[Resolved] Vodafone - India — Poorest customer relation management | |
I am Ipinder Singh Customer of Vodafone number [protected] from Punjab Region. I have asked the customer care Excutives number of times to restore the Outgoing and Incoming Services on my Number. The person in Customer Care Center told me to visit the Vodafone Stores. I had visited thrice, two times at Dharampura Bazaar Patiala Vodafone Store and Submitted my Request In Writing and with it my residencial Proof. It's More than 48 Hours back still my number not been activated. Secondly i visited Surya Complex Patiala Vodafone Store and followed the same procedure. I had informed about the same to your call center Executives atleast 6 times and 2 times for the same to your Team Leaders named Shruti and Megha yesterday. The Team Leaders committed they will inform me the progress and committed to resume the services as early as possible. Is this my duty to follow the stores again and again ????? Are your Excutives not capable enough to follow cutomer's Complaints????? Are my bills are pending ????? Do you think their is no other service provider???? Hope now my complaint will fall in your deaf Ears. With Regrets Ipinder Singh Vodafone Customer Alternative No for Today : [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
I am totaly agree with this
Fully agree on above complaint
Krishan Grover
Krishan Grover
illetrate costumer exe. an the management.
Management don't even bother to update with the normal Terms and Conditions for activaion of new no. to their exe.
Very poor i hope 3G zo zo must help their management itself first.
Pathetic and disgusting.
Management don't even bother to update with the normal Terms and Conditions for activaion of new no. to their exe.
Very poor i hope 3G zo zo must help their management itself first.
Pathetic and disgusting.
Vodafone - India — 9953000083-where is my no.?
dear sir/mamim using my this no. [protected] from may 2008.
from yesterday 03:00 pm afterwards, my no is showing me Sim Card
Registration Failed.
when i approach at vodafone store, sec-12 dwarka today for the same,
they told me that ur no. is portout from vodafone.
when i ask them that how it is possible that i have not sent any
request for my no. porting & i have re-joined vodafone from tata
indicom on 01/07/2011 & i am not full filling the 90 days condition
for no. porting, then how this can be happen to me?
then they provide me a reference no.[protected] regarding my complaint
& advised me to write to nodal officer so, that the problem could be
short out soon.
i got frustrated from vodafone's harassment.
thats why i am writing to you, please look into the matter & please
provide me a solid solution, my alternate no. is [protected].
thanx & regards
sandeep nehra
[protected]@gmail.com
alternate no-[protected]
The mails below explain everything. My phone is throwing up an error whenever I am dialing to any landline at Pune or Palghar. On 18.5.12, I wrote to the nodal officer about the complaint. Since then, each time the nodal officer has admitted that there is a network defect and promised to rectify it, but it has never happened. For all these months I am carrying on with this defect and have paid all their bills in time, but do they deserve it???
This is one of the worst customer services that I have seen among all the telecom service providers!!
[protected] Forwarded message[protected]
From: NodalMAH <nodal.[protected]@vodafone.com>
Date: Tue, Jun 12, 2012 at 1:52 PM
Subject: Network issue [REF:[protected]]
To: [protected]@gmail.com
Dear Mr. Chatterjee,
Thank you for your e-mail dated 09/06/2012 regarding network issue for your Vodafone number [protected].
At the outset, we regret the inconvenience caused to you.
We refer to your telecon with our colleague Dhanraj earlier today and as discussed kindly let us know once you are in roaming location, so that we could call you and address your connectivity issue on priority.
Should you need further help, do e-mail us. We will do our best to help you.
Happy to help,
Ashish K
Nodal Officer
Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
Nodal Officer :[protected]
For complaints/requests : 198 (toll free)
Fax number :[protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in
---- Original Message ----
From: [protected]@gmail.com
Sent: 09-Jun-2012 20:19:37
To: nodal.[protected]@vodafone.com
Subject: Re: Network issue
Dear Mr.Ashish,
Inspite of all your assurances, I regret to note that my problem still continues...
