[Resolved]  Vodafone Gujarat Circle — Roaming Charge for which phone was not used

Dear Sir,

I am user of VodaFone Mobile service since 2000. My number is [protected]

I am regular payer of bills to them and before time almost all time or either on time.

At time I have paid more than what they have paid me so my credit balance remains with them sometimes.

Now PROBLEM CAME IN NOV. 2009.

I travelled to USA and I carried their SIM Card.
My Journey date was from 5th Nov. - 24th Nov. 2009 (india - usa - india)

Now beofre I went to USA (which I go for my business) and with all knowledge that they will charge me if I call to US client from my VodaFone India SIM card or in India. But my purpose was to carry my India Mobile was to know that I can get their numbers and likewise I will tell my India Office to call them and help those clients.

Now when in Roaming I received calls BUT I have NEVER ATTENDED any CALL by talking over phone, rather I know that even I take calls they will charge me for Incoming.

So whenever I have got that type of request, I have pressed cancel button.

Now Vodafone Gujarat circle is harresing to pay for all those events which I haven't done or rather I have not done any action.

Why should I have for those charges which I have not done.

Is there any reason I should pay LOADS of money for their executive telling me that they have charge for what I have done. I have requested them thousands times over phone that please tell me are you going to charge if I CUT phone while I am in roaming, They always say NO SIR you will NOT CHARGED for cancellation of call.

Now they have recording of all this calls with them. I am talking of Vodafone Tele Center on [protected]. I told their people on this number to check my conversation with their executive during period from 20th Oct. to 4th Oct. 2009 (20/10/09 -- 04/10/09) so they can know what their people has said. But they are not ready to listen.

I am sending this along with my Nov. 2009 Bill attached.

Please check that all Mobile Company is doing cheating like this with every consumer.

They have charge me as below.
for receiving 1 call Rs. 27.6 (they call roming call forward) (which i have done pressing cancel button)
for Outgoing same call Rs. 165 (same day same time) (why double charge)

So if I am not taking call they do call forward (without my permission) and they initiated another call which call India number and ask to do voicemail without my permission, how that is possible on same time both thing.

Thirdly they are intimidated by pressing cancel button that person is not ready to take call and if they have to record my voicemail (which I didn't told them to do but they did it) then they are using Indian towers, Indian Switches, Indian Network, Indian Computer Server, Indian People.

AND THEY ARE CHARGING ME AMERICAN SIZE MONEY.

I think all companies are doing this and they are robbing their clients, when we call them they keep on repeating same thing that it is charged because you have used.

Now the inner part No One know.

In USA the call are expensive then India, then when US consumer comes to India their companies dosen't charge so much then why Indian Companies Charge so much.

Is there any consiracy or wrong doing going between Indian Telecom Ministry and this companies by which they are siphoning money out from consumers.

Can't they give this service cheap?
Dosen't they have record of what consumer do?

In USA every calls are recorded under Home Land Serutity Act. then why can't Vodafone Gujarat Circle is not providing my recording and talk which they said I did?

Why Vodafone Gujarat Chief is not ready talk over this issue?
why Vodafone Gujarat Consumer Complain officer is not ready to solve my problem?

I doesn't have problem since 2000 as I explained in my first para, my problem is of ETHICS. And if they are charging for what I have not make use of, than I cannot pay, because I don't earn for them to pay their Executives hefty Salary. (Fat Cats)

They should solve problem of Indian customer.

I have seen this type of discrimination between Indian and Foreigners by Indian Company.

I request the Top Level at Delhi of this forum, Top level of Ministers to look into this, because this companies are doing something wrong.

Please look into this and try to give justice.

Regards,

Atul Modi
330, Heera Panna Complex,
Dr. Yagnik Road,
Rajkot - 360001
INDIA

IN +[protected], 3044412, 2460212


note: I cannot attached PDF file of invoice copy, but it will be made available to you once you reply because I am not able to attach as it gives this message "Photo format is not recognized. Allowed formats : PNG, JPG, GIF"