[Resolved]  Vodafone — Correction not done in name spell

Address:

West Delhi, Delhi

From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 15 September, 2012 1:11 PM
To: appellate.[protected]@vodafone.com
Cc: corporatecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: SR#[protected]-Reminder 1
Importance: High

Reminder 1

With thanks & regards,
Purnendu Ghosh
IT Head
IIFL-IBM project North
M:[protected]
Ph. No.[protected]
Extn: 540363


From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 13 September, 2012 3:57 PM
To: appellate.[protected]@vodafone.com
Cc: corporatecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com
Subject: RE: SR#[protected]
Importance: High

Hi Vivek,

How team is closing tickets without giving resolution on them. Do you ever bothered with such unprofessional approaches.. Below artifact is for your further understanding. If I do not get any improvement/resolution on my ticket will surely have a look on legal move. Trust you audit on closure of calls, recordings etc. .If not feel free to revert I can share all conversation recording data with Vodafone.
Thanking you in advance.



With thanks & regards,
Purnendu Ghosh
IT Head
IIFL-IBM project North
M:[protected]
Ph. No.[protected]
Extn: 540363

From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 13 September, 2012 2:03 PM
To: appellate.[protected]@vodafone.com
Cc: corporatecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com
Subject: RE: SR#[protected]

Team,

Not seen any progress on this below matter, when can I expect closure.

With thanks & regards,
Purnendu Ghosh
IT Head
IIFL-IBM project North
M:[protected]
Ph. No.[protected]
Extn: 540363

From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 12 September, 2012 10:14 AM
To: nodal.[protected]@vodafone.com
Cc: 'appellate.[protected]@vodafone.com'; corporatecare.[protected]@vodafone.com
Subject: RE: SR#[protected]

Hi ,

Good Morning!!
As discussed yesterday over telecom, please find the attachment for necessary correction. In case you have any queries please feel free to revert me.

With thanks & regards,
Purnendu Ghosh
IT Head
IIFL-IBM project North
M:[protected]
Ph. No.[protected]
Extn: 540363

From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 10 September, 2012 3:38 PM
To: 'corporatecare.[protected]@vodafone.com'
Cc: 'appellate.[protected]@vodafone.com'; nodal.[protected]@vodafone.com
Subject: RE: SR#[protected]

Hi Team,

In ref. to trial mail as well as long conversation with your customer care executive I would like to communicate you that kindly do the below requests performed.

1. Not to deactivate Paper Bill to my billing address
2. Ensure E Bill to my inbox while getting generated
3. Update portal to this below rectification area Marked/Highlighted





With thanks & regards,
Purnendu Ghosh
IT Head
IIFL-IBM project North
M[protected]
Ph. No.[protected]
Extn: 540363

From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 07 September, 2012 3:13 PM
To: 'nodal.[protected]@vodafone.com'
Cc: 'appellate.[protected]@vodafone.com'
Subject: RE: SR#[protected]

Hi Sushma,

Did I missed your response..

With thanks & regards,
Purnendu Ghosh
IT Head
IIFL-IBM project North
M:[protected]
Ph. No.[protected]
Extn: 540363

From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 06 September, 2012 7:31 PM
To: 'nodal.[protected]@vodafone.com'
Cc: 'appellate.[protected]@vodafone.com'
Subject: SR#[protected]


Hi Sushma,

Good evening!!

In ref. to below artifacts need your clarification; hope you will lead towards consumer satisfaction.

1. Why [protected] is raised in whereas I opted to receive bill on Ebill+Paper since beginning of taking connection.
2. Why [protected] is not closed within TAT. In fact I requested to spell correction only.




With thanks & regards,
Purnendu Ghosh
IT HEAD
IIFL-IBM project North
M:[protected]
Ph. No.[protected]
Extn: 540363