[Resolved] Vodafone — bonus card deduction

schittisubhan

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

Vodafone introduced a bonus card activation to make free 10 mins local or national calls @ Rs.4 I activated the pack from my mobile via IVR response code dialing *111# I have activated this pack several times in past 1 month During 1st 4 times I used to get the popup message from vodafone intimate the number of seconds left in my bonus pack but after 5th time I didn't get any message I have to make calls blindly without knowing how many mins left in my pack but today I activated the pack, 4 rupees has been deducted from my account and I got the popup message stating your pack has been activated showing all the validity information. so I decided to make a call but the charged 9 rupees from my balance for that call. so I called the customer care. To speak to customer care person they charging 50 paise for mins that call went for about 9 mins They didn't return the deducted amount so I decided to file a complaint

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Complaint marked as Resolved

The amount has been refunded partially by adjusting the number of mins i spoke that day but i knew its not the right way to resolve the case but i told them not to repeat the mistake in future. Thanks for consumer support forum

Verified Support

Oct 23, 2013

Vodafone India Customer Care's response Hekki Subhan,

Please share your current and alternate contact numbers here http://bit.ly/1cVUjci and we will have someone get back to you in a short while with further assistance.

Regards,
Vodafone Customer Care.

Verified Support

Oct 25, 2013

Vodafone India Customer Care's response Hello Subhan,

Please be informed that Bonus Card Rs.4 pack was not activated on your number. Therefore, you were charged Rs.9.02/- for the same. Kindly note that Rs.6 has been reversed.

Regards,
Vodafone Customer Care.