Vodafone — irresponsible and hopeless services by customer care executives

smita.s.pandey

from Mumbai, Maharashtra

Address:

Jaipur, Rajasthan

Vodafone, a hopeless provider!! I recently wanted to switch my service provider so that i can use my new iphone. Could not think of any provider other than who launched 3G services with so hype. And the out come? its more than 15 days and m at the same state.I am trying to contact their customer care representative at Gaurav tower, Malviay Nagar store and he is not picking the phone. I have been to the store thrice in a hope that they will value their customer.
Oh i forgot to mention, the representative on the store asked me to stay back at home for verification to take place.... I took 2 half day leaves from office for this purpose :)
I have decided, i will opt for some other provider who actually need customers and are willing to provide service.

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Comments

arun kumar deb

from Kolkata, West Bengal

D/Sir,
It's a big surprise that despite my repeated approach/intimation no action so far has been taken from your end to restore receiving of signal, which is in a worst condition persisting for last 4 months (approx.)
Today your technician inspected my residence after more than 10 days of his last visit and could not restore/improve signal receiving quality and left by saying can't be done now, may take couple of weeks to process for improving signal quality.
So, under this condition do you think it will be wise for me to make bill payment in such condition, where for single call, number of attempts are to be made causing extra taxation to me.Not only sending but in receiving call also the signal fluctuates in such a way that puts me in a very awkward position .
I did bear for last three months and paid my bills. Now it has become beyond my tolerance and if you can't provide proper service then I will be no way out but to stop bill payment till you rectify this recurring problem
Now, your decision is awaited and I hope you being a competence authority will take up the matter seriously
Regards
A.K.Deb Flat no K-101, Fortunecity
P.O.Ganganagar Kolkata -132 .