[Resolved]  Vodafone — Poor service & Wrong Commitment of Vodafone

Address:

Central Delhi, Delhi

Dear Sir/Mam,


As I am to inform you that I am the customer of vodafone using a prepaid connection of vodafone as iam facing a huge problem with the vodafone service here by the company


1} DND Activation

As i had made an activation of the DND{Do Not Disturb} on my number [protected] 9 to 10th month before to avoid different advertisiment but still i am facing a problem this is not a first time that i had written a mail to the company but several mails i have written to the company for the same,now many days have been but still no action has been taken by company here the company has totally avoid my problem as iam the user who is using the vodafone from past 2year.

2} Activated scheme of 1paise per second for Local Call

As i had made an activate scheme of 1paise per second on my number [protected] for reducing the local call charges two year before but from the past seven days the company is get charging Re.1/sec on my local call instead of cutting Re 1 paise/sec.

Due to which iam totally got fedup with the poor service of the vodafone.

So, i request you to ask to short out my major problem as soon as possible.


******ATTACHMENT OF CONVERSATION MADE BY THE COMPANY WITH ME*********

REGARDING:-- DND ACTIVATION


Respected Sir/Mam,

As i am to inform you that I as am a consumer of the vodafone company using the prepaid number in delhi as [protected] [protected] ,where i have made a activation of the DND{Do Not Disturb} on my number 5-6 month before to avoid the different advertisiment messages where i have given the call to the customer care on vodafone to activate the same offers on my number in which they have made an activation the DND 5-6 month before by giving me the ansurance that it will get activated but still iam facing a problem the same,where i have already written the mail on same matter to the company higher authority on the following email id {1.vodafonecare.[protected]@vodafone.com, 2.sanjays.[protected]@vodafone.com, 3.Sushma.[protected]@vodafone.com} on dated Tue, 21 Dec 2010,Time11:10:22 but the long gap has been passed but no action has been taken.
So, i request you to help me out regarding to my problem.

Thank's& Regard's

PARITOSH JAISWAL
Cell: [protected] [protected]






Dear Sir/Mam,


As I am to inform you that i am the customer of vodafone from past 1 year with using the number as [protected] [protected] ,where i have make an activation of DND facilities on my number 2 to 3 month before but still iam facing a problem for the same.
So, i request you to short out my problem until & unless i have to move to consumer court for the same.

Thank's & Regard's

PARITOSH JAISWAL
Cell:[protected] [protected]


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Subject: Happy To Help: Reminder


Date: Tue, 21 Dec 2010 11:18:17 IST






Dear Customer,

Thank you for writing to us.

This is an automated response to your email. We will respond to you within 2 working days.

We also hope that you have taken care of the pre-requisites to file this appeal. To know more, click here.

Manage your Postpaid account online - anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone, click here

HOW TO MAKE ONLINE PAYMENT

Making payments for your Vodafone mobile phone is really simple. All you have to do is to choose one of the following easy methods:

Make a quick online payment via Quick bill pay for any Vodafone postpaid bill on www.vodafone.in
Recharge any Vodafone Prepaid connection via Recharge online on www.vodafone.in or navigate to Vodafone live! on your handsets.
Make a payment via the comfort of your home on M-Shop by calling 53333 (toll free) or sms to 53333. To know more about Vodafone M-Shop, click here
Simply log on to www.vodafone.in/myvodafone.
Pay via any of the Self Service Kiosk machines.

In the meantime, if you need any further assistance, please do call us :

For any queries on our products or services, call Vodafone Care on + 91-[protected] + 91-[protected] from any phone or 111 from your Vodafone mobile phone anytime.

For any complaints, service activation/deactivation and tariff change requests, you can call 198 (toll free) from your Vodafone mobile phone.



Happy to help,



Vivek Gangwar

Appellate Authority



Contact numbers
Vodafone Care

For enquiries : 111 or +91- [protected] +91- [protected]
(Toll free from Vodafone mobile phones within the home network)

For complaints/requests : 198 (toll free)
Appellate number : +91- [protected] +91- [protected]
Fax number : +91- [protected]/[protected]

E-mail : vivek.[protected]@vodafone.com

Website : www.vodafone.in

Pre-requisites while filing an appeal:

- The appeal should be filed in the Appeal form (in duplicate). If not, please do so, You can download the form from www.vodafone.in.
- It is suggested that you file an appeal within 3 months expiry of the complaint resolution time limit specified by the Nodal Officer.
- The complaint docket number (unique complaint number you got post registering your complaint with the Nodal Officer) should be provided with the appeal. This will help me get your case history
The docket number of your appeal will be communicated to you shortly. And your appeal will be decided within 3 months from the date of its filing.

My Vodafone

Pay your bill, activate services, change your talkplan and do lots more on My Vodafone on www.vodafone.in/myvodafone

By logging on to My Vodafone, you can

View and analyze your bill/account statement
Pay your bill/security deposit
Change your talkplan/billing address and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate Roaming
Order a new SIM card and block your old one


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To:


Subject: Happy To Help: Reminder


Date: Tue, 21 Dec 2010 11:18:16 IST











Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please SMS to 111.

Manage your Postpaid account online - anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone click here

You can also activate/deactivate services easily via SMS. To view the list of service commands,click here . SMS the command to 111 and the service would be activated /deactivated accordingly.

HOW TO MAKE ONLINE PAYMENT

Making payments for your Vodafone mobile phone is really simple. All you have to do is to choose one of the following easy methods:

Make a quick online payment via Quick bill pay for any Vodafone postpaid bill on www.vodafone.in
Recharge any Vodafone Prepaid connection via Recharge online on www.vodafone.in or navigate to Vodafone live! on your handsets.
Make a payment via the comfort of your home on M-Shop by calling 53333 (toll free) or sms to 53333. To know more about Vodafone M-Shop, click here
Simply log on to www.vodafone.in/myvodafone.
Pay via any of the Self Service Kiosk machines.

In the meantime, if you need any further assistance, please do call us :

For any queries on our products or services, call Vodafone Care on +91- [protected] +91- [protected] from any phone or 111 from your Vodafone mobile phone anytime.

For any complaints, service activation/deactivation and tariff change requests, you can call 198 (toll free) from your Vodafone mobile phone.




Happy to help,




Sushma Khanna
Nodal Officer

Contact numbers
Vodafone Care : 111 or +91- [protected] +91- [protected]
For complaints/requests : 198 (toll free)
Nodal Officer : +91- [protected] +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +91- [protected]/[protected]
E-mail : sushma.[protected]@vodafone.com
Website : www.vodafone.in


Thank's & Regard's

PARITOSH JAISWAL
Cell:[protected] [protected]




Warm Regard's

PARITOSH JAISWAL
Cell:[protected]