[Resolved]  Vodafone — Annoying marketing calls after DND

Address:

Bangalore, Karnataka

Hi,
My subscriber number is +[protected] and I am in DND since long.
Despite this, I am getting calls from marketing agencies.
Regarding this I complaint to Vodafone and still its not stopped.
Here is the mail chain snippet

[protected][protected]
-Dear Mr.Shankar,

Thank you for your email dated 29-Sep-2011 about [protected].

We would like to inform you that the below concern on promotional calls being received even after placing your account on DND.

The same has been forwarded to the respective operator from which the calls are iniated and necessary action will be taken to stop the same going forward.

We would request your kind co operation while we solve the issue.

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,
Annapurna

Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

---- Original Message ----
From: shankar.[protected]@gmail.com
Sent: 29-Sep-2011 9:48:21
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Reg DND for mobile no: [protected]

Dear Reckless,

It happened again! How useless your system is?

Customer Mobile No:Check Subject
Phone number from which the telemarketing call/SMS has originated:
[protected]
Date of complaint:See the history
Date of call/SMS:29/09
Time of call/SMS:9:37 AM
Verbal or writte (Content): Axis bank personal loan

Thanks,
Shankar.



On Wed, Sep 21, 2011 at 09:02, Vodafone Care
<vodafonecare.[protected]@vodafone.com>wrote:

> Dear Mr.Manickam,
>
> Thank you for your email dated 20-Sep-2011 regarding promotional calls
>
> At the outset we regret the inconvenience caused.
>
> We would like to inform you that the below concern on promotional calls
> being received even after placing your account on DND.
>
> Since we need to report this to the concerned department to take necessary
> action.
>
> We request you to provide the below mentioned details:
>
> Customer Mobile No.
> Phone number from which the telemarketing call/SMS has originated
> Date of complaint
> Date of call/SMS
> Time of call/SMS
> Verbal or writte (Content)
>
> In case you need further assistance, do call or email us, we will do our
> best to help you.
>
> Happy to help,
> Monica
> Vodafonecare
>
> Contact numbers
> For Enquiries : 111 or +91-[protected]
> For Complaints / Requests: 198 (toll free)
> Fax number : +[protected]
> E-mail : Vodafonecare.[protected]@vodafone.com
> Website : www.vodafone.in.
>
> ---- Original Message ----
> From: shankar.[protected]@gmail.com
> Sent: 20-Sep-2011 11:22:46
> To: vodafonecare.[protected]@vodafone.com
> Subject: Re: Reg DND for mobile no: [protected]
>
> Dear Aziz,
>
> You are registering this again and again.
> Kindly make sure that this will be the last time for this.
> From Sep 27th onwards I should not be receiving any promotional calls/SMS.
>
> Thanks,
> Shankar.
>
> On Tue, Sep 20, 2011 at 04:18, Vodafone Care
> <vodafonecare.[protected]@vodafone.com>wrote:
>
> > Dear Sir /Madam,
> >
> > This is with reference to Do not disturb
> >
> > We would like to inform you that Do not disturb is activated on your
> > Vodafone number and will come into effect in next 7 working days, all
> > promotional calls made from Vodafone and vendors of Vodafone will be
> stopped
> > .
> >
> > After 7 days from date of activation , all promotional calls from
> > telemarketing vendors will be stopped.
> >
> > However if you receive any promotional calls after 7 days then you can
> > provide the number to your service provider who in turn will report to
> TRAI
> > and necessary action will be taken.
> >
> > In case you need further assistance, please do call or email us. We'll do
> > our best to help you.
> >
> > Happy to help,
> > Aziz
[protected][protected]