[Resolved]  Vodafone — Bad customer service, unresponsive and liars

Address:

South Delhi, Delhi

At the point of sale I was promised that switching from prepaid to postpaid will be hassle free. But being a loyal customer to Voda for so long I tried my level best to let these people sort the issue out which is caused by a very arrogant and a liar verifier of vodafone for the verification of a corporate sim. He met my father for verification and has written in his report that my dad said I live in a company flat. False. Then I called their Custome Care 4 times and they all lied saying that they have dispatched some1 for verification or the services will be activated in 24-48hrs. I am really fedup of this service. So if there is some1 out there reading this and has any kind of power to do some thing about this please do. In the very week of transition they converted the sim to postpaid in a day and then in next 5 or so days cancelled my outgoing services. I waited for some1 else to come again for verification as the last 3 times the verifier came unannounced and they were my off days and non-employees are not entertained in thecompany premises. But yet again he called me on my weekoff day. Then he called at when I had to go out on 21st and 22nd May and we confirmed the date for 23rd May 2013 but again he didn't showed up and then they stopped my incoming services as well. All my work came to a halt. I was unable to contact anyone at times of need for almost 2weeks. Raised the complaint to Vodafone complaints department on [protected] and got a promise that some1 would come today 24th May 2013 for verification and no one showed up. I even got a complaint number[protected] from the advisor. What a pacifying stunt by the advisor. Wrote a mail to the corporate office on corporatecare.[protected]@vodafone.com and even after 24 hours no reply from them. Hence as a desperate attempt trying to get some justice on this forum.

Mobile Number: [protected]

Thanks and regards,
Devesh Singh
Tier2 Case Management Officer in HCL,
N3 Center Noida Sec-58.