Vodafone — Activation of Vodafone live service and misrepresentation of facts

Address:

Delhi

Hi,

I have complained to vodafone regarding activation of vodafone live service as i recieved a message on 12th May, 2010 that service has been activated which will result in the charge of Rs200 for 100 mb uses. I called the customer care he said service was activated from the website and not from mobile for which i asked them who can u activate the service without my consent. Also, i told them to deactivate the service and they said they will enter my request for deactivation

Even i sent the mail to them to which they confirmed its free of charge promotional service given to u and you will not be charged for it. the company quotes are as follow

"--- Original Message ----
> > From: hunny.[protected]@gmail.com
> > Sent: 13-May-2010 14:50:33
> > To: vodafonecare.[protected]@vodafone.com
> > Subject: Complaint regarding activation of Vodafone live on mobile no
> > [protected]
> >
> > hi,.
> > I have talked to your customer care executive on 13th may, 2010 regarding
> > the activation of vodafone live service on my mobile phone [protected]. I
> > have not send any request from my mobile for the activiation of service
> > which your executive confirmed but he said that request was recieved from
> > website. I havnt send any request for activitaion and charges has been
> > levied for which i want refund. Also, i want to know how can you activate
> > the service on my mobile without request from my side.
> >
> > I request you to answer to my query as soon as possible. As its of great
> > concern for me.
> >
> > with regards ,
> >
> > hunny khanna"

Reply of the mail

"Dear Mr. Khanna,
> >
> > Thank you for your email dated 13/05/10 regarding the services on your
> > Vodafone mobile number [protected].
> >
> > We sincerely regret the delay in replying to your e-mail and the
> > inconvenience caused to you.
> >
> > We would like to inform you that as a promotional offer, the Vodafone
> Live
> > service has been activated on [protected] free of rental, that is without
> > any monthly rental for the same. Kindly note details of the promotional
> > offer for the Vodafone Live service :
> >
> > 1) No monthly rental
> > 2) Usage charges Rs.0.10 per 10KB.
> > 3) Download charges as per the cost link of the visited wap enabled site
> > 4) Multimedia message charges at Rs. 3 per MMS
> >
> > As per the details mentioned above, usage charges are applicable on the
> > promotional offer. Hence, we regret to state that we would not be able to
> > execute any reversal for the usage done. **
>
> > Assuring you with the best of our services at all the times.
> >
> >
> >
> > In case you need further assistance, please do call or email us. We?ll do
> > our best to help you.
> >
> >
> >
> > Happy to help,
> >
> > Aswani Kumar Tiwari
> >
> > Vodafone Care
> > Contact numbers*
> > Vodafone Care : 111 or +91-[protected]
> > Fax number : +91-[protected]/[protected]
> > E-mail : *vodafonecare.[protected]@vodafone.com *
> > Website : www.vodafone.in

But after a month my bill came and it was having 400 rs as a rental for the vodafone live service. I again called customer care they said they dont have any intimation regarding the mail and asked me to mail them again. I mailed them to which they reply saying company quotes are as follow

"---- Original Message ----
From: hunny.[protected]@gmail.com
Sent: 19-Jun-2010 15:44:00
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Bill clarification on your Vodafone mobile number [protected] [REF:[protected]]

hi,

If you have bothered to check the bill i have been charged with the rental
for two months for which i mailed you earlier that this has been activated
on my mobile without my consent. Also, i didnt get what are you saying abt
this " We would like to confirm you that, in your bill generated on 11/06/10
you have been charged for the Vodafone live pack in which you are getting
100 MB uses free, and same has been active on your request". I never
requested for the pack and neither for the live services. Also, contact me
over phone to discuss the issue further if you guys have time because i dont
think you guys value your customers. I am really frustrated with the
response of yours and your customer care as you guys know nothing and shows
hell of irresponsibility. Take it further i am going to discontinue my
services because of your response and further i am going to take matter to
higher authoritie untill than i am not going to pay my dues.

with regards

hunny khanna

On Sat, Jun 19, 2010 at 2:23 PM, Vodafone Care <
vodafonecare.[protected]@vodafone.com> wrote:

> Dear Mr. Khanna,
>
> Thank you for your email dated 14/06/10 regarding the bill clarification
> on your Vodafone mobile number [protected].
>
> We would like to inform you that, as per communicate in earlier mail, as a
> promotional offer, the Vodafone Live service has been activated
> on [protected] free of rental, that is without any monthly rental for the
> same. Kindly note details of the promotional offer for the Vodafone Live
> service :
>
> 1) No monthly rental
> 2) Usage charges Rs.0.10 per 10KB.
> 3) Download charges as per the cost link of the visited wap enabled site
> 4) Multimedia message charges at Rs. 3 per MMS
>
> We would like to confirm you that, in your bill generated on 11/06/10 you
> have been charged for the Vodafone live pack in which you are getting 100 MB
> uses free, and same has been active on your request.
>
>
>
> As per the details mentioned above, usage charges are applicable on the
> promotional offer. Hence, we regret to state that we would not be able to
> execute any reversal for the usage done.
>
>
>
> Assuring you with the best of our services at all the times.
>
>
>
> In case you need further assistance, please do call or email us. We?ll do
> our best to help you.
>
>
>
>
>
> Happy to help,
>
>
>
> Aswani Kumar Tiwari
>
> Vodafone Care
> Contact numbers*
> Vodafone Care : 111 or +91-[protected]
> Fax number : +91-[protected]/[protected]
> E-mail : *vodafonecare.[protected]@vodafone.com *
> Website : www.vodafone.in

As you read through the mails its quite clear that the company has really cheated on me and even giving excuses for the refund. At present they are giving justification its for the vodafone live service pack of free 100 mb usage whose request i havnt given. Also, i beilieve if i notified the company at the start of the service i havnt given any request and they should rectify it. Its on there part to do the due digilence regarding the mistake and rectify it. I believe its o;d trick of the book that the telecom operators make to activate a service without a consent get addittional charge from the customer.

I am looking forward to you guys to get me the justice. i waiting eagrly foir your reply

with regards

hunny khanan