[Resolved]  Vodafone — disconnection of service with just 3 hours of notice

Address:

Karnataka

I got a call from Vodafone on 14th March 2013 as was said have to re-submit address and ID proof. Within 2 hours my connection was disconnected. I have been using this number - [protected] for more than a year and had submitted all the documents at BTM layout branch of Vodafone.

While this clearly shows some serious laps on vodafone for mishandling consumer data (god forbid the hard copy document has not fallen into hands of miscreants), them disconnecting service with just 2 hours notice is a big shame on Vodafone as a service provider.

I spoke to customer care and they gave a call reference[protected] Srinivas. He refused even pass the call to his supervisor. The representative told me to raise an issue with TRAI as it was per requirement from TRAI!!!!!!!!

I do not mind resubmitting documents (from a national security standpoint), but atleast a few days time should have been provided. Its unethical and a clear 'shameful customer service' behaviour. That too for the fault of some frivolous vodafone staff.

VODAFONE HAS TO ANSWER WHAT HAPPENED WITH DOCUMENTS.... HAVE THESE BEEN SOLD TO SOME MISCREANTS WHO INTURN USE INFORAMTION TO HAMPER NATIONAL SECURITY?????????