[Resolved]  Vodafone — Balance not credited even after 5 days

Address:

Bangalore, Karnataka

Hello, I'm using vodafone service from past 5 years and frequently I'm having problems. They say "Happy to Serve" but I would say its should be Happy to take MONEY. Vodafone have the worst the worst customer service and their agent are not educated and no proper knowledge about their work. On November 22nd I did a online recharge of 200, my balance got deducted from bank but never got the recharge balance in my phone. On 23rd November I spoke to agent called NIRMALA, she said there could be some Vodafone server problem that’s the reason the recharge did not go through however she said the balance will be credited within 72 hours. Today is 27 Nov, yet my balance is no where to be seen. I called CC again and some old excuses. Spoke to MOHAMMED the supervisor, same all and now they are blaming my bank stating it was the problem from the bank that their server was down. Kept me on hold for almost 10 min and finally spoke to floor manager who also gave the some and excuses which is true lie.

My question is why is their Slogan “HAPPY TO SERVE” when they can’t serve and when they don’t solve the issue of customer. At the same time I would like to advise Vodafone agents that if they are telling a lie they should lie the same thing, not that one agent say something, another agent say something different and goes on with sup and manager. All these people keep saying different different things which are hard to believe.

Vodafone carries the worst reputation.

Imsu
Bangalore