[Resolved]  Vodafone — service not activated even the charges by vodafone 5~ 6 times

Address:

Delhi

-----Original Message-----
From: ashok [mailto:[protected]@yahoo.com]
Sent: Saturday, March 05, 2011 8:58 PM
To: [protected]@nic.in; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in
Cc: marten.[protected]@vodafone.com; vittorio.[protected]@vodafone.com; samaresh.[protected]@vodafone.com; tv.[protected]@vodafone.com; kumar.[protected]@vodafone.com; anuradha.[protected]@vodafone.com; 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'; Ashok Panchal (SKSSL)
Subject: FW: Services on your Vodafone mobile number [protected] [REF:[protected],[protected],[protected]] for activation of 2gb internet pack


Dear Sir/madam,


Kindly look into the matter and request you to take necessary actions against VODAFONE.
In short, I would like to state as below:-
1. First Recharge 2GB Pack in Rs. 95 on 21st Feb. 2011 at 10:30 A,M.
2. Since that period, I am running behind (through e-mails, visiting to the stores, customer cares, nodal officers, Appealing authority etc at all places) Vodafone for 2GB Internet Service activation. But could not get till today the 2GB Pack activated.
3. As per vodafone cheating, in between I have got 5~6 time recharged due to the negative accounts happened, even without usage of my internet.
4. Last 2 days back, I again went at Vodafone stores at Gurgaon (Palam Vihar) and their I came to know that the VMC is activated. I got the messages also for 2GB usages. But today 05 March 2011, I am again not able to use the Internet because of the negative account.
5. After that I communicated at [protected] customer care, there I found that the 2GB plan was not activated and because I used internet from since 2 days so the account went in Negative. I am very much disappointed with the kind of activities by Vodafone. It is horrible.
6. I have already wasted a lot of money, time and harrasment to get this internet service/pack. But till today from 21st Feb 2011 to 05th March 2011 (12 days passed) I could not get the same.
7. In todays time, if they are providing this kind of services to customer, they should not be in the field of customer services. As per my experience had with Vodafone, in customer services it is 0% while having the all facilities of communication.
8. The Vodafone is cheating me (customer). Because I had taken the Rs. 95 internet 2Gb Pack but I have paid around 10 times more by cash and here I am not adding my precious time and problem faced due to the same.
9. Vodaone systems are not transparent and nor able to provide the services to customer. From top to bottom, all are useless for me. If this is the case, then the Vodafone does not qualify for these kind of service providers. This is all not acceptable.


I request you to review my case and take appropriate actions against VODAFONE and also request you to arrange the activation of my 2GB internet pack alongwith my all recharges reverse which I have done without my usage of internet, without any more delay. I have been cheated by VODAFONE and push me in problems a lot.

Note: I have written to all higher authorities in this regards, but unable to get any reply / solution. All are sleeping. There are no feedback given to customer.

Request to all who are responsible and authorised to review this case and resolve this.

Hope for a quick actions.

Thanks and regards,

Ashok
[protected]