[Resolved]  Vodafone — Inappropriate Billing

i am billed certain amount for sending some MMS which according to me are never sent from my no. i complained about this but the customercare dept is telling me that it is system generated and hence cannot be faulty and asks me to pay the bill as it is. i have been using my recent and only phone no. for over 8 years now. i have asked for detailed bill for the MMS that the company has charged me but they are not able to provide that to me and pressuring me to pay the billed amount. i told them that i am willing to pay the amount other than the MMS but it is not acceptable to them. it not a matter of few rupees but its a matter of "why should i pay for the feature i have never used?" please help. i dont my no. to be blocked by them as well. thanks.

Hi,
My balance has been deducted for the past 4 months without any service delivered nor any request from my end. I have spoken to Vodafone call center and the store manager at Noida without any helpful response from either.

Request your advise as i, as a consumer, feel that i have been taken for a ride by a so-called consumer friendly service company.This speaks for a poor service and corrupt practice by Vodafone.

Regards,
Sinmoy, New Delhi
[protected]

Thanks for your time.

I've disconnected my connection last month. Due to delay shown by CC. and I have no hope of getting any money back.

Though I have provided my alt. phone number in my complaint. I've not received any call.

BTW It is 536 Rupees. Not 10/-

disappointed