Vodafone — 3G INTERNET CARD

Address:

Srikakulam, Andhra Pradesh

I B.S.S.PRASAD KUMAR, SRIKAKULAM DISTRICT OF ANDHRA PRADESH STATE AND I HAVING VODAFONE (EARLIER AS HUTCH SUBSCRIBER) CUSTOMER SINCE LAST 10 YEARS. MY VODAFONE NO IS[protected]. I CAME TO KNOW THE INTERNET PACKAGE RS. 850/- AND IT WILL WORK FOR 60 DAYS AS 3G INTERNET PACKAGE AND ALLOW UP TO 5GB. SO I ATTRACT FOR THE PACKAGE AND I RECHARGED THE SAME PACKAGE LAST 5 MONTHS PERIODICALLY. BUT I RECHARGED THE SAME PACKAGE ON 25TH APRIL 2013. BUT THE VODAFONE COMPANY INFORM ME AS '' YOUR DATA CARD USAGE WAS COMPLETED OF 5 GB'' ON 27TH APRIL. I FELT SHOCK BY THE MASSAGE WHICH I SCENE FROM THE VODAFONE COMPANY. THEN I CONTACT THE CUSTOMER CARE AND INQUIRED FOR THE PACKAGE. THE CUSTOMER EXECUTIVE RESPOND ME POSITIVELY AND HE SAID THAT HE WILL TAKE A COMPLAINT FOR THIS ISSUE AND SOLVE THE PROBLEM WITHIN 24 OR 48 HOURS AND THE COMPLAINT NO. IS [protected]. BUT TILL NOW THE COMPLAINT WAS NOT SOLVED BESIDES MY NO IS BLOCKED TO CONTACT TO THE CUSTOMER CARE. YESTER DAY ONCE AGAIN I CONTACT THE CUSTOMER CARE AND ENQUIRED MY COMPLAINT STATUS THEN THE EXECUTIVE TOLD ME THAT THE AMOUNT WHICH U RECHARGED WILL BE BACK TO YOUR MAIN BALANCE. BUT TILL NOW THE COMPLAINT WAS NOT SOLVED BUT ALSO NOT REFUND THE AMOUNT TO MY ACCOUNT. IN THIS CONNECTION PLEASE STUDY MY CASE AND RESOLVE MY PROBLEM AS EARLY AND AS POSSIBLE.
THANKING YOU
B.S.S.PRASAD KUMAR,
[protected]
[protected] (ALTERNATE NO)
[protected]@gmail.com