poor services, money minded people, disgusting company.

 Srishti Loomba on May 31, 2016
Sir,
We are very disappointed with your company. We have 2 connections and are always provided with an old and damaged setup box which doesn't work for a longer period. Every time your technicians visit and ask for money without even checking it. This is not acceptable. When we started with your connection (2015) at that time also we were provided with an old set up box. You people are only known for your fake promises and your customer can't rely on you. Also, every month you increase your charges and disconnect it before the completion of the month. Your customer is not a fool sitting...
Complaint comments  Read comments Complaint category Business & Finances

Tata Sky — Failure on commitments for new connection, tata sky id 1190186005

 Anusha Goyal on May 31, 2016
I have taken new connection of tata sky by paying 1800 plus 200 for installation, for which i was commited for one month subscription plus 1 showcase movie and 5 active channels. Active channels, showcase movie and few channels like b4u, english movies etc were not working.

I registered complainti customer care as 4-5 times, out if which i gave two complaint numbers #p267h10 for 24th may and #p40dvs1.

Everytime commitment was made that same day problem will be solved but nothing happened. The guy came on 28th may to set the dish now almost whole month is gone chasing...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — No transmission

 Kyl on May 31, 2016
I have been facing a problem for no signal for two channels from friday. Ur man has visited me everyday and each one said i would have to do different things. Like change camera, change wire etc. On sunday ur man visited again and he has cut the line and from then on there has been no transmission at all. I asked him to come bk n fix it bcos of the match he sd he wud but no one came. And from monday onwards i have been getting messages that your man will b coming and rectifying the problem but no one has come till date n i have made innumerable calls n they tell me my complaint is cancelled as there...
Complaint comments  Read comments Complaint category TVs

Tata Sky — Tata sky looting money by giving false assurance

 Prakash Sahoo on May 31, 2016
Hi sir,

By giving a false assurance tatasky made me recharge of 2100 but not providing any service.

On last may 22( Sun day ), I received a call from tata sky with an offer for 1 year pack with recharge of 2100. He asked to recharge right now and gave 100% assurance that it will be installed by that day only(22 Sun day). 8 days passed I am not able get the service, I had tried lot, made so many ring to customer care.

I did the recharge, but neither the engineer came nor got any call, I called customer care so many times, every time they assuring that...
Complaint comments  Read comments Complaint category TVs

Tata Sky — Not service proper to proper then problem not solved and my money also deducted

 ganpoo on May 30, 2016
The problem still not resolve, still we are suffering for this issue, if u r technical team not sufficient to resolve the problem please look and to this, coz the technical person was visited on Friday, my whole balance was detected in visit charg, I need to inform you please check the person how many times the visited, last month tata sky balance went in to negative, could you please check and reverse my account. now we have again the charge our account, last few days I have so many time to customer care but every time we are getting only promises, make sure sir today if problem is not resolved...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Disgusting services

 saasha on May 30, 2016
Called in today to register a complaint that we are not receiving signal, i was informed the technician will call in another 2 hours and will ask for a convenient time to visit, we receive a call stating that the technician will not come in today and will come tomorrow, then why bother asking us for convenience . We do not receive signal today so we have to wait till tomorrow for TATA sky to resume back only if by chance the technician decides to come as per his convenience and not ours. This is ridiculous, when wanted to talk with senior they told even they were also not available, who the hell...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — No service due to technical issue since last recharge

 debabratad9 on May 30, 2016
Tatasky ID - 1085703278.

Hi, I have reached my tata sky account almost a year after on 1st May"16, after few hour of viewing I found the set top box is not working I have complained about the same on the same day and the service engineer visited my place after 4 days and he ratified my problem.After few hour on the same day I found the same problem persists.I again complained in the toll free No. and informed about my problem but the person I spoke to was very inefficient to handle my problem and assured me the service engineer will visit my place.
After waiting for a week...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Channel blocked (kids, english movie, sports)

 nilesh78 on May 30, 2016
Hi, My contact No / ID for tata sky is 7600030255.
My Tata Sky Box replaced on 26th May and accordingly I have Paid Rs. 1500 (Rs. 900 for replacement of Tata Sky box and Rs. 600 for recharge for one month). But Tata Sky executive has wrongly accounted referred payment of Rs. 1500 - Accounted as 6 months pack for Dhamal Mix and blocked all other paid channels like Kids, English Movie Pack, Sports and showing negative balance (recovery) of Rs. 800 . I am suffering since last two days but my issues not resolved. How can one adjust referred amount without discussion with customer. During vacation...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Tata Sky — Complaint no. p41btem... poor service

 shindev1 on May 30, 2016
Dear Team,

On Thursday dated 26 May 2016, I had raised a complaint regarding Relocation of TATA Sky. Your engineer had visited on Saturday @ 4PM. and I have already shared Current Address and Relocation Address at the time of raising complaint.

