[Resolved] Vodafone — Call barred on my no [protected] due to Data Sim ([protected])

[Resolved] Vodafone — Call barred on my no [protected] due to Data Sim ([protected])

A Amit Kanak from Noida, Uttar Pradesh

I am Amit kanak, using Vodafone post paid number [protected] since last 5 years.I have bought one more DATA SIM for 3G internet use on Nov’12. Bearing number - [protected]. The Data Sim ([protected]) got activated on mid of November. But I have several data connectivity issue with the data Sim, I have contacted with customer care several times, but issue does not got resolved , due to this I called customer care and asked to deactivate my 3G Sim as I could not connect with it in my area. As I have to call coustmer care with my postpaid mobile number [protected] as my data sim has not any calling facility.Every time I called the executive logged request to deactive my postpaid mobile number [protected] instead of Data Sim ([protected]).After number of attempts I finally was able to log a complain and asked them to deactivate my Data Sim ([protected]). After that I haven’t got any bill regarding that number I thought that the Data Sim ([protected]) got deactivated. It was just today when I got that my post paid number [protected] which I was using since last five years got barred.when I visited Vodafone store they told me that I have to pay 968 which was due on my Data Sim ([protected]) number which I have already closed 5 months back. · I haven’t used the data sim more than 4 days due to connectivity issue at my aera. · I already called customer care to deactivate my data sim several time but no action taken. · How can Vodafone can barred my services I am a valued customer since last five years. · Please let me know where I have to file a complaint on this issue. Please resolve my issue, You can check the usage on this number ([protected]) as I haven’t used this number and called number of time to close it why I have to pay the due. Please let me know earliest if you can resolve this matter and activate my barred number [protected]. Amit kanak [protected] Was this information helpful? No (0) Yes (0)
Dec 14, 2016 Complaint marked as Resolved Verified Support Mar 26, 2013 Vodafone India Customer Care's response Hello Amit, We could not talk to you when we called on your number. Please share a convenient time for us to contact you. Regards, Vodafone Customer Care, Delhi & NCR Verified Support Mar 28, 2013 Vodafone India Customer Care's response Hello Amit, Thank you for speaking with us. Hope we were able to address your concern. Regards, Vodafone Customer Care. Verified Support Mar 28, 2013 Vodafone India Customer Care's response Hello Sir/Madam([protected]), We called on your number but there was no response. We will get back to you with further assistance in 24 hours. Regards, Vodafone Customer Care.
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Comments

Complainant8600545

from Delhi, Delhi

I purchased a Vodafone Prepaid no [protected] on 27th Sep 08 from Bansal Communication, SGM Nagar, NIT, Faridabad after submitting all required documents. The sim worked well for 2 days and then from 29th Sep 08 its outgoing and incoming were barred due to non- submission of documents. Mr. Bansal of Bansal Communication said that he submitted the documents now the dealer is not responding to my calls. Please look in to the matter and activate the number immediately.

regards,
samir
[protected]

bhavneet

from Jalandhar, Punjab

Vodafone — call barred

call to customer care executive barred on numbers [protected] , [protected]

anand24867

from Lucknow, Uttar Pradesh

Vodafone — call barred

Sir , i am vodafone costomer, withi in last 5 years. my cell no is [protected] . today i check my phon and call to other number. my phone call is transferd to costomer care vodaphoe. when i call comtomer care . then called me (My Documentation problem)
when i have no recive any sms or call vodaphon, then why breack my call . Anand mohan Srivastav c-914 abhay nagar dewa road barabanki

anand24867

from Lucknow, Uttar Pradesh

voda phone service is very bad service

rajvernekar

from Pune, Maharashtra

Vodafone — Service barred multiple times

Hi,

This mail is regarding the problems I have faced with Vodafone since I bought a new sim card for the last one month. My incoming and outgoing calls have been barred about five times and the reason given to me is inappropriate documents.

First time my service was deactivated due to your salesperson losing the documents.
Second time they said my documents had some problem.

Third time, I personally went to the Vodafone store and submitted my Election Voting card which has my photograph, name and complete address. The executive at the store told me that the document was alright and activated my service within 2 hours.

One week later, my service was again discontinued. I talked to a manager on Vodafone Care and he told me that your documents are all right. He took 8 hours to activate my service.

After 10 days, my service is again deactivated. And now your executives tell me to go to a Vodafone store. They say your service was activated temporarily which the manager never told me.

This is the most pathetic service I have ever had. Your store executives should know the right protocols and should tell me about the type of documents I need. You should not expect a person going to your store for the mistake of your executives multiple times.

And every time I call your customer care, I am kept on hold for 15-20 mins.
Your service has really pissed me off. I will change my service provider too as soon as possible and never recommend Vodafone to anyone.

Regards,
Raj Vernekar
Consultant
Deloitte Touche Tohmatsu India Pvt. Ltd.