Vodafone — GPRS package | |
Hi, This is in regards with my Vodafone mobile number [protected] I had activated GPRS service for Rs 58 for 15 days where you get 30 MB/ day on the 11/03/2010 According to the service provider, I am supposed to get 30 MB of data everyday On the 14/03/2010, Vodafone failed to credit 30mb of data on my account and when it was 12:00 midnight and the next calendar day started i.e: 15/03/2010; due to Vodafone not crediting the free allowances I started getting charged 10p/10kb and was charged 50 Rs for surfing and downloading. When I called Vodafone and spoke with their unhelpful customer service advisor; Mr Sandeep Jayaprasad Jaiswal..he said that it is a network problem and hence the issue..and they cannot do anything about it. The 30 mb was credited to me later; however the 28 mb that I had remaining on my account was taken away. In this process; I lost 28mb of my data, and was charged 50 Rs extra… When asked for a manager; Sandeep says that there is no manager available and I will need to call in the morning. I want the following issues resolved; • Register a complaint against Vodafone for poor customer services • Asking customers to call later when it’s a problem on their part • Crediting back my 28mb • Refunding back my 50Rs because of their network problem Was this information helpful? | |
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