[Resolved]  Vodafone — activation of S4 combo rental plan without my knowledge & inspite of multiple requests vodafone is not deactivating it

On one of Vodafone number, [protected], an S4 Combo pack plan with a monthly rental of Rs 1199 was activated sometime in May without my knowledge. I got to know about it only when I received the bill in the month of June. Since then I have called up the call center multiple times to deactivate the said rental plan & revert back to original plan, however inspite of providing me a confirmation on the phone the plan was not reverted. As an outcome, every month I kept getting high amount bills. In the month of August, I decided not to make the payment & visited the gallery in Ghatkoper West, near Sarvodaya Hospital on 2nd September. In the meantime my outgoing was disconnected on 31st August. In the gallery, I was given a confirmation that since I had not requested for the S4 Combo pack, all charges of the said pack will be reverted back & that will be reflected in my next bill & my outgoing was also activated. Again, my outgoing was disconnected on 3rd September & I visited the Gallery on 4th September. This time I spoke to the Manager RajLakshmi & she was not only un polite & rude but also absolutely not customer friendly & unprofessional. She just refused to listen to me, told me that if I wish to use the services I need to pay & I have only initiated the request for activation of the S4 combo pack. She went on to say that there is no prior request in the system that I have contacted Vodafone customer care for deactivation of S4 combo pack and hence I am not eligible for any reversal. However, I have this information from the customer care on chat that I have contacted customer care on 7th June, 7th, 17th, 19th, 20th, 24th July, 14th, 19th, 20th, 26th Aug & 3 times on 1st Sept. And I can tell you that all these calls have been made only for one purpose & that is for the request of deactivation of S4 combo pack. To add to it, the agent has confirmed that I contacted them for plan 199 on 17th July and 20th July the system says” you called for reversal of S4 as you say you have not activated the plan”. Please refer to attached chat window sessions for details. I have 2 requests now – 1. Since I had not requested for S4 pack & it was activated without my knowledge, I need the same to be reverted back & the amount that has been paid by me should be refunded back to me. 2. Strict action to be taken against RajLakshmi to be so rude & unprofessional with the customer.