The customer care department MUMBAI is either picked from slums or they have been trained to deliberately keep on wasting the time of the consumer by transferring the call to other executives instead of the one who will address the solution, then putting in a long hold, asking for various details for even small queries (as if we have done a crime) , using cliche dialogues "Sorry for the inconvenience will definitely help you" and they don't help us but complicate the matters ,consume our time and money as well.. the most pathetic service and their nodal officer too seems to be sleeping.
Once a multi caller tune was automatically enabled on my cellphone and 99/- were deducted and when I objected to the charges deducted I was told that I had enabled it and which is why my balance ran to -99 rupees, they told me to send a message to cancel the service if I didn't want it and since it was a catch22 situation and a helpless state I tried sms'ing "CAN CT" but the sms didn't go through ( I was having a 350 free sms pack and there was a good deal of balance in it) when I told the customer care dept that I was unable to send the sms, they told me that I need to have a minimm 1/- Rupee balance to use the free SMS pack (strange), my question is when I had a free SMS pack I still had to have a 1/- Rs in my account to send a message but when my balance was already low why did they deduct and got the balance to the negative side of 99/- Rs for a caller tune service (which I never applied for) couldn't they have stopped that deduction as well?? When I asked this question to them they disconnected the call. Was this information helpful? | 
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