[Resolved]  Vodafone — Customer Care not accessible, bonus card not activated

Hi,

I am using a Vodafone prepaid no. for the last one year. My no. is [protected]. I have been using services of Hutch since last 5 years.

10 days back I have taken a bonus card of Rs 75 which claims to reduce my STD rate and local rate by 50%. But when I have tried to activate it, i was getting a message that recharge is not possible. After calling the customer care, I got a message that there is an issue in the server which is not reading...and was told to try after some time...I continuedly tried for the next two days but was not succeeded in activating it. Then, I ignored the case.

Today, on 14th nov'08, again I recharged a talktime of 333, and taken another bonus card of Rs 75. Again, I am facing the same problem. I am trying to activate the bonus card but failed to do so. It is reflecting again the same message" recharge is not possible".

Since, morning I am trying to connect to the customer care...but I am unable to do so...it is not allowing me to speak to a customer care executive...I am so much pissed off right now, that i don't know what to do...

The serial no. of the card is[protected]...

My question is, if the bonus card scheme is not available then why it has been floated in the market...Unnecessarily, I am losing my money because of that...

I can understand, if it has happened to me once which already i have ignored, but if same kind of problem is repeated again and again then i feel that I have been cheated.

Please take a serious action, as ultimately it will affect your esteemed brand name which it has earned over ages.Please look into the matter and acknowledge it.


Regards,
Parikshit
[protected]