Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27108
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Vodafone — Deduction of charges without customer consent
Complaint Against Bad Service and Deduction of charges without customer consent________________________________________________________
Respected Sir
I am sorry to report that I am facing Problem in the service from the company for last 3/ 4 months.
I am reporting my complaint despite the amount involved in it very megre as it has basically hit my business and reputation. It is case of sum due to the poor after service by the company .
Problem No 1
On 15 th April2010 8.47 A.M I have received a Message from Vodafone as under"Hello1 The Validity of your VOICE CHAT Service has been extended by 3 days and Rs 3.00 has been charged as a Rental for this service"
No such service is already enjoyed by me .No such fresh request was made by me as such deduction is unauthorized.
I again received message on 11.39 A.M. “Thank you for using Vodafone Interactive Voice Response (IVR) system. Was the required information for your query available on IVR? Reply Toll free with YES or NO".
Request at No 111 & 777 could not be made at these no as the same are computerized no . No specific no is allocated for customer complaints. At 11.44 A.M Sms request made at No 6769.but from here also computerized reply came "Invalid request reply Yes or No." come . This does not satisfy the customer.
Again today i.e. 17April at 6.31 Pm I have received message that Validity if VOICE CHAT Service has been extended by 3 days and Rs 3.00 has been charged Rental for this service.
Whether company thinks that charging set petty amount from customer will leave good impact to the customer. Can such an act give higher pay/incentives to its employee?
Their is need to improve the system otherwise the customer can shift to other company. Levying Charges without customer explicit consent is not as per the Human Justice.
Problem No 2
On 30 March 2010 Rs 3 as sms charges was deducted for updating cricket was deducted where as no such request was made by me. I am no interested in cricket.
The way company is behaving with old customers and using means to exit the old customer is not understandable.
Problem No 3
When I was Post Paid Customer with the company with same number an unauthorized deduction of Rs 216/- was made by the company(Rs 48/- for using ISD call at the company information of providing Free ISD within a week time as per company message on 2/1/2010 & charges of Rs168/- for using Astology service @12/- per minute even when the call was not matured. No reply has been sent to me so far despite my request at several fronts.
Problem 4
There is no customer care centre to hear the customer grievances. complaints under the head write to us is also wrong which is
vodafonecare.[protected]@vodafone.com.. It seems that everything has been framed technically so that customer could not easily locate the spot to report.
If I will not hear any reasonable reply from your side within a week, I will put your company sim to dust bin. And may think of taking some other suitable action against the company or its erring official.
NAND KISHORE ARORA
[protected], [protected]
E-Mail: [protected]@yahoo.co.in