Viewsonic Lcd Tv — No Remote Control

Upon purchasing a 16” ViewSonic LCD TV model N1630W online the unit arrived without a remote control. Thus began a round of back and forth e-mails with ViewSonic where I requested a replacement remote control, “even if I had to pay for it.” After providing the unit’s serial number I received a reply stating “Can't validate serial number. Please verify serial number” I then took a clear close-up photo of the serial number label on the back of the unit and e-mailed it in reply demonstrating the serial number I provided was correct. After that there was no further response from ViewSonic.

Based on this experience and user complaints I have since read online ViewSonic customer support is geared up to brush off customer’s problems rather than solve them.

ViewSonic reference number: [ET[protected]]