Can you give me a deadline as to by when this issue will get resolved? It has been almost a month that I have been appealing to almost everyone to make my vodefone network work normally...
If it is not possible, pls let me know, so that I may decide to scrap the simcard and take a resolution, not to use vodafone simcard for any staff in my plant..
Regards
S.Chatterjee
(mob: [protected])
On Mon, May 21, 2012 at 6:28 PM, NodalMAH <nodal.[protected]@vodafone.com> wrote:
Dear Mr. Chatterjee,
Thank you for your e-mail dated 18/05/2012 regarding network issue for your Vodafone number [protected].
At the outset, we regret the inconvenience caused to you.
We refer to your telecon with our colleague Advait earlier today and hereby confirm that, we have noted the network issue for your Vodafone number and our network team is working to resolve the same. We will get in touch with you shortly with a resolution.
Until such time, we would appreciate your kind forbearance.
Should you need further help, do e-mail us. We will do our best to help you.
Happy to help,
Ashish K
Nodal Officer
Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
Nodal Officer :[protected]
For complaints/requests : 198 (toll free)
Fax number :[protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in
---- Original Message ----
From: [protected]@gmail.com
Sent: 18-May-2012 21:51:37
To: nodal.[protected]@vodafone.com
Cc: appellate.[protected]@vodafone.com
Subject: Recurring problem remaining unresolved even after complaining
Dear Sir/Madam,
I am turning to you after consecutive complaints made to your online officer & gallery officer failed:
• I am holding a post-paid corporate phone account with Vodafone. Phone no [protected]. Handset used is Blackberry 8520.
• My work is at Palghar and this phones simcard also was bought from Vodafone gallery at Palghar.
• When I use the phone at Palghar it works fine but on weekends when I come to Mumbai (to Thane West) when I want to call from my phone's contact no list, all landline nos are giving an error remark as " You have dialed a wrong no".
• Even my factory at Palghar cannot be connected and it is also coming up with this same report.
• But if the same no is separately punched in, without selecting it from the contact no's list - It is connecting fine!!
• These same nos, when they are selected from the contact no's list and dialed from Palghar - are connecting fine!!
I first called the customer service 24hr no - The Mumbai officer says it is a Maharasthra Vodafone problem and I cannot help and when I dial Maharasthra helpline. they say it is a Mumbai Vodafone problem - So like a tennis ball I am tossed around from one court to another- but at the end there is no solution to this problem!!
Today, I went to the Vodafone gallery at Manpada at Thane - The officer contacted some other officer on the phone, admitted that there is a problem but assured it will be rectified within 2-3 hours. At the end of the day - I am back to square one!!!
At the end, I am turning to you to resolve this problem. If it still does not get rectified, I will have to scrap this simcard!!
Examples of nos which are throwing up this error notes are:
[protected],[protected],[protected],[protected]All landline nos of Palghar, Boisar - if they are called from Mumbai)
[protected] All landline nos of Pune - if they are called from Mumbai)
Hoping to get an early resolution to this problem.
Best Regards
S.Chatterjee
Plant Manager
Parekhplast India Pvt Ltd, Palghar
This is one of the worst customer services that I have seen among all the telecom service providers!!
[protected] Forwarded message[protected]
From: NodalMAH <nodal.[protected]@vodafone.com>
Date: Tue, Jun 12, 2012 at 1:52 PM
Subject: Network issue [REF:[protected]]
To: [protected]@gmail.com
Dear Mr. Chatterjee,
Thank you for your e-mail dated 09/06/2012 regarding network issue for your Vodafone number [protected].
At the outset, we regret the inconvenience caused to you.
We refer to your telecon with our colleague Dhanraj earlier today and as discussed kindly let us know once you are in roaming location, so that we could call you and address your connectivity issue on priority.
Should you need further help, do e-mail us. We will do our best to help you.
