Vodafone — WRONG BILLS AND BAD CUSTOMER CARE | |
I HAD A VODAFONE CONNECTION NO [protected] SINCE 2007. i USED IT FOR MORE THAN ONE YEAR.THE PROBLEM started in jun 2008 when wrong bills started coming. Problem 1-Charges of detailed bill (75/- ) being charged to me.Firstly I didn't ask for it secondly i never got a hardcopy of the bill from vodafone. I made several complaints but i wads told it will be adjusted next month and so on.The trouble continues till september 2008 Problem 2: I had a STD pack activated of Rs 25 for 1 Rs STD call. In some of bills i found that No STD pack charges were mentioned in my bill. I asked the customer care then i got a response that as you have been using our connection for long so being a privilaged customer u are not being charge. The same continues for 2months and then after 2 months charges started coming in my bill.When i asked i was told that customer care representative has given wrong information and bill was coming wrong. Probblem 3: In the last month of my usage i got the calls that u have exceeded the limit So my outlines will be barredMy bill was not generated and it was just mid of the month..Now i asked customer care there was no proper response I got 5-6 calls with in a day. It was surprising. When i complained customer care no action was taken and i was told i have to pay the bill. When i asked for details of bill they said it will be generated at the end of month. I told cutomer care that until i get a copy of bill i will not pay you can bar my outgoing. Nothing happen but i was getting calls from them continuesly. At the bill date bill came that too wrong when I asked about the bill no proper response.Then my outgoing got barred. SO i discontinued the connection and sent a mail to Mr Satish Kumar Raghu (Vodafone manager). That there is a dispute in the bill Please sort it out No responses I have sent repititive mails to this guy and alos called him up but no response. Now after sending him and calling him multiple times There is no response from Vodafone but i m getting some payment reminders. Today again i Have got a mail from Vodafone about payment of bill Vodafone is the worst service I ever had and will never suggest anyone to go for it. Was this information helpful? | |
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