[Resolved]  Vodafone — VODAFONE CONNECTION BEING REPEATEDLY DISCONNECTED?

Dear Ms Rashna
I'm writing to you due to the pathetic custome service of Vodafone
that has been meted down to me over the past month. My phone has been
disconnected for the 4th time in 4 weeks and the scandalous attitude
of Vodafone employees in resolving this issue has made things only
worse.

I have subscribed to a Vodafone postpaid phone connection
([protected]) from your Vodafone Store in Ghatkopar East, Mumbai on
Wednesday, 22 July 2009. For your reference, my plan consists of Rs
99/month with the addition of "India One [protected]@Rs.40" pack.

The problems started with the word go. My first disconnection happened
just within a week. I went to the afore metioned store to resolve the
matter with Mr Anoop - the person who had assisted me in my postpaid
connection purchase. He saw into the matter and said that my
verification could not be completed at the given address (i.e. of my
company Tata Power) and advised me to provide my residential address.
he also temporarily reactivated my account.
As per the advice, I put in a request for "change of address" at the
Vodafone store a few days later by providing a letter of proof,
containing my company's (Tata power) letterhead and countersigned by a
senior HR manager . My request was processed by Ms Deesha Ajay
Bharwada of the same Vodafone Store: Ghatkopar East, Mumbai. That, I
hoped would be the end of this ordeal.
Despite all the assurances provided, my phone was disconnected for the
second time only after a few days. Frustrated, I again went to the
same store and talked to Mr Anoop why this happened. He gave me the
flimsiest of excuses - that my verification could not be completed yet
again because of some vague diffculties. To my astonishment, he asked
for another letter of proof because my request for address change had
not been processed the first time around. On ennquiring into the
lapse, he told me that the first letter had been lost/misplaced by the
company and thus he could not change the address again without another
letter. I thought it to be an honest mistake and promised to re-submit
the letter within a week's time. In the meantime, he again temporarily
activated my account.
A day before I was to re-submit my letter, I got a call from Vodafone
for verfification purpose. I explicitly asked the person on the line
THRICE whether this call was to be followed by a disconnection. All 3
times the person repeated the same thing: that my connection WOULD NOT
be disconnected any further. I was given a "Confirmation Number
[protected] as "proof" for the same. The next day - Tuesday, 11 Aug 09
- I resubmitted my address proof to Ms Deesha Ajay Bharwada at the
Vodafone Store. I repeated my question and the answer was the same -
that no further disconnections would occur, that my address change
would be executed without fail and verification completed
successfully.
These promises of Vodafone's incompetent staff, as always, turned out
be hollow when my line was disconnected yet again on THE VERY NEXT
DAY. On Wednesday evening, i made a call to Vodafone [protected]@111 and
expressed my anguish to a senior call centre member named Mr Rafiq
Khan. I was served the same stale excuse - that my verification could
not be done, that the address change could not be completed, etc etc.
I was fed the same advice yet again - that this disconnection was
temporary and that he would get it activated within an hour.
Which brings us to today, Tuesday 18 August 2009. Today is the 4th
time in 4 weeks that my connection has been disconnected and I believe
it to be within my right to demand an explanation yet again to the
same burning question: WHY IS PHONE LINE BEING REPEATEDLY
DISCONNECTED?

A good way to examine this issue would be to look at it from my point
of view. Despite my boundless patience and willingness to give
Vodafone repeated chances, the company has failed miserably by cutting
my connection as it saw fit, without any prior warning. The problem
is, in no small measure, being compounded by the incompetent fools
manning Vodafone's custome care division who always seem to resort to
hollow promises and flimsy excuses to escape blame. I've been unable
to make ISD calls to my parents living in Indonesia for over a month
now since Vodafone couldn't complete a simple verification excercise.
I have paid my bills in advance, but that has been of little use
because my phone has been disconnected more often than not.

I demand:
1. An explanation, in writing, of why I was subjected to mindless
repetitive disconnections within 24 hours of this mail.

2. A refund of my deposit money (Rs 99) for SIM card and billing
amount to be excused.

3. Termination of postpaid connection with immediate effect.

FAILING A SATISFACTORY REPLY TO THE ABOVE, I'LL BE APPROACHING THE
APPELATE AUTHORITY (LAXMI BHAN) WITHIN 24 HOURS OF THIS EMAIL FOR
FURTHER ENQUIRY. FAILING THAT, I'LL TAKE UP THIS MATTER WITH THE
RELEVANT CONSUMER COURT.

For justice, I wait.

Sidhartha Maheshwari
+91 - [protected]
1165 Kohinoor City Phase I
Kurla West, Mumbai 400070
Maharashtra