[Resolved] Vodafone — Unnecessary Harassment during ROAMING & Dissatisfactory Services- [protected] | |
Please treat this mail as a customer complaint e-mail, I am complaining due to unnecessary harassment when i was on roaming and dissatisfactory service provided by Vodafone. My number is [protected], On[protected] I had sent a request to change my existing corporate plan CUG 199 to Enterprise Advantage 150 (TM code 866) which should include all the discounts available in CUG 199 plan. I was under impression that this would be taken care within 10-15 days. Unfortunately on December( more then a month), I had received an Itemized bill of Rs 6,211.50 which did not include any discounts which I should be getting under plan CUG 199. This problem was addressed 3 times to the Vodafone representative and I was suggested to pay the average amount which I think would be the amount after including all discounts and also assured us that this problem would be corrected in the next Bill i.e. Jan 1010 and the discounts would be adjusted. This was communicated 3 times and every time your representative entered all the information into the system. I am not sure which type of system you all are using, seems not centralized at all and creating nuisance to customer like us. After explaining 3 times I have received several SMS regarding the payment of remaining amount else the service would be discontinued. That time again I had communicated the same to the Vodafone representative and he assured us that the services will be continued while on ROAMING. On 31st Dec, my service got discontinued when i was on roaming and after paying the remaining amount It got started. Currently I am not able to make any calls to anywhere (Local or STD), even not able to call 111. I am totally frustrated with your services. This is a total harassment of a customer and proper lack of professionalism from your people. You can check my track records of Bill payments, from last 2 years I have never made any late payment and this was the reward I got from your side. This needs to be corrected ASAP. Regards, Purbasha Banerjee Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Vodafone service provider — Unnecessary harassment
Dear Sir.My Vodaphone No.is [protected] and I have been
a customer for the last about trree years. I never requested for the installation of radio service from this number but a service charge of Rs.12 /- per week is unnecessary being leviied.This is most ridiculous and unwarranted particularly I have got registered numerous complaints in this regard but no result. Further I am receiving service messages for which no request has been made. Service of these messages may also be stopped forthwith.
Yours sincerely,
(Surinder M.Passi)
Vodafone — unnecessary harassment
myself being a vodafone user for more than 3 years now i truly believe that the demands for id proofs to be submitted is nothing more than pure harassment for the users. i tried doing so and was sent back twice. on the first case they demanded for a document which i failed to produce because vodafone executives "overlooked" the fact. on the second case the vodafone store was closed!now they have barred my outgoing calls and i cannot call customare care either!
me as well as many among my friends & family who have been subjected to similar situations are totally enraged.
if vodafone has lost documents or wants to check on their users then it should be them running...why we?
Vodafone — unnecessary harassment of customer
That I am a vodafone subscribers for more than 6 years and holding two numbers in my name [protected] and [protected]. both these numbers are postpaid.That I have submitted all the documents related to customer verification in October 2010 at Vodafone shop at M2K, Sector 3, Rohini, Delhi-85.
That I was submitting two copies of my documents with two separate forms as I have two connections in my name. But at Vodafone shop I was told by the executive to submit single form for both the numbers as the numbers are in same name and address. So I had submitted a fresh single form stating both of my aforementioned numbers on approx. 14-15 Oct 10.
That from 10th Nov.10 vodafone has started sending warning message on my [protected] to submit the vitrifaction documents before every outgoing call. In the message customer is asked to contact customer care for more assistant.
That keeping all this in consideration, I called vodafone customer care on 13th Nov. 10. But to my surprise I found not a single option on IVRS to contact customer care executive. The IVRS starts with promotion campaign of Delight message then it says Press 1 for ... 2, for .., 3 for ..., 4 for ... 5 for ...., 6 for delight message (repeated again, although it was told in the beginning also) and ends.
That in none of the 6 options there is anything like "talk to operator" which is "option 9". After many options in random i got connected to sales dept. some executive named Nitesh picked the phone and asked me to call again on IVRS and disconnected the call.
That again after trying several times I reached to customer care executive, named Deepak through "SIM Lost complaint" option. (Is there any governing body to check the genuineness of IVRS of the operators?)
That After telling entire story I was told that vodafone has not received any documents from my behalf. Then I asked to check the status of my second number [protected]. I was told that they have received the document against this number on 16th Oct.10. Despite telling numerous times that it was the same form that verifies my second number then howcome vodafone can send me such warning messages.
That when I was not satisfied with Deepak I asked him to transfer my call to his senior / manager so that I can make them understand the situation. But firstly he refused to do so then on putting pressure he put the call on hold and after few minutes he came back and told that the senior is busy and asked me to call later. (Can anyone understand the situation I was going through after trying for approx. 1 hr or so)
That I again insisted him not to disconnect my call as happened with previous executive under any circumstance and I can wait till his so called senior gets free to attend my call. After making unnecessary arguments he again put my call on hold and after sometime disconnected it.
I want that such things need to be monitored on regular basis by Government authorities so that customers should not face any such problems. It is ONLY customers who pay for the operators not the operators, so how can they behave like this.
Regards,
Alok Som,
[protected]
Mail ID: [protected]@hotmail.com
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Voda Phone Service Provider — Unnecessary Harassment
Dear Sirs,I have never registered a request for the provision/
installation of Radio Sevice with my No.[protected] for which
a charge of Rs.12/-per week is being levied for the last so many
month. Although I have made arequest for the discontinuance of this
this service forth. It is reqested that all the money unnecessarily recovered may be refunded by making its addition in the balance
of about Rs.900/- left in my account. It will be appreciated that immediate action is initiiated
Yours fathfully
(Surinder M.Passi)