[Resolved] Vodafone — Changing to a new plan | |||
I am an existing Vodafone customer having mobile number (Nine-Nine-867O23O7) which I took under a corporate CUG plan named ENTERPRIST 175 CUG and have been using it for the past 6.5 years. By today's standards the tariff is very expensive. Getting a pamphlet from some executive who came to my office I wanted to change my plan to "VG_Corp_99" and mailed the same to "corprelations.[protected]@vodafone.com". The response from them was very disappointing, "this offer is only for new customers and not for existing customers". But according to TRAI's 4th amendment to TTO, "Customer has the right to move from one tariff to another plan offered by his service provider any time without having to pay any fee for the migration. A subscriber's request for a change of tariff plan shall be accepted and implemented immediately or from the start of the next billing cycle." Please take some action against this as they have only intentions in increasing the number of customers rather giving proper support to existing customers. I have emails sent from Vodafone as a proof for this. Kindly do the needful.... Was this information helpful? | |||
Dec 4, 2016 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
The plan got change to VG_Corp_IT_99 yesterday, thank you :)
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Vodafone / New connection plan — misleading, wrong implementation of plan
HiI have a very serious kind of problem with these Vodafone executives
My mobile number is [protected], I got this number from Vodafone store, Ansal Plaza, Hudco place, near Andrews ganj.
My customer agreement form no. is – 80137755
I bought this number on 23rd of June 08. At the time when they sold me this number
They told me that your number is [protected] which is written in customer agreement form also, but actual number I got is [protected]. Then they told me that your monthly rental will be Rs 49 only plus you have to pay Rs1000 advance( So, I paid them advance Rs1000 on 23rd of June 08). Now 2 days back Vodafone customer care executive called me up and told me that my monthly rental is Rs 298. One more thing they told me at the time of purchase that I will got a watch, parker pen and a CD free, when there executive will come to my home for verification, but no executive came to my home neither for giving free gifts nor for verification.(Imagine I got a post paid number without any verification).
So, on the sight of above mentioned problems, why I should pay monthly rental of Rs 298 instead of Rs 49 only and above all else why they are misguiding the customers and implementing wrong plans.
Please do the needful.
Vikram