[Resolved]  Vodafone Essar — deduction of balance

Address:

West Bengal

I am a vodafone user([protected])and I m using prepaid connection and as far as I know company has no right to deduct my balance and make it in negative..I was in roaming betwrrn 1st october to 9thoctober..and my net pack has to b expire on 5th of october and I had a balance of rs.30 aprox before the deduction I m nt sure whether I have exceeded my internet usage but as soon as I got the msg of low balance I thought may b the net pack is ovr and till dat time I didn't get any msg from company that your msg pack is over bt as I got msg of low balance I disconnected the internet and I checked my balance it was -1t. I was very disappointed wid dat very much but it was ok bt next day morning dere were no networkand all the services were barred after that I callled customer care so no 1 picked up my call after dat I tried many times den someone picked up I askd abt deduction so he said u have -204rs.bt actualy it was -260rs. And I called many times by my UP no.my all important calls were barred and I. Know how much I face problems at dat time i n roaming I askd abt deduction many times but no1 gave me satisfied/satisfactory answer..deduction of balance in negative is not the first tymwid me and I don't knw why the company sends late msg and did not inform dat ur internet pack is ovr dey used to send dat u have low balance and dat msg when d balance olready went to negative..I have complete call logs wid me..I just want either my balance back if deducted wrong or I want the detail of deduction..I just want your concern to this..and I thnk company has no right to make balance in negative while I am using prepaid connection and in roaming I faced many problems it remained close for 1day..
Thanking You
PRANJAL BHUSHAN
+91-[protected]