[Resolved]  Vodafone — Excessive bill & Fraudulent Transaction

Address:

Ghaziabad, Uttar Pradesh

This is regarding the excess phone bills for mobile number [protected], I have been constantly receiving since the past few months.
My name :- Manju Khatri
Mobile Number :- [protected], [protected]

In this particular instance, a bill of around Rs.8745 was generated for my number for the month of January 2013.
On asking for the details for this bill, I have been constantly told that the bill is due to data usage on my number.

Firstly, I Would like to clearly delineate the fact that I had mentioned in very specific terms to the customer care to cut off any sort of data connection that is being used by my number, multiple times.
This request had been made since November. The records can be checked for this matter. Never have I requested to activate the data services since then.

Secondly, I would like to add the fact that I have not used any data service from my end. And I have been receiving a standard answer that my data usage is present in the records, could you also check how this data was used(I never used it).Again, please check this in the records and audio conversations. I have faced completely similar problems in the past too.

.And I would like to clearly mention the fact that, irrespective of any data usage records that might be present, I will refrain from any sort of payment for data usage as I have clearly mentioned to cut all sort of data usage from my number.
Additionally, I did not use any data service on my end, due to the fear of such hefty bills.Since the past two months I was getting normal bills and out of nowhere, my data connection was activated again without my consent and this bill was produced.

It has become drudgery for me since the past few months, explaining the same thing again and again. All I am getting are repetitive answers.
I also went to your center many times and none of your executives were able to solve the problem.

Furthermore, I had chosen automatic bill payment earlier to deduct my bills automatically. When I went to the customer care center to get it disconnected, I was very shrewdly cheated by one of the executive as he instructed me to just make a cash payment for this.
Only later did I came to know that I was cheated. I went to the center again, to get this service deactivated and had to freeze my bank account till then.
However, Only when it was confirmed that my automatic bill payment service had been disconnected I made my account active again, only to see that even after the deactivation the transaction took place.

I had received a message two days back that my bill had been settled and confirmed by asking. It is a puzzle as to how I got this message in the first place?

It has become drudgery for me since the past few months, explaining my case, wasting my time and effort on a service that was supposed to make my life easier.

It is a clear case of fraud and cheating that I have faced since the past few months.

As proof, I would like to share all my previous requests since October 2012 and the audio recordings, which clearly specifies how clearly I have asked Vodafone to cut any sort of data connections. I have constantly repeated the same thing since months and no solution has been provided. I have also been to various Vodafone centers repeatedly and yet received no solution. It is the integrity of the company that I want to put at stake here and also would like them settle my amount as soon as possible.