[Resolved]  Vodafone — Call service been barred even after paying the bill

Hi All,

My name is Sachin, and I am using a Vodafone post paid conncetion for last one year. Twice in 4 months duration services to my phone connection were barred even after paying the monthly bill. In decemeber, I paid my cell Vodafone phone (# [protected]) bill (amt: Rs. 2420) thru cheque to collection agent. started receiving the message please pay your bill, so I called up the agent, he told that bill has been paid and due amount is zero. So I checked my bank account statement, it did not reflect in it and then called the Vodafone customer care but they failed to provide me any information about it. And on 17 Dec morning I received a SMS that services has been barred, To avoid further hassles, I paid the bill thru Credit card via IVR, then too I didn’t received a confirmation SMS. After enquiring the customer care, I received 2 SMSs confirming that its being processed, but no confirmation about the payment. Next day I received a 2 SMSs that the bill amount has been credited but still my calls were barred. Meanwhile I called the customer 4-5 times all the customer executive said that there is no due balance and the services will start within 1 hr, 2 hr, immediately. Even one of them said that his senior will call me back, but no one reverted.

After the cheque expirence, I opted for the ECS facility in March, again one day morning I noticed that my outgoing calls have barred. SO chechked with the customer care the said that they have note recived my bill payment. Then checked my bank account statement which showed that bill amount was deducted. For 2 days I followed with customer care to chekc up whats wrong now. Even I submitted them the Transcation Id of ECS, they gave only one answer that the payment is not updated, please call after 24 hours. Still they have resolve the problem 20 days for them to update the payment, strange. Vodafone is solely responsible for losses I have to bear. . If required I could present all the SMS interaction with Vodafone.