[Resolved] Vodafone — cheating with customers

[Resolved] Vodafone — cheating with customers

B bhupinder saini from Mumbai, Maharashtra

hi i`m a vodafone prepaid subscriber from chandigarh and i`m fed up with this company but i am forced to continue with this connection because i cant change my number!!! i activated COMBO PACK on my number on 03/03/2008 (monday) at 03:01 PM..and i recieve a revert message that says "combo pack has been activated on your vodafone number now enjoy 1000 local SMS ang v2v call @30p/[protected]@65p/[protected]@1.10p per minute at a weekly rental of Rs. 12" and last nite i checked my balance smses by sending SMSBAL to 55222 i got a reply that says "hi! you have used 384 messages of your SMS pack. balance SMS : 616" and today morning i.e on 07/03/2008 (friday) i sent a message to my entire friend list and balance of 31 rupees was deducted from my account when i called up the customer care they told me that my COMBO pack has been deactivated because i`ve used all my free messages available in combo pack and these messages have been reduced to 100 from 1000 per week in combo pack.. but i was never informed about this !!! and i was not even informed that my combo pack has been deactivated..i want refund of my balance but the executives say they can`t help because its all my fault and messages have been reduced to 100 from 1000...and they kept on repeating this for as long as i was on the call.. these people are cheats and frauds....and i am very very irritated with this !!! is there anyone who can help me out on this...or with whom i can file a complaint regarding this... if any one knows please help me out...i`ll be very thankful to you.... Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

ashish bhansali

from Bengaluru, Karnataka

i m ashish bhansali from Bangalore... my 49rupee was cut from my account but i dint get the facilities... of it ... and i had registered a complaint but it was not activated til 19 Dec...even thou i got msg that it will be don on 11 Dec .. n ya i will advice ppl not to buy this vodafone Sim... and ya the net work is also very bad ... n my mob no is [protected]...

Manjunath

from Hubli, Karnataka

Dear Supervisor

I'm using Vodafone Sim no [protected] since from 3.5years,
I'm facing problem since from 15 days and i complined many time but still my problem not solved.

Problem: I requested for 12 Rs plan activation but they transfered to 64 lifetime plan,
and deducted amount and later amount refunded but plan since not migrated to back, before i'm having 100SMS free now i'm charged Rs 1 for first sms everyday. so solve it soon else i may go to legal actions as per consumer court.
problem starts on[protected] so still now not solved.

Complaint No [protected], [protected]

Manjunath
[protected]

amitmanna

from Mumbai, Maharashtra

There was promotional call about a caller tune. However, there was no song being played as options. An automated voice announced that a free caller tune service will be issued to my number for one month. Now there is no caller tune set for my phone, and a balance of Rs.30 has been debited from the account. I called several times to clarify this issue with the customer service, but, the moment they try to transfer me to the supervisor, the line got disconnected. I am anyways being charged for these calls that I have made to you, and you have not being able to assist me with my query even once. I hope that you will take up the matter seriously and solve it. I would like a refund on my Balance please.

Vikram615

from Hyderabad, Telangana

After loged online complain at your site:-
Call from [protected] at 6.20 pm;[protected]vodafone company) and says to me that you don't reduced charged because I select Airtel network, but I manually selected vodafone network.

Rechare 43 but call rate not reduce

-------- Original message -------- From: vmtexDate: 23/05/2013 7:01 PM (GMT+05:30)

To:vodafonecare.[protected]@vodafone.com
Subject: Roaming charges on M.No.[protected]
Dear sirs,
I have recharge 43 Rs. For roaming charges reduced on date 23-05-13, 0.30 paisa for incoming & 1.5 paisa/sec.for outgoing. But after recharging my charges are not reduce. I have call 4 to 5 time to customer care but my problem is not solved. Please order to vodafone to credit my 100 Rs. Deducted extra after tacking roaming plane.And please start my plane of reduceing call rate as 43 roming plane.Please immidiatly action on this company. This company not solved any customer's problem.VikramM-[protected]