[Resolved] Viveks, Vadapalani, Chennai — Inverter purchase 15 days before not installed yet | |||
I bought an APC 850VA sine wave inverter worth Rs.17500/- from Viveks Ltd., vadapalani, chennai on 12th of March, 2012 bill no. [protected]. Till date, the inverter is not installed in my home and nobody called me for the installation. Initially, Viveks employee(Kumar - [protected]) told me that inverter will be installed within two days so I'm happy about the service they provided when I'm purchasing. But after three days when i called the concern person(Murugan) he asked me to install inverter on my own. I surprised because that was not the response when i was there while purchasing. So i called Viveks customer care[protected] and complaint about the same. They told me that I'll be getting a call within 48 hours, but nobody called me. So even after three days i again called customer care but this time they told me that they have taken the issue to delhi branch(APC). I haven't seen such a worst customer service where they are taking customers for granted and giving false commitments. Even i went to the branch on 21.03.2012 and met the floor manager, he told me to contact Mr.Antony([protected]), when i called Mr.Antony([protected])who is in-charge in Viveks for APC Inverters. He told me he'll be sending a person for installation. But no body came and when i called Antony([protected]) on 22.03.2012 he asked me to call Mr.Srikanth([protected]) but he is not at all picking the call. The story may be little bit complicated but see how a customer is treated in Viveks. Till date my inverter is not installed in my home. Please somebody help me in this issue. I want to return the inverter and I need my money back Rs.17500/- Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi Vivek's Team:
My name is Vinod Devendran [Mobile: (0) [protected] - reside in Bangalore], I purchased an AC 1.5 TON Whirlpool [Cost Rs.33500/-] for my parents who resides in Saligramam, Chennai in Vivek's Vadapalani showroom on Sunday May 29th, 2016.
Vivek's team informed me that installation will be free if the purchase is done within May 31st, 2016. AC was delivered on Monday May 30th, 2016. Multiple calls were made for Installation and finally a crew came done on May 31th, 2016 for installation.
The installation person requested my parents to pay Rs. 950/- [Rs.600/- + Rs.350/- for the stand and fitting cha - rges]
What is meant by Installation free in Vivek's terms?????
Why this was not communicated at the time of purchase?????
When Vivek's team informed us that we need to purchase single booster for the AC and it will cost somewhere around Rs.1400/- and we agreed to it and paid the same.
How many A/C's were sold in Vivek's till date? and they don't face any issues with other customers like this before???? why this was not communicated to us at the time of purchase?????
Whirlpool service people called me around 07:45 May 31th, 2016 and checked with me whether AC has been installated? When I informed them why the additional amount was not communicated us at the time of purchase??? they informed me to check with Viveks and it is not their problem. A female from whirlpool installation office spoke to me and informed SORRY when i questioned her about why this was not communicated at the time of purchase???
She told me that take this phone call as communication and informed that if you pay the amount specified above then the installation will happen otherwise her installation person will move without installing the AC.
Until and unless customer pay the money the installation is not going to happen itseems??? again and again customer like me are fooled by the Showroom/Dealers and the product service team.
Who's fault is this in not communicating to the customers on time?? Viveks???? Whirlpool??? NO finally it is CUSTOMER and it's ME. AM I RIGHT????
My concern is why this was not communicated at the time of purchase????
When Vivek's or Whirlpool turnover business for crores and crores in a month and not ready to bare the cost of Rs. 950/- for their miscommunication/ their fault then why should customer take this pain when not communicated properly/on time.
FRUSTRATING GUYS!!!
VIVEK VADAPALANI DIDNT PICK MY CALL TODAY
WHIRLPOOL FEMALE DISCONNECTED THE CALL STATING EVERYONE LEFT FOR THE DAY AND SHE CANNOT DO ANYTHING WHEN I ASKED FOR SUPERVISOR TO RAISE MY CONCERN
THESE GUYS KNOW WHAT A SERVICE INDUSTRY IS ???????? ATLEAST MEANING OF SERVICE, WHY THIS WAS NOT COMMUNICATED TO ME. I NEED AS AN ANSWER
Regards
Vinod Devendran
(0) [protected]
[protected] {Mr. Devendran [My Dad]}
My name is Vinod Devendran [Mobile: (0) [protected] - reside in Bangalore], I purchased an AC 1.5 TON Whirlpool [Cost Rs.33500/-] for my parents who resides in Saligramam, Chennai in Vivek's Vadapalani showroom on Sunday May 29th, 2016.
Vivek's team informed me that installation will be free if the purchase is done within May 31st, 2016. AC was delivered on Monday May 30th, 2016. Multiple calls were made for Installation and finally a crew came done on May 31th, 2016 for installation.
The installation person requested my parents to pay Rs. 950/- [Rs.600/- + Rs.350/- for the stand and fitting cha - rges]
What is meant by Installation free in Vivek's terms?????
Why this was not communicated at the time of purchase?????
When Vivek's team informed us that we need to purchase single booster for the AC and it will cost somewhere around Rs.1400/- and we agreed to it and paid the same.
How many A/C's were sold in Vivek's till date? and they don't face any issues with other customers like this before???? why this was not communicated to us at the time of purchase?????
Whirlpool service people called me around 07:45 May 31th, 2016 and checked with me whether AC has been installated? When I informed them why the additional amount was not communicated us at the time of purchase??? they informed me to check with Viveks and it is not their problem. A female from whirlpool installation office spoke to me and informed SORRY when i questioned her about why this was not communicated at the time of purchase???
She told me that take this phone call as communication and informed that if you pay the amount specified above then the installation will happen otherwise her installation person will move without installing the AC.
Until and unless customer pay the money the installation is not going to happen itseems??? again and again customer like me are fooled by the Showroom/Dealers and the product service team.
Who's fault is this in not communicating to the customers on time?? Viveks???? Whirlpool??? NO finally it is CUSTOMER and it's ME. AM I RIGHT????
My concern is why this was not communicated at the time of purchase????
When Vivek's or Whirlpool turnover business for crores and crores in a month and not ready to bare the cost of Rs. 950/- for their miscommunication/ their fault then why should customer take this pain when not communicated properly/on time.
FRUSTRATING GUYS!!!
VIVEK VADAPALANI DIDNT PICK MY CALL TODAY
WHIRLPOOL FEMALE DISCONNECTED THE CALL STATING EVERYONE LEFT FOR THE DAY AND SHE CANNOT DO ANYTHING WHEN I ASKED FOR SUPERVISOR TO RAISE MY CONCERN
THESE GUYS KNOW WHAT A SERVICE INDUSTRY IS ???????? ATLEAST MEANING OF SERVICE, WHY THIS WAS NOT COMMUNICATED TO ME. I NEED AS AN ANSWER
Regards
Vinod Devendran
(0) [protected]
[protected] {Mr. Devendran [My Dad]}
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+91 44 4213 1616 [Customer Care]
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Apologies for the inconvenience caused. Request you to share your contact number through mail to connect.[protected]@viveks.com
We will try to sort out this issue asap.
Thanks & Regards
Viveks - SME Team