1) Your Engineer showed one paper to me that the relocation address is in the same building.
2) He said i will take 500 rs for relocating.
3) when i told him to i want to relocate my TATA box on given address then he said I will be not relocate your box due to some Local Cable operator issue in that Area. If I...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Not installing dish tv and set top box

 Arindam_Dhar on May 30, 2016
I have called Tatasky Help line no to log a request to Install the Setupbox and the dish on 22nd May and the work order no is P5PP3PS and they told that will get the service within 24 hours. They sent one SMS also. Then I wait for 24 hours from the time to get the request done. I did not get a single call till to date. I have called them several times to help desk - 18605006633. Always they will say ok sir will send someone within a hour or two. I am very sad about their negligence on customers request. Till yesterday I have called and I did not get any response. Today I have suddenly got a call...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Tata sky id 1148935636 changed to 1191743218

 srinivas kesavan on May 29, 2016
Dear team,

Recently i was bought tata sky from my friend to koyambedu address. And id also changed from 1148935636 - jayasaravanan to 1191743218 - srinivasan v. But my new account not yet activated even after a 3 days gone. I had a word with customer care, they havn't responded properly and asked me to speak with local tata sky vender in my area. And i asked for what reason my account kept hold yet means they said the same word again. Please overlook on my issue.

Regards,
Srinivasan v
9941032217...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Poor service on relocation request

 Ranjitrn on May 29, 2016
My registered mobile no. Is 9821872510. I had put request for relocation from nalasopara to andheri on 27th night. I was told that Technician will call us for the same on 29th between 4-6.30 pm. But did receive any call. It was an urgent request as I have already shifted my stuff on 28th but have extended the room for one more day because of tata sky connection of which I will have to pay extra rent. We have been following up from 2 days but I have faced very very bad experience with this poor service. Now when I called to follow up your executive ramchandra informs us that the technician working...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Rude behaviour of agent

 Tanveer_3101 on May 29, 2016
Hi,

I called yesterday around 12.15 pm for assistance from my registered number 8510999117. A guy answered the call. His communication skills was very bad and i was unable to understand him nor he was able to understand what i was saying. I am surprised how come he was handling the calls and how did he cleared the training and ojt.

He was very rude and i have not experienced such pathetic customer service from any organisation. And to my surprise this worst customer service is from tata sky. Still i cannot believe being such a big brand you have such poor customer...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Want to change of tata sky pack

 Ratul borah on May 29, 2016
My tata sky id no. Is 1079459614. This connection is registered under name of ratul borah. Registered mobile no is 9864928634. Presently, the pack is of rs. 551/- but now i want to change the pack and view only assamese channels of 250/- pack.. Pease help.. I donat want to view present hindi channels and need only assamese regional channels. So kinlly do the needfulto kindly llchange my pack of rs.551/- to 251/-,...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Tata Sky — Unethical response

 vijayuttam79513 on May 28, 2016
Dear sir
i am really sorry to say that your customer care representative has shown very poor response to my e-mail . please refer my two earlier mails on the subject (deduction of charges without prior information for technician visit to restore tatasky services).
i got calls from your representative (04067207920 on 24/5/2016 at 1651 hrs and 25/05/2016 at 1228 hrs) who assured me that your deduction will be refunded if it is charged as i cannot refund it now because it has not been deducted yet. She also validated the call record from your side to know whether i was informed about...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Tata Sky — Refund of service charges & maintenance charge against id no. 1078023684

 dilipym_kmsa@yahoo.co.in on May 28, 2016
1) i was complaint on 17/5/16 for non working of set top box. Next day ur technician has came & check for problem. But he has not sort out the problem. & that time visit charged for rs. 200/-

2) i again complaint for same & next day ur technician has replaced set top box. Which was charged rs. 350/- & rs. 200/- again for visit charge. After installation of set top box within half hour it was again not working.

3) i again complaint for same to ur customer care . And they gave me assurance for non charging of visit charge (200) & set top box repair cost(350). And also...
Complaint comments  Read comments Complaint category Appliances

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