Happy to help,
Ashish K
Nodal Officer
Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
Nodal Officer :[protected]
For complaints/requests : 198 (toll free)
Fax number :[protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in
---- Original Message ----
From: [protected]@gmail.com
Sent: 09-Jun-2012 20:19:37
To: nodal.[protected]@vodafone.com
Subject: Re: Network issue
Dear Mr.Ashish,
Inspite of all your assurances, I regret to note that my problem still continues...
Can you give me a deadline as to by when this issue will get resolved? It has been almost a month that I have been appealing to almost everyone to make my vodefone network work normally...
If it is not possible, pls let me know, so that I may decide to scrap the simcard and take a resolution, not to use vodafone simcard for any staff in my plant..
Regards
S.Chatterjee
(mob: [protected])
On Mon, May 21, 2012 at 6:28 PM, NodalMAH <nodal.[protected]@vodafone.com> wrote:
Dear Mr. Chatterjee,
Thank you for your e-mail dated 18/05/2012 regarding network issue for your Vodafone number [protected].
At the outset, we regret the inconvenience caused to you.
We refer to your telecon with our colleague Advait earlier today and hereby confirm that, we have noted the network issue for your Vodafone number and our network team is working to resolve the same. We will get in touch with you shortly with a resolution.
Until such time, we would appreciate your kind forbearance.
Should you need further help, do e-mail us. We will do our best to help you.
Happy to help,
Ashish K
Nodal Officer
Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
Nodal Officer :[protected]
For complaints/requests : 198 (toll free)
Fax number :[protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in
---- Original Message ----
From: [protected]@gmail.com
Sent: 18-May-2012 21:51:37
To: nodal.[protected]@vodafone.com
Cc: appellate.[protected]@vodafone.com
Subject: Recurring problem remaining unresolved even after complaining
Dear Sir/Madam,
I am turning to you after consecutive complaints made to your online officer & gallery officer failed:
• I am holding a post-paid corporate phone account with Vodafone. Phone no [protected]. Handset used is Blackberry 8520.
• My work is at Palghar and this phones simcard also was bought from Vodafone gallery at Palghar.
• When I use the phone at Palghar it works fine but on weekends when I come to Mumbai (to Thane West) when I want to call from my phone's contact no list, all landline nos are giving an error remark as " You have dialed a wrong no".
• Even my factory at Palghar cannot be connected and it is also coming up with this same report.
• But if the same no is separately punched in, without selecting it from the contact no's list - It is connecting fine!!
• These same nos, when they are selected from the contact no's list and dialed from Palghar - are connecting fine!!
I first called the customer service 24hr no - The Mumbai officer says it is a Maharasthra Vodafone problem and I cannot help and when I dial Maharasthra helpline. they say it is a Mumbai Vodafone problem - So like a tennis ball I am tossed around from one court to another- but at the end there is no solution to this problem!!
Today, I went to the Vodafone gallery at Manpada at Thane - The officer contacted some other officer on the phone, admitted that there is a problem but assured it will be rectified within 2-3 hours. At the end of the day - I am back to square one!!!
At the end, I am turning to you to resolve this problem. If it still does not get rectified, I will have to scrap this simcard!!
Examples of nos which are throwing up this error notes are:
[protected],[protected],[protected],[protected]All landline nos of Palghar, Boisar - if they are called from Mumbai)
[protected] All landline nos of Pune - if they are called from Mumbai)
Hoping to get an early resolution to this problem.
Best Regards
S.Chatterjee
Plant Manager
Parekhplast India Pvt Ltd, Palghar
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Vodafone - India — System of generating of bill is not very good, so check your bill before you pay
Dear Sir / Madam,Since from last 3 months I am constantly follow up with Vodafone via phone / email regarding wrongly charges charged in my bills. I have given full details with proof of date of bill ( a bill was generate for full month rent inteaded of ONLY 6 days use of service) even though Vodafone not accepting their mistakes. On the contraray Vodafone comapny told me that my mobile no ([protected]) will be deactivate if I will not pay their wrong charges.
So it is kind request to you all that I have burned my fingure but you take care of this kind of theft.
Regards,
Ashwin Mehta