[Resolved]  Vodafone — Unwanted service activated

Address:

Kamrup, Assam

Dear sir,
I am Deepjyoti Das, one of the customer of " Vodafone" having a mobile no.[protected] suffering from the worse services. today at 08:13pm i got 2 messages from Vodafone that ' Hello, as per your request , Supermodels Video Alerts service has been activated on your account and Rs.14/week has been charged. But the fact is that i didn't even requested for any such service, However i have been using the Net Pack Service for browsing internet.And when i called the customer for this complaint they told me that this service has been activated through internet. What is this ? If it is so then I want to request vodafone to check my browsing details on 16th jan,2012 and let me know when i opened the vodafone website or any other website to subscribe for any such service.. Is this the way to satisfy your customer? It is the 2nd time i am facing this problem..is it the new technique of vodafone to involve their customers to any such useless services as mentioned above in the name of internet browsing if the customer has a Net Pack Service activated, so that the blame can be given to the customer... I am waiting for your kind immediate reply.

Regards
Deepjyoti Das