[Resolved]  Videocon (Kenstar) — FAULTY FOOD PROCESSOR

Address:

Thane, Maharashtra

from the day of purchase the food processor we bought is not working due to technical fault. when contacted the agency (KALPANA MARKETING AGENCY) from whom we purchased the product is not accepting their mistake and directed us to the call centre by providing their toll free number. when we spoke to the executive (MR SAGAR) on the toll free number ([protected]) He provided us a complained number (THA[protected]) assuring us the satisfaction at the earliest in a very casual and sarcastic tone.
waiting for the executive to come and see the product, 2 days had already passed, we get a call from mr desai (supposedly an executive on field for kenstar) assuring us his visit on sunday though time was not assured by him, we passed the whole day doing nothing but awaiting a knock on our door by mr desai and we are still waiting.......................i dont know what to say here but i called the toll free number again and i got a new complaint number (THA[protected]) and a number of some incharge MR SALIM who supposedly deploys these executive on field but when contacted this executive (mr desai) again we got the same answer!................... i dont know what to do have i lost my MONEY TO THEM!! I DONT KNOW WHOM TO APPROACH...........people are just finding excuse to escape with a fraud. THERE IS NO AFTER SALES SERVICE AT ALLLL........................PLEASE HELP ME I SPENT APPROX 4000/- RUPEES ON IT JUST TO FIND THATS ITS A SCRAP.