Vodafone — After Paying extra, still no support

Address:

Faridabad, Haryana

I am totally stuck! i paid like 5000 extra to get y blackberry from vodafone store faridabad coz i got to know that if i get my phone from outside then vodafone will not help me if any issue comes up. Nevertheless i paid 14850 instead of 10000 for my blackberry curve in Feb 2010 (like 20-21 months back). They told me that i can drop in to vodafone store anytime to get it unlocked (its just that i'll be out of warranty then), so now when i am anyway out of warranty after about 2 years i went to vodafone to get my phone unlocked they said that "we don't do it here anymore. you have to go to BB store" and gave me an address. I went to BB Store and they tell me that i have got my phone from Vodafone store sp they can not help me! I went back to vodafone store faridabad and then they tell me that we can not help you you have to visit BB store.
Now the problem is, WHERE DO I GO? i called up cust. care they told me that we are transferring your call to BB dept. The bb dept tells me that i have to pay a visit to voda store (Please note: voda store tells me that they can not do it). Not the bottom line is that
1) Voda store can not do it (tells me to visit BB store)
2) BB store says we can not do it (you got it from voda store, so visit them)
3) Cust. care (111) tells me to visit voda store as i got it from there (voda store tells me that they can not do it, back to point num. 1)

I am stuck in loops and can not be taking offs from my office to get my darn phone unlocked! I got my phone from the store coz i never wanted to be in a mess and thought that voda will straight away help me.
But i think i bought a mess in extra 5000 rupees that i paid

Voda store or cust care or whoever, if you are reading, help me or i am going next to the ACTUAL CONSUMER COURT!

Thanks
Divyansh Bajaj
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